Visitor Services

Based at The Inverness Castle Experience
Please note these are Relief Positions with flexible, as and when required hours of work.

This is an exceptional opportunity to join this world class visitor attraction with previews from 10th December and it’s formal grand opening in January 2026. You will share wonderful stories of Highland folklore, people, culture and landscape.

You role is to help every visitor feel welcome, supported and inspired during their time at The Inverness Castle Experience. Primarily working in visitor services, you may also support in food & beverage or retail. You’ll play a key part in delivering excellent service, maintaining high standards across public areas, and ensuring each visit is safe, smooth and memorable.

KEY DUTIES AND RESPONSIBILITIES INCLUDE:

1. Promote a positive and collaborative working environment that reflects High Life Highland’s i-care values and supports the Charity’s purpose of Making Life Better – helping colleagues feel valued, work effectively together, and deliver great experiences for our visitors.

2. Deliver a high standard of customer service in your assigned area of work, whether that’s visitor services, retail or food and beverage, and contribute to the wider team by supporting other areas when operational needs require it.

3. To ensure service excellence and professional presentation standards are always maintained, engaging with customers, building rapport, enhancing their experience and resolving any issues positively, professionally and promptly.

4. Ensure your work area is always kept safe and secure by following site procedures, staying alert to potential risks, and reporting any incidents, hazards or concerns in line with our health and safety policies.

5. Assist with the delivery of group visits and private functions by preparing spaces, providing a welcoming presence during the event, and supporting with clear-up afterwards.

6. Maintaining accurate records and carry out administrative tasks as required.

7. Operate till systems, booking platforms and other relevant tools, including processing payments, confidently and accurately in line with training and procedures.

8. To assist with ensuring the security and safety of the Inverness Castle Experience and its grounds, in liaison with all other staff.

9. Ensure high standards of cleanliness across public areas, including toilet facilities, by reporting issues promptly and carrying out routine tasks where appropriate, in conjunction with our dedicated cleaning team.

10. Attend and undertake any training online or in person.

11. Contribute to our commitment to sustainability by working in an environmentally responsible way – including minimising waste, conserving resources, and supporting our Green Tourism goals.

12. Work on a rota basis by agreement. Shift will include some evenings, weekends and bank holidays.

We look forward to receiving your application.

We are looking for a talented & enthusiastic Gardener to join the team at our fantastic property, Fyvie Castle

An exciting opportunity to be a part of the on-going development of the Garden of Scottish Fruits. Covering 2 acres, the garden contains one of the most complete collections of Scottish fruit in the country. Apples and Pears are in the early stages of being trained in a variety of restricted forms such as Espaliers, Step-overs, Fans and Cordon, as well as rare styles such as Belgium Fence and Palette Verriers.

The garden also contains a huge range of soft fruits including black, red, white and pink currents, raspberries, blackberries and hybrid berries. The first stage of a new 100m herbaceous border bursting with colour is complete, a central herb parterre contains a variety of medicinal and culinary herbs as well as flowers.

Outside the walled garden, a meandering path leads through the ‘American Garden’, a 100m mixed border of trees, shrubs and herbaceous perennials before bringing you into the impressive 18th century designed landscape outside the Castle containing many mature hardwood trees.

From the car park you walk through Rhymers Haugh woodland Garden, before entering the newly developed ‘Shrubbery’ garden containing a developing collection of trees and shrubs. This leads to the Fyvie Loch walk, which takes you along the loch and back up the impressive driveway flanked with mature trees.

This is a fantastic opportunity within the heritage industry and the ideal candidate must be passionate about our vision for the Future and what we do every day as a business: Bringing people together and giving them the greatest visitor experience.

KEY PURPOSE
To ensure that the garden, grounds and related policies of gardens are managed and maintained as nationally-recognised gardens of outstanding historical and horticultural importance; contributing to the properties’ overall conservation and development, and its enjoyment by visitors and supporters.
The role of ‘Gardener’ as a key member of the team, will be heavily involved in the implementation of development plans for the gardens and wider designed landscape.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Undertaking practical maintenance of the garden e.g. managing trees and shrubs, herbaceous plants, and bulbs; turf care; pest/disease/weed control; staking, plant nutrition, composting and soil improvement to the required standards expected by the Trust and for the maximum safety of, and enjoyment by visitors including other professionals in the horticultural industry;
• Contributing to the management, conservation and development of the garden by plant propagation, cultivation and production of seeds, and the maintenance of appropriate plant records and labelling;
• As requested, assisting with education/interpretation activities such as introductory talks and guided walks;
• Fostering positive relationships with local communities and organisations and promote the work of the Trust.
• On occasion, supervising and working with volunteers and/or staff members to ensure they deliver required outputs at the appropriate standard, and gain benefit/satisfaction from their activities;
• Undertaking such other reasonable duties as may from time to time be required to ensure the smooth running of the property as required by the Operations Manager.
• On occasion, contributing to the review and development of annual operating plans and operational workplans for the gardens;
• Ensuring compliance with the Trust’s health, safety, and environment policies and procedures.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
• A formal qualification at NVQ/ SVQ Level 2 in amenity horticulture supported by knowledge and demonstrable work experience in an amenity garden context.
• PA1 and PA6a spraying certificates, or willingness to be trained in the use of pesticides and to exercise that training;
• Current driving licence valid for driving in the UK.

Skills, Experience & Knowledge
Essential
• Practical experience in general amenity gardening ideally in a garden open to the public.
• Demonstrable skills in plant husbandry, particularly trees, shrubs, herbaceous plants, turf culture and pruning.
• Sound demonstrable plant knowledge and identification skills.
• Sound knowledge of basic tool and machinery use and maintenance
• Good practical knowledge of Health and Safety processes and procedures and the ability to work effectively within these processes.
• Excellent interpersonal and communication skills; confident in interacting and dealing with a wide range of people; and able to represent the Trust.
• Good organisational and time-management skills – including the ability to prioritise work where necessary and also the ability to work using own initiative, in the absence of direct line management.
• Eye for detail and finish, quality standard and best practice.
• Competent IT skills sufficient for maintaining plant records, use of the internet/intranet, assisting volunteers, on-line learning etc.
• An understanding and commitment to the aims and objectives of the National Trust for Scotland.
• Living the values of the National Trust for Scotland and encourage colleagues to do the same
o The ability and willingness to understand others’ perspectives and to consider the impact of your actions on them and to adapt your actions as necessary.
o The ability and willingness to learn and try new things, to be flexible and step outside of your comfort zone.
o An open and honest way of communicating, ready to ask others for their ideas and to be open to hear and consider different points of view.
o A pro-active approach to taking initiative and to driving forward ideas and projects designed to improve daily operations and deliver an exceptional visitor experience.

Desirable
• Experience of working in a mixed-team that includes short-term/seasonal staff and/or volunteers.
• An appreciation of Scottish garden history in a general context;
• Some knowledge of tree inspections and/or in possession of CS units;
• Current First Aid certification (or willingness to train and use);

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Provide a consistently high standard of customer service

• Welcome customers at all our key touch points, from their arrival in our car park and entrance area, to making purchases in our café and shop, exploring our unique reconstruction of a 300-year-old turf house or enjoying the info hub, cinema and exhibition.
• Provide a responsive, friendly and efficient service tailored to the needs of both individual visitors and tour groups.
• Develop a thorough understanding of the place you work, enabling you to share stories.

• visitors, offer ideas to help them enjoy their visit and answer common questions.
Follow guidelines to ensure retail or catering displays remain enticing throughout the day and help with stock replenishment to ensure product availability.
• Work flexibly and in harmony with your colleagues across departments, supporting each other to make best use of team resources, especially at busy times.
• Seek visitor feedback and share your own ideas to develop and improve our offer, service and operations.
• Help gather photos / videos for social media to promote our activities and encourage visits.
• Assist with the set-up, stewarding and break-down of functions and events.

Generate the income that enables us to look after special places

• Be aware of the team’s targets for generating income and aim to achieve and exceed them.
• Actively upsell our café, shop and membership products and services with excellent product knowledge, tailored to customer preferences.
• Be responsible for accurate and secure till operation and sales processing, supporting the reconciliation of end-of-day takings.

Maintain excellent standards of site and personal presentation and safety

• Help with behind-the-scenes tasks to prepare for opening at the start of the day and close-down at the end.
• Take pride in the presentation of our buildings and surrounding landscape, maintaining high standards throughout by helping to clean public and staff areas.
• Report all instances of damage, wear and tear or maintenance needs promptly.
• Ensure you are clearly identifiable and appropriately dressed by wearing uniform, name badge and PPE, as required.
• Share responsibility for the health and welfare of property staff, volunteers and visitors by adhering to NTS Health, Safety and Environment policies and guidelines.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Provide a consistently high standard of customer service

• Welcome customers and offer an exceptional visitor experience at our key touch points, from arriving in our car park and coach park, to climbing up the Monument and enjoying our exhibition, or making purchases in our café and shop.
• Provide a responsive, friendly and efficient service, tailored to the needs of both individual visitors and tour groups.
• Develop a thorough understanding of the place you work, enabling you to share stories with visitors, offer ideas to help them enjoy their visit and answer common questions.
• Follow guidelines to ensure retail or catering displays remain enticing throughout the day and help with stock replenishment to ensure product availability.
• Work flexibly and in harmony with your colleagues across departments, supporting each other to make best use of team resources, especially at busy times.
• Seek visitor feedback and share your own ideas to develop and improve our offer, service and operations.
• Help gather photos / videos for social media to promote our activities and encourage visits.
• Assist with the set-up, stewarding and break-down of functions and events.

Generate the income that enables us to look after special places

• Be aware of the team’s targets for generating income and aim to achieve and exceed them.
• Actively upsell our café, shop and membership offer and services with excellent product knowledge, tailored to customer preferences.
• Be responsible for accurate and secure till operation and sales processing, supporting the reconciliation of end-of-day takings.

Maintain excellent standards of site and personal presentation and safety

• Help with behind-the-scenes tasks to prepare for opening at the start of the day and close-down at the end.
• Take pride in the presentation of our buildings and surrounding landscape, maintaining high standards throughout by helping to clean public and staff areas.
• Report all instances of damage, wear and tear or maintenance needs promptly.
• Ensure you are clearly identifiable and appropriately dressed by wearing uniform, name badges, and PPE as required.
• Share responsibility for the health and welfare of property staff, volunteers and visitors by adhering to NTS Health, Safety and Environment policies and guidelines.

Location: Glasgow Museums Resource Centre, 200 Woodhead Road, Glasgow, G53 7NN., and city-wide locations
Ref: GLA14625

Job Description – Paper Conservator
We believe everyone deserves a great Glasgow life and that starts with the people who work here.
Glasgow Life is a charity like no other. Our vision is to improve the lives of everyone in our city. To help us achieve that, we are looking for a Paper Conservator to join our Museums and Collections Conservation team.
Our teams focus on making a real difference through culture and sport in Glasgow. If you’re excited by the idea of being part of that, this could be the job for you.
What you need to know
Hours: 35 hours per week, Monday to Friday
Contract type: Full time, Permanent
Location: You’ll work city-wide in our museum venues although your main place of work will be Glasgow Museums Resource Centre which has great links to public transport (Nitshill Railway station is a ten-minute walk) and free parking.
What you’ll do
As an experienced paper conservator, you’ll be joining our in-demand Museums, Archives and Collections Conservation team, and you’ll play an essential role in contributing to the conservation and collection care of the city’s extensive collections.
You’ll be an integral part of a well-established conservation team, reporting to a Senior Conservator and working alongside a team of conservators skilled in a variety of material specialisms who support the safe access, care, display and lending of Glasgow Museums & Archives collections.
You will have experience of working with a broad range of works on paper ideally including; Pastels, Watercolours, Photographs and Books.
Your work will make a visible and lasting difference. This could be:
• Supporting our communities
• Helping people get active
• Creating cultural experiences
• Or working behind the scenes to make it all happen
Who you are
We’re looking for someone with the right skills who brings energy to the role. If the following sounds like you, apply today!
We’re looking for someone who has:
• A recognised qualification in Conservation
• Experience and understanding of a broad range of conservation procedures to formulate appropriate treatments which require innovative solutions
• Proven experience of treating paper objects to a high standard, with full consideration of practical, access, Health and Safety and ethical issues
• Experience of carrying out condition assessments, treatment estimates and documentation
• Demonstrable analytical and problem-solving skills where novel or complex conservation problems arise
• Demonstrable ability to plan and organise time to achieve deadlines and use resources efficiently
Download the Person Specification in the Job Attachments section on MyJobScotland. Use this to shape your application and show how your experience aligns with the job.
When selecting candidates for interviews, managers will look for candidates who can demonstrate they meet all the ‘essential’ criteria listed in the Person Specification. If there are many candidates, they may also consider desirable skills. So, include those if they apply to you.

Please note this is a re advertisement and previous applicants should not re-apply.

What we offer
At Glasgow Life, our work changes lives. As a charity, we bring communities together and support wellbeing through sport, culture, heritage, and learning.
Learn more about Glasgow Life in our 10 Facts video in the Further Information section on MyJobScotland.
We support you to live a great life. Inside and outside of work. Some of our benefits include:
Holiday
When you join, you’ll get 30 days’ holiday. Plus 6.5 public holidays if you’re full-time. This increases to 35 days after 5 years of service.
Fancy a bit more time off? You can buy extra holiday too!
Pension
Save for later life and join the Local Government Pension Scheme. Your future self will thank you. Our generous employer contribution will help you plan for the future.
Support
Sometimes we all need support and a listening ear. Our free and confidential Employee Assistance Programme can support your mental, emotional, and physical wellbeing.
Discounts
As a colleague, you can enjoy discounts on the things you love, from Glasgow Club memberships to our museum shops and our online store. We are also part of the cycle-to-work scheme, helping you stay active.
Flexibility and development
We are proud of our flexible and inclusive work policies, which help you balance work and life. We also offer support for learning, development and career progression.
Please note that Glasgow Life is an Arm’s Length External Organisation to Glasgow City Council. We are currently completing a Job Evaluation exercise and introducing a new pay and grading structure. This may impact current salaries quoted in job adverts. To learn more, visit – https://www.glasgow.gov.uk/jobevaluation.
What’s next
To get started, complete our short application form. In this, you’ll fill out:
• Work history
• Qualifications/training
• Key questions like “Why are you a good fit for this role?”
Use the Person Specification in the Job Attachments section to guide your answers.
Important Dates:
The closing date for this job is 11.59pm on 1st February 2026 with Interviews provisionally booked for week beginning 23rd February 2026.
Who We Are –
Our Museums service, managed by Glasgow Life on behalf of the community, cares for thousands of years of history. We take care of the city’s museum and library special collections, its archives, and operate award-winning museums, keeping them safe for future generations. We run talks, tours, workshops, and events, so people can explore and enjoy the collections. By connecting people with the city’s stories, our museums continue to enrich the lives of local people and visitors. Read more here – https://www.glasgowlife.org.uk/museums

Diversity and Fair Work at Glasgow Life
We’re working to build a team that reflects the rich diversity of Glasgow’s communities — where everyone feels valued, respected, and able to be their full, authentic selves at work.
We’re proud to be a Disability Confident and Carer Positive employer, and we welcome applications from people of all backgrounds. Learn more about our commitment to Equality, Diversity and Inclusion here: https://www.glasgowlife.org.uk/the-small-print/an-inclusive-employer
We’re also committed to Fair Work First principles, including effective voice, opportunity, security, fulfilment and respect for all our staff. Learn more about our approach to Fair Work First here: https://www.glasgowlife.org.uk/about-us/fair-work-first

We’re working hard to address underrepresentation in our workforce. We especially welcome applications from people with disabilities and from ethnic minority communities.

Ready to apply?
Once you apply, add noreply@myjobscotland.gov.uk to your safe sender list so you don’t miss important emails.

To apply for this position please click on: Paper Conservator (Readvertisement) – GLA14625 | Glasgow Life | myjobscotland

We’re excited to hear from you. Let’s shape a great Glasgow life — together.

Closing date is 11.59pm on Sunday 1st February 2026.

Information is available in alternative formats, on request.

KEY PURPOSE

To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
Specifically, to ensure the smooth and safe operations in Admissions, Tours, Retail, Catering and Events activities making the property the best possible place to visit and work.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care at all times

• Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner.
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner
• Answering visitors’ queries about the site, education facilities and the local area.
• Providing information about the site, its history, contents, offers and merchandise.
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.
• Occasional guiding duties: booked group visits or Museum/ Cottage highlight tours for general visitors.
To maintain excellent standards of site and personal presentation at all times

• The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting, and polishing when required.
• Ensuring site is ready to open and
• Welcome visitors by the set opening time.
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all issues of damage and wear and tear, promptly to your Line Manager
• Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.
Financial Responsibilities

• To adhere to all financial procedures to include till operation and banking and safeguarding of monies.

Retail/Catering/Events/Cashier duties

• To ensure good housekeeping of catering kitchens, serveries, back and front of house areas and including dishwashing
• To ensure that retail merchandising is in accordance with NTS policy.
• To assist in achieving site retail/catering/events targets and KPI’s.
• To actively upsell products and services to facilitate the visitor’s enjoyment.
• To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
• To work flexibly across departments and sites as needed.
• To assist with the set-up, stewarding and break-down of events in liaison with the functions and events manager.
• To assist with hospitality events. This includes evening events and staff may be asked to work through into the night hours.
Health and Safety
• To ensure site meets with Health and Safety legislation in liaison with your department manager.
• To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
• To use personal protection equipment as provided and directed by your line manager.