Retail

ASSISTANT WHISKY & DRY STOCK MANAGER
PASSIONATE ABOUT DRIVING SALES AND DEVELOPING A TEAM

We are looking for a highly organised, logical individual to join our team as an
assistant whisky & dry stock manager. Our retail experience offers visitors from all
over the globe an opportunity to learn about a world class product in a world class
environment. We pride ourselves on delivering exceptional customer service,
tailored to individual customers’ needs, in a welcoming and relaxed atmosphere.

What about you?

You will have a proven track record of managing stock in a retail environment, an
eye for detail and the ability to keep calm under pressure. Prior experience in the
tourism or Scotch whisky industry is not necessary but would be an advantage.

You will also be:
Experienced in the use of specialist stock management/EPOS systems.
Experienced in all elements of stock administration.
A confident salesperson with strong commercial awareness.
An engaging and approachable communicator with a warmth of spirit.
Adaptable and comfortable in a constantly changing environment.

What will you be doing?

Maximising sales for The Scotch Whisky Experience by ensuring we have plentiful
stock of all products and maintaining strong relationships with our suppliers.
Accurately using our IT software, including EPOS and stock management systems.
Undertaking all processes required by retail – ordering, deliveries, invoicing,
transfers, end of month procedures, adding new products, etc.
Leading by example ensuring every customer has a memorable experience.
Collaborating with other departments ensuring the seamless running of our
business.
Working with our head of retail and operations director to agree the strategic
direction of the retail department.
Championing our culture and values in all aspects of your role.

Contract full time, 36.25 hours per week
Hours rota based, includes evenings & weekends
Salary from £25,000 dependent on experience

What about us?

Our vision is to make the world fall in love with Scotch whisky. We are a team of
friendly and passionate storytellers who inspire, enthuse, educate and impassion
our visitors about Scotch whisky in all that we do. Why not have a look around our
website, or to get a better feel for our team’s enthusiasm, expertise and
personality, why not read our blog?

Interested?
Do you think you have something to bring to our team? Then we’d love to hear from you. Send your application to jobs@scotchwhiskyexperience.co.uk

Applications are invited for the post of Retail and Branding Manager at
Balmoral Estate.

The successful applicant will lead our existing retail team.

For further information please send your CV and covering letter to:-

Mr. R. R. Gledson, The Estate Office, Balmoral, Ballater, Aberdeenshire, AB35 5TB
or E-mail: applications@balmoralcastle.com

JOB PURPOSE

This is a fantastic opportunity to work as part of the leadership team at the iconic Glenfinnan Monument and its Visitor Centre, which attracts hundreds of thousands of people from across the globe every year. As a charity, every penny we raise goes back into the National Trust for Scotland’s conservation work, caring for this special place.

You will be responsible for the day-to-day operations at one of the National Trust for Scotland’s flagship shops. You will lead by example to deliver our quality standards and performance targets, ensuring we offer a fantastic experience to our visitors. You will supervise, coach and motivate your team to be the best they can be. You will also be part of a broader duty management team responsible for smooth and safe visitor services provision.

As well as creating an enjoyable retail experience, you will champion complementary income-streams like membership s, donations and catering. You will also inspire visitors with ideas for things to do here, sharing your enthusiasm for Glenfinnan’s stories and the conservation activities that their money funds.

If you have proven managerial/supervisory experience working in a retail environment combined with excellent interpersonal and communication skills, we want to hear from you.

We’re looking for an experienced Shop Manager who has a people-focused approach to lead, coach and inspire a team of Retail Attendants to deliver an exceptional visitor experience through strong leadership.

As a member of our shop management team, you will be responsible for leading a team of sales staff to meet sales targets whilst simultaneously focusing on enhancing visitor experience and ensuring first-class customer care.

We aim to enhance the visitor experience, deliver excellent customer service and achieve our sales and profit potential.

The Difference you’ll make

In all that you do, you’ll support the delivery of an exceptional customer experience through strong and motivational line management.

Provide excellent customer service, to attain/sustain 5-star accreditation, to deliver a high standard of visitor service in keeping with the standards and aims and objectives.

Contribute to the achievement of sales targets by undertaking a range of tasks including till operations, cash handling, customer services

Accountable for the safety and security of cash, stock, equipment, property and colleagues within the shop/ticketing area.

Promote the standards of merchandising, display and housekeeping required.

Accountability for cash handling procedures ensuring the accuracy of cash holdings and takings.

Ensure that stock is well maintained by processing deliveries, transfers and adjustments.

Work with the shop manager on shop operations, customer experience, retail standards and shop performance.

To ensure that gallery and retail policies, standards and practices are communicated effectively to shop staff and that they are applied fairly and consistently.

Who we are looking for

To succeed in this role, you’ll need the following range of knowledge, skills, and experience:

Excellent standards of customer service

Experience of applying customer care strategies in a retail environment

High standards of accuracy and attention to detail

Experience of visual merchandising, product planning and monitoring

Previous cash handling experience

Experience of retail administrative management systems and processes including product stock control and monitoring, ordering and reporting.

Ability to plan effectively to meet targets

Experience in the utilisation of IT systems in a retail environment

Experience in managing and developing staff

It would also be great if you have:

Knowledge and appreciation of art

Flexible approach to the job

Foreign language or BSL skills

JOB PURPOSE

This is a fantastic opportunity to work as part of the leadership team at the iconic Glenfinnan Monument and its Visitor Centre, which attracts hundreds of thousands of people from across the globe every year. As a charity, every penny we raise goes back into the National Trust for Scotland’s conservation work, caring for this special place.

You will be responsible for the day-to-day operations at one of the National Trust for Scotland’s flagship shops. You will lead by example to deliver our quality standards and performance targets, ensuring we offer a fantastic experience to our visitors. You will supervise, coach and motivate your team to be the best they can be. You will also be part of a broader duty management team responsible for smooth and safe visitor services provision.

As well as creating an enjoyable retail experience, you will champion complementary income-streams like membership s, donations and catering. You will also inspire visitors with ideas for things to do here, sharing your enthusiasm for Glenfinnan’s stories and the conservation activities that their money funds.

Are you looking for a new daytime job in Scotland?
Are you travelling or do you live and work in the Highlands but are keen for a new role, adventure or a company with broader horizons?

Well, come join us at Cairngorm Mountain on a journey to new heights!

Our funicular railway and new mountain-biking trails are now up and running and we urgently need another Retail Assistant to help run our popular retail outlets.

This role will suit you if are:
• Trust-worthy, reliable and proactive, able to self-motivate if lone working
• A mature individual with a bright and engaging personality
• Capable of responding to customer queries and hold polite conversations
• Physically fit (the job will require some lifting of mats / displays / boxes)
• Able to walk or commute to Aviemore town centre, as a minimum.
• Experienced in cash security with good customer service skills, ideally
• Enthusiastic about ‘the great outdoors’ and the leisure and tourism sector

Pay and Perks
Full-time or part-time hours available, on either a seasonal or ongoing basis to suit you around your studies, hobbies, travels, retirement or other commitments.

As a Real Living Wage employer, our pay rates are highly competitive, plus, our staff enjoy a whole host of special company perks so you can park and play (skiing, hiking, biking) on the mountain for free on your days off, all year-round!

Cairngorm Mountain Scotland is a year-round visitor attraction offering outdoor activities, 3 catering outlets, 2 shops and a funicular railway to reach the UK’s highest public access building, with spectacular views over the National Park.

So grab your boots and get in touch with us today!

Post: Retail Assistant
Full Time: 40hrs per week
Any days from Monday to Sunday – hours between 10am & 10pm
Directorate: Muckle Brig Ltd
Reporting to: Retail Manager
ABOUT US

Our company values are at the foundation of everything we do.

We focus on products that we love.
We’re realistic.
We keep our conscience clear.
We achieve everything as a team.
We deal with the difficult stuff first.
We spend our money on the right things.
We invite our friends to parties.

2022 was a very exciting (and busy) year at Muckle Brig as we finally opened our new Lind & Lime Gin distillery on Coburg Street. This greatly enhanced our production capacity for gin, but also provided us with a superb new brand home where we now welcome visitors for weekly tours.

Moving forward, the Port of Leith Distillery will open in summer 2023. Here we intend to make a remarkable new single malt Scotch whisky and become a major new tourism landmark in Edinburgh.

OVERVIEW

We’re building Scotland’s first vertical distillery in Edinburgh’s historic whisky district of Leith. The Leith Export Co (LEXCO) is our trading arm. It serves as the online shop for The Port of Leith Distillery and Lind & Lime Gin, and very soon, it will take the form of physical retail spaces at both of those distilleries. Our stunning LEXCO retail area sits on Level 6 of our incredible new building with views spanning across the Firth of Forth, Leith, and back up across Edinburgh. This will be our 2nd LEXCO outlet; the first being at our Lind & Lime Gin Distillery. We want to make this one of the most exciting retail spaces, anywhere.

That’s where you come in.

We’re looking for a passionate, super friendly, outgoing and enthusiastic Retail Assistant with excellent multi-tasking skills to join our whisky, gin and people-loving Visitor Experience Team.

As the LEXCO Retail Assistant, you will be the face of LEXCO retail.
Our Distilleries are fun, fast-paced, diverse environments to work in. Excellent communication skills are paramount to a successful day. Your skills, enthusiasm and diplomacy will shine through for our guests and your colleagues within the distilleries.

Duties include:

• Provide excellent customer service
• Welcome and orientate guests
• Assist the retail team in day-to-day tasks
• Be responsible and proactive
• Actively up-sell products through strong product knowledge and excellent customer service to maximise sales
• Have a flexible approach to working hours and days including working weekends and Bank Holidays as appropriate
• Ongoing cleanliness and presentability of the retail area
• Assisting with guests needs as required to ensure an excellent experience
• Assist with weekly and monthly stock takes of Retail stock
• Fulfilling online retail orders for collection and posting
• Adhering to Muckle Brig Ltd.’s quality standards including wearing of uniform
• Adhere to Muckle Brig Ltd.’s Health, Safety and Environment policies and guidelines.
• Being a superb ambassador for all aspects of Muckle Brig including Lind & Lime, Port of Leith Distillery and LEXCO, our export company.
• Other tasks as required

Skills & Experience:

You are a superb communicator with an enthusiastic and flexible approach with the ability to adapt to any situation. You can create a fabulous atmosphere for all our guests. You are a competent multi-tasker who thrives on being part of a team delivering excellent visitor experience.

• Enthusiastic and confident, warm, friendly and the ability to work within the team, with minimal supervision to a high and safe standard
• Positive, can-do attitude
• Ability to adapt to customer flow while maintaining excellent service quality
• Excellent front of house skills
• Demonstrable time management skills and the ability to prioritise
• Previous retail experience would be advantageous but not essential
SALARY & BENEFITS
• Company discretionary annual bonus scheme.
• 20 days holidays per year + public holidays.
• Employee discount scheme.
• Employee cask programme, share trust and bonus incentives.
• Full training given with CPD opportunities ongoing

This job description is indicative of the nature and level of responsibility associated with the job. It is not exhaustive and there may be a requirement to undertake other duties as required

To apply please send your CV and Cover Letter to jobs@mucklebrig.com