Retail

Applications are invited for the post of Retail Assistant with Historic Environment Scotland based at Stirling Castle.

This is a permanent, part-time and pensionable appointment working on average 24 hours per week which will include weekends and public holidays.

The successful candidate will be responsible for delivering the highest standards of visitor experience across all areas of Stirling Castle, working within the retail gift shops, with the proactive selling of retail products to visitors being a core part of the role through visitor engagement.

We are looking for someone who enjoys interacting with diverse groups of people, who has a passion for customer service and who would thrive in a fast paced and constantly changing environment.

For further information please refer to the job description.

Closing date for applications is noon on Wednesday 19th July 2023 with interviews expected to take place w/c 31st July 2023.

Salary £22,845 per annum pro rata (£11.83 per hour)
Part-time working from a choice of 2 days, 3 days, or 4 days a week 
Fixed term either to 19 November 2023 or 31 March 2024
Pay award pending plus generous benefits package

About the role

Every day we create connections with our visitors and our colleagues. From world class art and sculpture trails to relaxing cafes, stylish shops, and a varied events programme, our four amazing Galleries based in the heart of Edinburgh have plenty to inspire people.

If you have proven Retail or customer service experience, we want to hear from you. You must be passionate about providing the best possible experience every time you engage with our visitors. You’ll be outgoing and enjoy making our visitors feel welcome.

The difference you’ll make

In all that you do, you’ll support the Retail Team by providing excellent direct customer services. Reporting to the Shop Manager your responsibilities will include:

– Working flexibly undertaking a range of tasks including providing customer information, counter sales, cash taking and till operations, ensuring high standards of customer service in keeping with our standards, aims, and objectives.

– Developing and maintaining a thorough knowledge of all products to be able to identify features and benefits and introduce appropriate linked sales.

– Contributing to the achievement of sales targets by proactively promoting NGS shop products and/or tickets.

– Ensuring the security of NGS cash, stock, equipment, and property within the shop/ticketing area.

– Maintaining the standards of merchandising, display and housekeeping required.

– Carrying out ticketing and/or shop administration procedures and activities including maintaining records of stock transfers and adjustments, banking procedures, purchase order procedures, stock records and cashing up tills.

– Receiving, checking, and pricing deliveries, ensuring that stock is well maintained and securely stored.

– Assisting the Shop Manager and/or Supervisor to improve customer service, selling and retailing standards and shop performance generally through providing customer feedback and contributing ideas to improve the performance and smooth running of the shop.

– Checking tickets upon entry to the exhibition to ensure the ticket is valid and assisting visitors as necessary.

 
What we are looking for

To succeed in this role, you’ll need the following range of knowledge, skills, and experience:

– Proven experience of working within a retail or customer services environment.

– Knowledge of visual merchandising.

– Previous cash handling experience.

– Ability to deal positively and effectively with customer enquiries.

– Good interpersonal / communication skills and a helpful manner.

– Experience of using administrative procedures relevant to a shop environment.

– Good numeracy skills with high standards of accuracy and attention to detail.

– Ability to plan and prioritise tasks.

Desirable

– Knowledge and appreciation of art

– Flexible approach to the job

– Gaelic /Foreign language or BSL skills

For more information please see the attached document or visit our careers page to apply.

The closing date for completed applications is 12 noon on Wednesday 5 July 2023.

JOB PURPOSE

To support the retail team in receiving and processing stock deliveries, ensuring all deliveries are processed in a timely manner, safely and with attention to detail.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To ensure Culloden Battlefield Gift shop goods are received and processed correctly, duties including but not limited to:

• Manual handling of boxes.
• Use of computerised goods in facilities including correct bar code labelling
• Managing paperwork and reporting any discrepancies to Visitor Services Manager
• Be responsible and proactive. Ensuring all day-to-day tasks are completed.
• Working with the team to ensure best stock management.
• Be able to take responsibility for your own development and learning.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• To work across departments when necessary, supporting the wider Culloden Cluster team
• Adhering to the property’s quality standards including wearing of uniform.
• To adhere to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

• The current duties of this job do not require criminal records (Disclosure Scotland) check to be carried out.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Experience

Essential
• Ability to work within a team or independently, with minimal supervision to a high and safe standard.
• Ability to be flexible/adaptable at work when required.
• Previous experience of a similar goods in environment, preferably within a retail background
• Genuine belief in the value of good customer service.
• Excellent interpersonal and communication skills.
• Demonstrable time management skills and the ability to prioritise.
• Ability to be proactive and to take the initiative.

DIMENSIONS AND SCOPE OF JOB

People Management
 This role involves working with colleagues and members of the public of all ages and abilities daily
Tools / equipment / systems
 Use of computer systems to a high standard.
 This role will involve manual handling.
 Is expected to work and ensure compliance within the property’s ‘safe systems of work’ (the system for managing health and safety)

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

The Royal Botanic Garden Edinburgh (RBGE) is a 5-star visitor attraction in the heart of Edinburgh and one of the world’s leading botanic gardens. Together with three regional gardens, Dawyck, Logan and Benmore, its mission is to ‘Explore, conserve and explain plants for a better future’. All profits raised through its retail operations support the important research work of the garden.

We now have an exciting opportunity for an E-Commerce Supervisor to join the team based at our Edinburgh site to cover maternity leave for a six-month period but there may be scope for this to be extended further. You will work closely with our retail management team to oversee the day to day running of the online shop and ongoing development of the e-commerce site, including developing merchandise categories and product launches as well as the planning and development of seasonal content and offers.

You will also develop social media content in conjunction with RBGE’s Social Media Manager in order to promote products, e-commerce and the physical RBGE shops.

You should have organisational skills, have experience of working in an e-commerce administrative role as well as a knowledge and understanding of e-commerce platforms. You should be confident and have an outgoing personality and the ability to work with both the retail team, external suppliers and staff across the organisation to deliver objectives is essential.

We’re happy to be very flexible around weekly working schedules to enable as wide a range of candidates to apply as possible.

To apply please email recruitment@rbge.org.uk with:
• your CV
• a covering letter outlining the skills, knowledge and experience you’d bring to the post
• a completed equal opportunities questionnaire available on our website

Closing date: midday on Wednesday, 28 June 2023
Interview date: 4 July 2023

If you haven’t heard from us within 2 weeks of the closing date, please assume your application hasn’t been successful on this occasion. No recruitment agencies please.

PURPOSE OF THE ROLE

As a member of the Retail team you are on the front line delivering the income that allows the National Trust for Scotland to look after Castle Fraser. Your role will provide world-class customer service; ensuring the shop is presented to the highest possible standard both in terms of product display and amazing visitor experience.

KEY RESPONSIBILITIES

• Under take the induction/ongoing training of staff on all front-of-house procedures, customer care and stock management (delivery processing etc.)
• Cash reconciliation
• To support the National Retail team & site Visitor Services Manager (VSM) in creative merchandising of shop displays and ensuring shop displays are consistently delivered to the highest standard.
• Analyse retail sales information regularly and take action where required to drive income
• Delivering a high level of customer service and inspiring team members to adhere to high customer service standards
• Delivering and completing stock takes and stock counts accurately
• Being a leader within the team and taking a proactive approach to problems
• A passion for product and best in class product knowledge
• Delivering and supporting all aspects of stock management: ordering, receipting deliveries, and dealing with delivery discrepancies.
• Management of ticket / membership sales and admissions
• Management of second-hand book shop
• Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

SCOPE OF JOB

People Management
• Not a line manager; but will have a supervisory and leadership role within the retail team.
• Will work closely with other property colleagues and will also have regular contact with specialist advisory colleagues based in other locations and departments (e.g. National Retail Team).
• Will have regular (daily) interaction with members of the public of all ages and abilities
• Position will play an important role as part of the properties senior operational team assisting with duty management cover.

Finance Management
• Not a budget-holder but will be expected to take responsibility for effective management of Trust resources in the allocated areas
• Share Till Reconciliation Duties with other senior staff.
• Assist RDM & VSM with stocktaking and delivery discrepancies
• To assist the National retail team & VSM with accurate stock control procedures (write-off/wastage etc.)

REQUIRED SKILLS, EXPERIENCE & KNOWLEDGE

The above outlines the key skills the job holder will need to possess and exercise. In addition, either knowledge of or experience in the following is required:

Essential:

• Ability to work within a team or independently, with minimal supervision to a high and safe standard.
• Excellent interpersonal and communication skills.
• Ability to lead in a busy and diverse environment with a focus on customer service
• Previous experience in a busy retail environment, in a supervisory role.
• Experience of merchandising retail displays, or willingness to undertake training
• Ability to be flexible, in particular to adapt working patterns and tasks to meet day-to-day variations in retail and property needs.
• Genuine belief in the value of good customer service.
• Demonstrable excellent time management skills and the ability to prioritise.
• Ability to be proactive and to take the initiative.
• Ability to take responsibility for own personal development
• Competent user of Microsoft Office Products.

Desirable:
• Experience with cash handling/working with financial data.

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Fixed Term, Part-time, 30 Hours (9 months)
Salary £24,171 – £25,225 per annum pro rata (Band 7)
Plus generous benefits package

About the role

Every day we create connections with our visitors and our colleagues. From world class art to extraordinary buildings, we have plenty to inspire people at our Scottish National Gallery, Scottish National Portrait Gallery, and the Scottish National Gallery of Modern art.

If you have proven supervisory experience working in a retail environment combined with excellent interpersonal and communication skills, we want to hear from you.

We’re looking for an experienced Supervisor who has a people-focused approach to lead, coach and inspire a team of Retail Attendants to deliver an exceptional visitor experience through strong leadership.

As a member of our shop management team, you will be responsible for leading a team of sales staff to meet sales targets whilst simultaneously focusing on enhancing visitor experience and ensuring first-class customer care.

We aim to enhance the visitor experience, deliver excellent customer service and achieve our sales and profit potential.

This is a fixed term contract for 9 months Maternity cover, which may be extended to 12 months.

The Difference you’ll make

In all that you do, you’ll support the delivery of an exceptional customer experience through strong and motivational line management.

Provide excellent customer service, to attain/sustain 5 star accreditation, to deliver a high standard of visitor service in keeping with the standards and aims and objectives.

Contribute to the achievement of sales targets by undertaking a range of tasks including till operations, cash handling, customer services

Accountable for the safety and security of cash, stock, equipment, property and colleagues within the shop/ticketing area.

Promote the standards of merchandising, display and housekeeping required.

Accountability for cash handling procedures ensuring the accuracy of cash holdings and takings.

Ensure that stock is well maintained by processing deliveries, transfers and adjustments.

Work with the shop manager on shop operations, customer experience, retail standards and shop performance.

To ensure that gallery and retail policies, standards and practices are communicated effectively to shop staff and that they are applied fairly and consistently.

Who we are looking for

In answering our quick questions tell us more about you, how you meet the requirements, and what you will bring to the role. This will be your opportunity to stand out as well as tell us what you are looking for from us. To succeed in this role, you’ll need the following range of knowledge, skills, and experience:

Excellent standards of customer service

Experience of applying customer care strategies in a retail environment

High standards of accuracy and attention to detail

Experience of visual merchandising, product planning and monitoring

Previous cash handling experience

Experience of retail administrative management systems and processes including product stock control and monitoring, ordering and reporting.

Ability to plan effectively to meet targets

Experience in the utilisation of IT systems in a retail environment

Experience in managing and developing staff

Desirable

Knowledge and appreciation of art

Flexible approach to the job

Foreign language or BSL skills

For more information and to apply, please visit our careers page.

The closing date for completed applications is 12 noon on Friday 16 June 2023.

Hours: 3-5 days
Duration: Permanent

The Royal Yacht Britannia is an award-winning, five-star visitor attraction and exclusive evening events venue in Edinburgh, which employs more than 160 staff. This former floating palace of Queen Elizabeth II, usually attracts circa 350,000 visitors a year from around the world, and would normally host circa 100 exclusive evening events per annum.

Britannia provides an exceptional experience for visitors. This dedication to excellence has led to the Royal Yacht being rated as Best UK Attraction (Which magazine readers) as well as being TripAdvisor’s Travellers’ Choice Best of the Best award winner, and the top 1% in the world in its category.

Britannia’s Gift Shop is the benchmark for five-star retailing within Scotland’s tourism industry, and we now have a fantastic opportunity for an outstanding Sales Assistant to join our great team.

Working alongside a passionate and friendly team of Sales Assistants you will work over three key areas of the department, selling ticket in our Visitor Centre, working in our busy Gift Shop and running our fudge shop, the NAAFI. Shifts are given to the team 4 weeks in advance and a variety of week and weekend work is required.

The ideal candidate will be enthusiastic, customer focused, with a positive can-do attitude and who enjoys a varied role in a fast-paced environment. It is essential that the candidate is flexible to work over a 7-day period. You must also have a smart appearance, be competent in numeracy and be computer literate. Experience in a customer-focused role within a quality establishment would be advantageous.

Company benefits include:

– 10% employer pension contribution (no employee contribution)
– 33 days pro-rata annual holiday entitlement
– Enhanced long service holiday entitlement
– Life Assurance
– Performance and loyalty payment scheme
– Complimentary tickets
– Staff discount in the Gift Shop, Royal Deck Tea Room & The Lighthouse Bar aboard Fingal
– Free car parking for staff

If you have a warm, outgoing personality and would relish the freedom to interact with visitors of all ages, then why not join our friendly and motivated team?

How to Apply:

Please send your CV and a covering letter outlining why you feel you would be suitable for the role of Sales Assistant to: recruitment@tryb.co.uk or postal applications to:

Kirsty Sibbald
Shop Manager
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

Closing date: 18/06/23

Interviews: TBC

No agencies please.

Restoration Yard is a gorgeous store, food hall, restaurant, and wellbeing space in the stableyard area of Dalkeith Country Park, a beautiful 1,000-acre space owned by the Duke of Buccleuch.

Working at weekends, you will mostly focus on our food hall, helping out in the wider store when needed, to achieve outstanding service that exceeds our customers’ expectations. Our unique offering is a treasure trove of food, drink, womenswear, menswear, kids’ toys, quirky gifts, books….and much more. If you are energetic, welcoming, and confident, we want to hear from you!

Working hours will be 8.30am to 5.30pm on Saturday and Sunday each week (additional hours throughout the week may be available to cover holiday and busier periods).

• Will you thrive in a vibrant customer focused environment?
• Can you demonstrate excellent communication and team working skills?
• Do you have a ‘can do’ attitude and flexible approach to work?

While retail experience would be useful, it is more important that you have a positive attitude and are great with people.

Interested? Please email a copy of your CV and covering letter to recruitment@buccleuch.com.

The closing date for applications is 8 June

Please view our privacy policy at https://www.restorationyard.com/privacy-policy/

Part-time 30 Hours, Fixed Term until Nov 2023
Salary £24,171 – £25,225 per annum pro rata (Band 7)
Plus generous benefits package

About the role

Every day we create connections with our visitors and our colleagues. From world class art to extraordinary buildings, we have plenty to inspire people at our Scottish National Gallery, Scottish National Portrait Gallery, and the Scottish National Gallery of Modern art.

If you have proven supervisory experience working in a retail environment combined with excellent interpersonal and communication skills, we want to hear from you.

We’re looking for an experienced Supervisor who has a people-focused approach to lead, coach and inspire a team of Retail Attendants to deliver an exceptional visitor experience through strong leadership.

As a member of our shop management team, you will be responsible for leading a team of sales staff to meet sales targets whilst simultaneously focusing on enhancing visitor experience and ensuring first-class customer care.

We aim to enhance the visitor experience, deliver excellent customer service and achieve our sales and profit potential.

The Difference you’ll make

In all that you do, you’ll support the delivery of an exceptional customer experience through strong and motivational line management.

Provide excellent customer service, to attain/sustain 5 star accreditation, to deliver a high standard of visitor service in keeping with the standards and aims and objectives.

Contribute to the achievement of sales targets by undertaking a range of tasks including till operations, cash handling, customer services

Accountable for the safety and security of cash, stock, equipment, property and colleagues within the shop/ticketing area.

Promote the standards of merchandising, display and housekeeping required.

Accountability for cash handling procedures ensuring the accuracy of cash holdings and takings.

Ensure that stock is well maintained by processing deliveries, transfers and adjustments.

Work with the shop manager on shop operations, customer experience, retail standards and shop performance.

To ensure that gallery and retail policies, standards and practices are communicated effectively to shop staff and that they are applied fairly and consistently.

Closing date for applications 12.00 noon Thursday 18 May 2023