Retail

DCA is a highly successful, internationally renowned centre for contemporary art that enables audiences, artists and participants to see, experience and create through our four programme areas: Exhibitions, Cinema, Print and Learning.

We have an exciting opportunity for a Retail Supervisor who will contribute to the success of DCA’s retail activity and provide supervision and support to the organisation’s Visitor Services team. The post-holder will be responsible for maintaining consistently high standards of customer service, merchandising and presentation in order to maximise sales and ensure the best possible visitor experience.

This role is ideal for someone with retail experience and an interest in contemporary art and culture. Working with the Commercial & Retail Manager, the post holder will have the opportunity to contribute to the development of new retail ideas and opportunities while gaining an in-depth understanding of DCA’s retail systems in order to deliver effective staff briefings and training. The post holder will develop knowledge and understanding of all areas of the organisation’s work in order to support the Visitor Assistants and provide effective customer service.

If you feel you have the skills and enthusiasm for this role, please see the full job description, person specifications, and application guidance on our website and send the following to dca.recruitment@dca.org.uk:

Covering letter or video/voice file demonstrating how your skills and experience match the job description (max 800 words or three mins for a video/voice file).
CV (written or video/voice file).
Application form.

Deadline for completed applications is 28 February, 2024 23:59.

Interviews are expected to take place on 14 & 15 March 2024. The questions will be circulated in advance of the interview.

If you require this advert, job description or application form in an alternative format please email dca.recruitment@dca.org.uk or call 01382 432490.

Dundee Contemporary Arts

152 Nethergate, Dundee, DD1 4DY

DCA is supported by Dundee City Council and Creative Scotland

DCA is committed to addressing the inequality that prevents equal access to opportunities in the arts and will be implementing a policy of positive action when selecting candidates. We encourage applications from those who are underrepresented in the arts and cultural sectors and who face barriers to access.
Department: Retail

Hours: 16 hour per week

PURPOSE OF THE ROLE

Brodick Castle is an idyllic island destination and visitor attraction on the Isle of Arran. As one of the Visitor Services team within the castle, you’ll ensure that all visitors receive an excellent visitor experience and leave feeling inspired by this stunning property and its history. This will be achieved through being welcoming; engaging and knowledgeable; prepared to answer visitors’ questions about objects, stories of the castle and its family and the NTS. This person is frequently in contact with visitors and as such is an ambassador for the Trust, exhibiting consistently excellent customer services while actively promoting the Trust’s aims and services.
KEY RESPONSIBILITIES
The post holder will also assist the Visitor Services Manager and Visitor Services Supervisor with the busy retail operation inside the castle. This includes:
• Ensuring the highest level of customer care at all times.
• Actively seeking new opportunities for retail development to enhance both the visitor experience at the property and the contribution it makes to the property’s overall income stream.
• Actively participating in the operation of the retail area, including (but not limited to):
o Opening/closing procedures
o Maintenance of a pleasant and safe retail environment
o Stock ordering and control
o Merchandising
o Counter service
o Cash handling/reconciliation
o Reporting of income/statistics
o Administration and banking
o As required, maintain the cleanliness and tidiness of the retail area
o Ensure that the retail strategy and budget is managed and delivered
• Embracing all organisational training required to be taken as part of the role.
• Processing admissions and memberships for visitors as required.
• Sharing in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.

PURPOSE OF THE ROLE

As a member of the Retail & Admissions team you are on the front line delivering the income that allows the National Trust for Scotland to look after Pitmedden Garden.

Your role will provide world-class customer service; ensuring the shop is presented to the highest possible standard both in terms of product display and amazing visitor experience.

KEY RESPONSIBILITIES

• Undertake the induction/ongoing training of staff on all front-of-house procedures, customer care and stock management (delivery processing etc.)
• Cash reconciliation
• To support in creative merchandising of shop displays and ensuring shop displays are consistently delivered to the highest standard.
• Analyse retail sales information regularly and act where required to drive income
• Delivering a high level of customer service and inspiring team members to adhere to high customer service standards
• Delivering and completing stock takes and stock counts accurately
• Being a leader within the team and taking a proactive approach to problems
• A passion for product and best in class product knowledge
• Delivering and supporting all aspects of stock management: ordering, receipting deliveries, and dealing with delivery discrepancies.
• Management of ticket / membership sales and admissions
• Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).
• Duty management responsibilities on a rota basis with other supervisors.

JOB PURPOSE

Culloden Battlefield is an iconic historic site within the heritage and tourism sectors enjoying a high national and international reputation as shown by the 80% of visitors who visit the site from overseas. Culloden Battlefield & Visitor Centre which has museum accreditation status houses an important historic collection.

As a member of the Retail team you are on the front line delivering the income that allows the National Trust for Scotland to look after Culloden Battlefield. Your role will support the retail team in receiving and processing stock deliveries, ensuring all deliveries are processed in a timely manner, safely and with attention to detail.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To ensure Culloden Battlefield Gift shop goods are received and processed correctly, duties including but not limited to:

• Manual handling of boxes.
• The correct utilization of the Trust EPOS and Midas Systems; accurate barcoding of stock.
• Managing paperwork and reporting any discrepancies to Visitor Services Manager
• Be responsible and proactive. Ensuring all day-to-day tasks are completed.
• Working with the team to ensure accurate stock management.
• Be able to take responsibility for your own development and learning.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as required.
• To work across departments when necessary, supporting the wider Culloden Cluster team
• Adhering to the property’s quality standards including wearing of uniform.
• To adhere to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

• The current duties of this job do not require criminal records (Disclosure Scotland) check to be carried out.

Contract Type: Casual
Hourly Rate: £16 per hour for evenings after 8pm and weekends, £12 per hour for all other hours
Location: Carnegie Hall, Dunfermline
Job Reference: ON000476

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

The Role

We are looking for flexible team members for Box Office Assistant roles to join our team at Carnegie Hall, whilst also supporting our other three theatres: Rothes Halls, Lochgelly Centre and Adam Smith Theatre when required. The role will include regular weekend and evening working.

You’ll be part of the frontline team delivering a high level of customer service for our box office. As part of the box office team, the role undertakes duties including ticketing, cash handling, room and event enquiries, bookings administration and customer information service.

The full job description can be found on our current vacancies page on our website.

About You

You’ll have experience of working in a busy front facing customer service environment dealing directly with the public. Cash handling and reconciliation procedures form an essential part of the role, so you’ll ideally have experience of this too. Excellent customer service skills and the ability to engage with a diverse range of customers are a must for this exciting front facing role!

As a large part of the role will be computer based you’ll have the ability to operate a variety of software packages, and it goes without saying you’ll need excellent numeracy, literacy and communication skills, along with excellent administration skills.

How to Apply

If you would like to find out more information about this role before applying, you can contact Tony Stevens, Venue Manager. Contact details can be found on our current vacancies page on our website.

When you’re ready to apply, please email an up to date CV along with a covering letter explaining how you meet the person specification to HR.FCT@onfife.com. We are unable to consider your application without a covering letter.

Applications will be assessed regularly and interviews conducted as required.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

Founded over a century ago, in 1888, Lalique has endured as the ultimate symbol of French luxury.

We are looking for a dynamic, customer focused Boutique Assistant to join our team at the Lalique Boutique, the only one of its kind in Scotland.

The Lalique Boutique is located at The Glenturret Distillery, Scotland’s Oldest Working Distillery, owned in partnership with Lalique, one of the world’s truly great luxury brands and based in an incredibly beautiful location. This is a unique luxury Scottish brand, with the hospitality business comprising of the One MICHELIN Star Lalique Restaurant, a busy tourist attraction and Aberturret Estate House.

We are a forward-thinking, fast-growing business with ambitious expansion and global business growth plans.

In this role you will be working:
3 days out of 7, including weekends.

You will report to the Boutique Specialist and will be responsible to promote and sell the Lalique brand, deliver industry leading customer service whilst handling sales and cash. The ability to work together as a team and possessing exemplary communication skills are imperative.

Regardless of previous exclusive boutique sales experience, if you’re eager to bring on board your communication skills, flexibility and proactivity, we want to hear from you!
We find that colleagues get the most from their time at Glenturret Distillery when they are the most engaged versions of themselves.

About you:
The position requires excellent organisational and communication skills, and a friendly and accommodating attitude.
You are highly motivated, enthusiastic and energetic and have exceptional customer service skills and a keen eye for attention to detail.
You are able to interact well with a range of different people and are a keen team player who enjoys working with and supporting others, whilst equally comfortable working on your own.
You’re passionate about Lalique and possess the confidence to engage with customers, communicating features and benefits of merchandise whilst applying suggestive selling techniques to appeal to the customer’s needs and ultimately generate sales.

What is on offer for you!
• Fantastic career and development prospects.
• 37 days holiday per year (Pro rata).
• Double matched workplace pension.
• Death in service assurance.
• Generous on-site discounts within The Glenturret gift shop, The Lalique Boutique,
The Glenturret Café, and The Lalique Restaurant.
• Retail Commission Scheme.
• Free onsite parking.
• Cycle to work scheme.
• Discount on gym membership.
• Access to the Glenturret Branded Portal offering external discounts in numerous
retailers, travel, entertainment, fashion, health and beauty, food, and drink.
• Access to an employee assistance programme.
• Use of the Association of Scottish Visitor Attraction membership cards (ASVA).

We are working hard to understand our organisation better and to foster a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge and expertise. By having greater diversity, we believe that we will be a stronger and better organisation and ultimately will be able to inspire more futures. We therefore welcome applications from those who bring difference.

To apply for this opportunity please email a current CV along with a covering letter to recruitment@theglenturret.com.

A full job description is available on request.

Closing date for applications is Friday 12th January 2024.

Restoration Yard is a gorgeous store, food hall, restaurant, and wellbeing space in the stable yard area of Dalkeith Country Park, a beautiful 1,000-acre space owned by the Duke of Buccleuch.

Working at weekends, you will help us to achieve outstanding service that exceeds our customers’ expectations. Our unique offering is a treasure trove of food, drink, womenswear, menswear, kids’ toys, quirky gifts, books….and much more. If you are energetic, welcoming, and confident, we want to hear from you!

Working hours will be 11am to 4pm on Saturday each week (additional hours may be available to cover holiday and busier periods).

• Will you thrive in a vibrant customer focused environment?
• Can you demonstrate excellent communication and team working skills?
• Do you have a ‘can do’ attitude and flexible approach to work?

While retail experience would be useful, it is more important that you have a positive attitude and are great with people.

Interested? Please email a copy of your CV and covering letter to our recruitment team at recruitment@buccleuch.com.

The closing date for applications is 12 January.

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