Visitor Services

Do you have a passion for cleanliness, presentation and maintaining high standards, with a desire to be part of a friendly and engaging team? This could be the perfect opportunity for you…

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Our Story…

Born in 2010, and distilled in the heart of our namesake city, Edinburgh Gin has established itself as a pioneer in craft and wonder-filled flavour. We have been consistently rated on Tripadvisor as one of Scotland’s top tourist attractions through an offering of innovative and engaging experiences. Not one for resting on our laurels, we have just recently opened the door of our brand-new, state-of-the-art distillery nestled in the heart of Edinburgh’s Old Town at the Arches on East Market Street, where traditional craft meets innovation and we celebrate the art of gin-making amidst breath-taking views of Edinburgh’s skyline. This ongoing investment is a true testament to the pride we have in our product and our commitment to sharing this with our visitors, ensuring everyone who comes to see us has the most exceptional Edinburgh Gin experience.

As we embark on this next evolution of our Edinburgh Gin journey, fuelled by our passion for gin and dedication to excellence, we are now looking for kindred spirits to join us at this truly exciting time…

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Our Opportunity…

As we have now opened the doors and are showcasing our brand-new Distillery to visitors from across the globe, we are delighted to welcome applications for our Housekeepers.

We are very proud of our brand-new Edinburgh Gin Distillery located in the iconic ‘Arches’ and are committed to providing exceptional visitor experiences. Our Housekeeping team play a vital role in our offering by ensuring our Distillery is immaculately clean and well presented at all times.

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Who We Are Looking For…

In this key role, we are looking for someone who is efficient, can use their own initiative whilst also working as part of a team to achieve common goals, has a positive work attitude, displays strong attention to detail and dedication. In addition, a warm and friendly personality will fit in well amongst the team.

Our Distillery will be open 7 days per week, therefore we are looking for candidates who can be flexible in their approach. At present, we anticipate our Housekeepers will be scheduled 6.30am-12.30pm to ensure the distillery is clean and ready to welcome visitors for the day ahead. As working shifts will be dependent on the needs of the business, hours may fluctuate in line with consumer demand, this could be subject to change. Working hours and patterns will be discussed further at interview.

In terms of the day to day role activities, our Housekeeping team are responsible for maintaining the cleanliness and presentation across our site including our visitor and production areas, retail shop, tasting rooms, meeting rooms, back office areas and kitchens, as well as staff and visitor toilet facilities.

Due to the nature of our roles, candidates must be 18 or over and also be able to demonstrate that they currently have the required documents to live and work in the UK.
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What We Will Provide You…

This is rewarding role as you will become part of our friendly and engaging Edinburgh Gin team on a permanent basis, receiving a highly competitive hourly rate of £12.60. These roles are offered on an annualised hours contract meaning you will receive a guaranteed monthly income. In addition we offer generous benefits package including enhanced annual leave, company pension scheme and product discount to name but a few…

We currently have a mix of part-time contracts available on either a 12 or 30 hour per week basis – please specify your preference as part of the application process.

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Next Steps…

Our Housekeepers are critical to our overall operation and visitor experience so… if this type sounds like the perfect match for your skills and experience, we would love to hear from you!

To apply for this opportunity, head to our careers site to create your own recruitment account with us and submit your application and CV. recruitment account with us and submit your application. Please note, that along with your CV, you will need to answer some key questions and submit a tailored cover letter, clearly outlining why your skills and previous experiences are a perfect fit to what we are looking for – remember this is your opportunity to make yourself stand out from the crowd!

Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received so our recommendation is that you apply early to ensure you don’t miss out!

We would like to note that our IMD Careers team will be closed across the festive period between 24th December 2024 and 3rd January 2025, however, rest assured we have received your application and will be back in contact upon our re-opening with next steps.

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Ian Macleod Distillers…

Edinburgh Gin is part of Ian Macleod Distillers, an entrepreneurial, family owned whisky and spirits business who own other premium and luxury brands such as Rosebank, Glengoyne, Tamdhu, Smokehead, to name but a few… ‘Crafting Spirits With Passion’ is what we do best! If you haven’t already, please browse around our company website and immerse yourself in our colourful history and sample the details of our exquisite brands.

Proudly supporting the #OpenToWork movement.

Here at Ian Macleod Distillers (IMD), we are an equal opportunity employer and proud members of the Scotch Whisky Association, Drink Aware and the Portman Group. We have developed our ‘Responsible Spirits’ approach, also following best practice to help shape our commitment to wider social responsibility and industry standards and promoting responsible selling and consumption of alcohol.

The Stirling Smith is looking for a Curator to join us on a 35-hour full time, fixed term contract for a period of 2 years from date of appointment.
As Curator at The Smith, you will be joining our small team working on our existing exhibitions programme, collections projects and public enquiries as well as developing our partnership work with local and national bodies.
2025 is an exciting year for the museum as we will be hosting significant loans from the National Museum of Scotland and the British Museum. As our curator, you will be responsible for managing these two important loans, working with colleagues from both organisations and developing a creative and exciting events programme around the loans.
Our collections are nationally and internationally significant. With Stirling’s social history at its heart, we are committed to making sure people experience our world-class collections and have the chance to engage with our rich heritage. As our curator, you will be responsible for helping make our collections accessible through a range of activities as well as addressing public enquires.
About The Stirling Smith Art Gallery and Museum
The Stirling Smith Art Gallery and Museum – formerly The Smith Institute – has played a special part in the history of Stirling since its foundation in 1874. Established by the bequest of artist Thomas Stuart Smith (1815-1869) on land supplied by the Burgh of Stirling, it is an historic public-private partnership which has continued to the present day. The Smith was founded as a gallery of mainly contemporary art, with museum and library reading room ‘for the benefit of the inhabitants of Stirling, Dunblane and Kinbuck.’ Today, it functions as a gallery, museum, and cultural centre for the Stirling area. It is the repository for the historical artefacts and paintings of Stirlingshire, at the same time offering exhibition opportunities for contemporary artists. Over twenty community groups meet regularly in its lecture theatre, and a café and biodiversity garden are among its attractions.
The role
As a Curator you will be an integral part of our small team. You will be required to develop an expert knowledge of the collection through research and documentation, to enhance the collection through active collecting and disposal, and to manage the development and delivery of displays and other programmes of public engagement and communication.

The candidate
If you’re interested in joining us as our Curator you will need:
• A degree or equivalent experience in a relevant subject area
• Excellent understanding of the needs of audiences, especially those who do not regularly visit museums
• Demonstrate experience of using collections to develop content and interpretation for diverse audiences within a museum context.
• Ability to work in partnership with other organisations, including community organisations
• Excellent communication skills, written and verbal.
This post will require travel throughout Stirlingshire, when necessary, however your primary location will be The Smith Museum in Stirling.
This role is working Monday to Friday, 9-5, but occasional evening and weekend work will be required for community engagement activity.
Application process

Application for the Curator post is by CV and cover letter. Your cover letter should address the job/person spec and how you fit the role.

You can read the full job/person specification and apply for this role by visiting https://www.smithartgalleryandmuseum.co.uk/about/jobs
Applications should be emailed to jobs@thesmith.scot
Important Dates: Closing date Monday 3 February at 5pm and interviews are provisionally scheduled for Monday 24 February.
Diversity Matters
We know there is a wealth of talent among people who have a disability, and we encourage applications from people with differing abilities. If you need any support completing an application form, or any other format for the application or Job Description please contact admin@thesmith.scot

We are committed to safeguarding and promoting the welfare of vulnerable adults and children and young people and expect all staff and volunteers to share this commitment.

The Stirling Smith is looking for a Curator to join us on a 35-hour full time, fixed term contract for a period of 2 years from date of appointment.
As Curator at The Smith, you will be joining our small team working on our existing exhibitions programme, collections projects and public enquiries as well as developing our partnership work with local and national bodies.
2025 is an exciting year for the museum as we will be hosting significant loans from the National Museum of Scotland and the British Museum. As our curator, you will be responsible for managing these two important loans, working with colleagues from both organisations and developing a creative and exciting events programme around the loans.
Our collections are nationally and internationally significant. With Stirling’s social history at its heart, we are committed to making sure people experience our world-class collections and have the chance to engage with our rich heritage. As our curator, you will be responsible for helping make our collections accessible through a range of activities as well as addressing public enquires.
About The Stirling Smith Art Gallery and Museum
The Stirling Smith Art Gallery and Museum – formerly The Smith Institute – has played a special part in the history of Stirling since its foundation in 1874. Established by the bequest of artist Thomas Stuart Smith (1815-1869) on land supplied by the Burgh of Stirling, it is an historic public-private partnership which has continued to the present day. The Smith was founded as a gallery of mainly contemporary art, with museum and library reading room ‘for the benefit of the inhabitants of Stirling, Dunblane and Kinbuck.’ Today, it functions as a gallery, museum, and cultural centre for the Stirling area. It is the repository for the historical artefacts and paintings of Stirlingshire, at the same time offering exhibition opportunities for contemporary artists. Over twenty community groups meet regularly in its lecture theatre, and a café and biodiversity garden are among its attractions.
The role
As a Curator you will be an integral part of our small team. You will be required to develop an expert knowledge of the collection through research and documentation, to enhance the collection through active collecting and disposal, and to manage the development and delivery of displays and other programmes of public engagement and communication.

The candidate
If you’re interested in joining us as our Curator you will need:
• A degree or equivalent experience in a relevant subject area
• Excellent understanding of the needs of audiences, especially those who do not regularly visit museums
• Demonstrate experience of using collections to develop content and interpretation for diverse audiences within a museum context.
• Ability to work in partnership with other organisations, including community organisations
• Excellent communication skills, written and verbal.
This post will require travel throughout Stirlingshire, when necessary, however your primary location will be The Smith Museum in Stirling.
This role is working Monday to Friday, 9-5, but occasional evening and weekend work will be required for community engagement activity.
Application process

Application for the Curator post is by CV and cover letter. Your cover letter should address the job/person spec and how you fit the role.

You can read the full job/person specification and apply for this role by visiting https://www.smithartgalleryandmuseum.co.uk/about/jobs
Applications should be emailed to jobs@thesmith.scot
Important Dates: Closing date Monday 3 February at 5pm and interviews are provisionally scheduled for Monday 24 February.
Diversity Matters
We know there is a wealth of talent among people who have a disability, and we encourage applications from people with differing abilities. If you need any support completing an application form, or any other format for the application or Job Description please contact admin@thesmith.scot

We are committed to safeguarding and promoting the welfare of vulnerable adults and children and young people and expect all staff and volunteers to share this commitment.

Contract Type: Permanent
Grade: FC07
Salary: £32,437 – £40,358 per annum
Hours: 36 hours per week
Location: Dunfermline Carnegie Library & Galleries / Home working if applicable
Job Reference: ON000543

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting. 

We’re a real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities. If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role
The team manages and cares for the local studies collections and supports wider public engagement with heritage so we are looking for someone with a passion for local and family history who will provide high quality advice and assistance, both internally to colleagues and externally to other organisations, customers, communities and researchers.

The post holder will also help us make the most of Flickr, OnFife website, Facebook and the Archives Module in Spydus to engage a wider audience with our collections.

This position has 3 part time direct reports based in Cupar Library, Dunfermline Carnegie Library & Galleries and Kirkcaldy Galleries.

You can view the full job spec on our current vacancies page on our website.

About You
You will be a professional librarian with at least 3 years’ experience. You will have excellent communication and organisational skills.

How to Apply
If you would like to find out more information about this role before applying, please contact Andrew Dowsey, Archives & Local Studies Manager for an informal chat. Contact details can be found on our current vacancies page on our website.

When you’re ready to apply, please complete our application form and equal opportunities form and return them to the HR team at hr.fct@onfife.com. The application pack can be downloaded from our current vacancies page on our website.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

The closing date for applications is 9am on Thursday 16 January 2025.

Interviews will take place on 6 February at Fife Collections Centre, Bankhead Central, Glenrothes.

Apply now for an amazing opportunity to join our team at The Palace of Holyroodhouse, where your everyday summer job can become truly exceptional.

Standing at the end of the Royal Mile, The Palace of Holyroodhouse attracts thousands of visitors from around the World, to explore the Palace’s close associations with some of Scotland’s most well-known historic figures and learn how today it is used by The King.

Our Retail and Admissions team are often the first and last point of contact for visitors, and so you’ll play a pivotal role in creating an extraordinary experience, from welcome to goodbye.

Key Responsibilities:
• Act as the first point of contact for visitors, guiding them through their booking to ensure visitors have everything they need for their visit.
• Process ticket sales efficiently and accurately at our ticket counters.
• Use online systems to manage bookings and provide accurate visitor information.
• Promote and advise on a range of products in our shops, actively identifying opportunities to upsell and achieve sales targets.
• Maintain a consistent friendly and professional demeanour, ensuring every customer receives excellent service.
• Efficiently replenish stock on the shop floor, contributing to a seamless shopping experience.
• Answering customer questions and informing them of other experiences and opportunities we offer.

Essential Criteria:
• Friendly with a customer-focussed attitude and great verbal communication skills, you’ll enjoy working with people and take pride in delivering an exceptional visitor experience.
• You’ll also feel confident initiating conversations with visitors to help meet retail sales targets.
• At your best working as part of a team and with lots of initiative, you can anticipate visitor needs and work with colleagues to ensure smooth operations throughout the day.
• Pro-active and organised, you can work effectively even when it gets busy.
• You can stay focused and accurate when performing routine tasks.
• And you’ll have good numeracy, IT literacy and data entry skills.

Additional Information:
• We are currently advertising for two summer roles: Visitor Services Assistants as well as Retail and Admissions Assistants. Please consider which role best suits your aims, skills and experience, as you can only submit one application.
• This role will involve standing on your feet for a large part of the day.
• Your contract will run from the 17th March until the 30th September 2025. Both part-time and full-time roles are available.
• If working a full-time contract, you will typically work 37.5 hours per week and be rostered to work 5 days, Monday through to Sunday.
• Selection processes will likely take place on the 7th and 8th January 2025.

Benefits:
• Competitive pay of £12.60 per hour.
• Complimentary lunch during your shift.
• The opportunity to join a large, friendly, and sociable team.
• Benefits including complimentary tickets to Royal Collection Trust sites and a 20% discount at Royal Collection Trust shops.