As a Brand Home Ambassador & Tour Guide, you will be the face of our brand new distillery and visitor centre in Luss.
Your role will be pivotal in delivering exceptional, engaging, and educational experiences to all guests, from immersive gin tours and to bespoke whisky tastings. You will bring our wide portfolio of brands to life, ensuring every visitor leaves with a memorable experience.
Please apply using the link below, or reach out with any questions to information@lussdistillery.com
32 or 40 hours a week (four or five days)
What we do? With 1,000 acres of history, walks, wellness, shopping, food and adventure, all in a beautiful setting just a few miles from Edinburgh, Dalkeith Country Park is enjoyed and valued by locals and visitors from afar. Whether in search of adventure, play, thrills, food, shopping or restoration, we have something for all.
The role? In this hands-on and varied role, you will welcome visitors and help run activities in our Fort Douglas adventure playground, assisting with children’s birthday parties and other fun-filled seasonal events over Easter, Summer, Halloween and Christmas. Playing a key role in ensuring the needs of our visitors are met, you will respond to enquiries, coordinate bookings, support the coffee cabin, supervise colleagues, and provide general admin support. Regular weekend working is essential.
The person? Friendly, enthusiastic, with an organised approach and an eye for detail, the successful candidate will demonstrate initiative and the ability to communicate effectively with a wide range of people. If you have customer facing experience, good IT & admin skills and an interest in the outdoors then we would love to hear from you. Hospitality experience would be an advantage.
Why work for us? We offer excellent benefits including private health cover, six weeks of holiday, gym and shopping discounts, cycle to work scheme, and wellbeing related support and resources.
How to apply? You’ll find more information about this vacancy on our website www.buccleuch.com/work-with-us/. Just click on the role and download the information pack for full details. If you decide that this is the role for you, click on ‘Apply Now’ and remember to include a covering letter along with your CV. Please include details of your preferred number of days in your application.
The closing date for applications is 6 March.
Please view our privacy policy at https://www.buccleuch.com/privacy-cookies/
JOB PURPOSE
To provide operational coordination and supervision of retail, visitor services, and events at the Bachelors Club, in line with the Trust’s policies, priorities, performance standards and targets. Contribute to the enjoyment of the property by visitors and members, ensuring commercial, financial, and conservation objectives are achieved.
The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service and is very often the “face” of the Trust to visitors and suppliers. As such, they directly influence public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Responsible for a wide variety of duties in connection with the presentation, operation, cleanliness, and maintenance of the property.
• Cash handling, reconciliation and carrying out banking duties.
• Maintaining the highest standard of customer experience following the principles of “Exceeding Visitor Experience” training and ensuring we achieve a grading under the new awards systems, rolling out summer 2025.
• Monitoring Trip Advisor, providing responses and actions to address any negative feedback.
• Promoting and encouraging visitors to complete visitor surveys at the property or gathering contact details for survey later.
• Achieving financial targets in respect of admissions, retail, and membership sales
• Responsible for the retail stock, sales, and stock management in conjunction with the Retail Supervisor at RBBM.
• To promote membership of the National Trust for Scotland.
• Work closely with other managers across the Burns portfolio to deliver a programme of visitor events which increase visitor numbers, drives additional spending and support overall property targets.
• Responsibilities also involve maintaining the security of the property and its contents, keeping the building clean and functional, always following best practice.
• Sharing in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
Essential
No formal qualifications required.
Experience
Essential
• Excellent communication and influencing skills.
• A friendly communicative manner, flexible, willingness to accept responsibility, and ability to work on their own.
• Flexibility and versatility to meet the varied demands of the role
• Initiative and the ability to work responsibly without supervision, but also as part of a team.
• Personal commitment to high standards of presentation
• Must have a genuine understanding of, and belief in, the work of the National Trust for Scotland
• Experience of cash handling
• Experience in dealing with the public.
• Willingness to receive further training.
Desirable
• Volunteer management experience in the heritage sector including experience of recruiting and training
• Previous guiding experience in 3-star visitor attractions, Museum, etc.
DIMENSIONS AND SCOPE OF JOB
Scale
Responsible for the day-to-day management of the Bachelors’ Club, typically welcoming around 600 visitors and an income of £1500.
People Management
• Line managed and supported by RBBM Operations Manager. Will also work closely with other property colleagues, particularly the RBBM Visitor Services Manager and Events Manager, and will interact with other technical/specialist advisory colleagues based in other locations and departments.
• Recruitment and management of property volunteers
Finance Management
• Not a budget holder
• Cash handling and banking.
• Sales targets and delegated budget responsibility
Tools / equipment / systems
• This may include use of ladders, stepladders, working at heights, lifting, fetching, and carrying objects.
• Will be a frequent user of cleaning materials and tools. The postholder is required to attend the Trust’s training programs to maintain and improve on their technical skills.
JOB PURPOSE
Ben Lawers NNR is the most important mountain area in the UK for rare arctic-alpine plants, some of which occur in few other locations. It is also a popular recreational destination, with over 40,000 visitors a year heading for the summits.
We are looking for a part-time Visitor Services Assistant to be an enthusiastic and effective part of the team, contributing to the smooth operation and conservation of Ben Lawers NNR. You will maximise visitors’ enjoyment of the Reserve by maintaining our public facilities to excellent standards, making them feel welcome by offering information and advice, and promoting the Scottish Outdoor Access Code (SOAC). You will support our rangers in ensuring the Reserve and its assets are protected, safe and secure, and assisting at events when required.
The role will be ambassadorial, building awareness and support for the National Trust for Scotland leaving those you meet with a desire to respect, protect, and enjoy the special natural environment and an understanding of how they can help to contribute their support to the property. It will require you to be outside for most of the time, to walk low level trails, carry out maintenance with hand tools and possibly a strimmer. There will be a requirement for lone working, but you may also work alongside other staff and volunteers.
The ability to engage with the public in a friendly manner is vital for the role, and general knowledge of the area, hillwalking and/or natural history would be an advantage.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the property in a friendly, efficient and knowledgeable manner, answering queries and providing information about it, and the local area.
• Provide a positive visitor experience by assisting with car parking at peak times, patrolling popular access points, property checks, events and onsite activities when required.
• Promoting the National Trust for Scotland brand to include selling memberships, events, upselling other properties and any promotional campaigns.
• Welcoming visitors with special needs/impairments and providing a high level of service in accordance with the Disability Discrimination Act.
• Welcoming international visitors and aiding with specific needs.
To maintain excellent standards of site and personal presentation at all times
• To assist with the general ongoing operational servicing, maintenance and delivery of visitor facilities across the property, including our car park, other outlying informal parking areas and low-level trails on the property.
• Ensuring the property is clear of debris, rubbish etc and that signage is befitting of a Trust property.
• Wearing branded clothing and name badge, when on site.
• Reporting all instances of damage and wear and tear issues promptly to your line manager.
• Participate in a “Duty” rota as required to ensure that visitor’s needs out with normal working hours are supported.
Financial Responsibilities (where applicable)
• To adhere to all financial procedures to include collection and safeguarding of monies from car park machine; to implement amendments to standard procedure as instructions may dictate.
• To collect donations using a hand-held terminal.
Other duties (where applicable)
• To collect and record visitor data and impacts.
• To assist in achieving site events targets and KPI’s.
• To actively upsell products and services to facilitate the visitor’s enjoyment.
• To work flexibly to support colleagues as needed.
Health and Safety
• To ensure site meets with Health and Safety legislation in liaison with your line manager.
• To use personal protective equipment (PPE) as provided and directed by your line manager.
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
• No formal educational qualification required.
Skills, Experience & Knowledge
Essential
• Demonstrable experience in a customer-facing role, delivering impeccable customer care through excellent inter-personal skills and personal standards.
• Excellent “front of house” persona – warm, welcoming, patient, understanding.
• Excellent time management skills and the ability to prioritise.
• Flexible, helpful outlook to customers and colleagues.
• The ability to think and act quickly when confronted with emergencies.
• Full UK driving licence and access to own transport.
• Experience of cash handling.
Desirable
• General knowledge of natural history and conservation, especially related to the uplands.
• A passion for, and desire to inspire and communicate about any of the following: hill walking in the Scottish mountains, the conservation work undertaken at Ben Lawers over the past 75 years, or the natural environment in general,
• Hands-on experience of practical estate management.
• Certification for use of strimmers and brushcutters.
• Recognised First Aid Qualification
• An understanding and commitment to the aims and objectives of the National Trust for Scotland.
JOB PURPOSE
This role will play a key role in an initiative to create searchable online access to the Mackintosh and Macdonald collections held at The Hill House and The Mackintosh Tearooms via the NTS website. Creating access to the collections is a strand within the Development Phase of the Trust’s NHMF funded Mackintosh Illuminated Project.
There are two key elements to the role. One is to systematically review, edit and prepare for publication, the images and collections data needed to make The Hill House and The Mackintosh Tearooms collections searchable online. This will involve working with the Collections Systems Manager, Digital Collections Asset Manager, NTS archivist, and colleagues at the two properties, to apply the online collections data standard to catalogue records, check digital images, and commission and catalogue additional collections photography where there are gaps. The second will be to work with Collections Management staff and property teams to inventory, photograph and catalogue any collections that have not yet been added to the Collections Management system.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Work with colleagues to review and develop the online collections data standard to ensure consistent accessible data across the collections at The Hill House and The Mackintosh Tearooms
• Responsible for a systematic review of The Hill House and The Mackintosh Tearooms collections records in the collections management system.
• Apply the new museum data standard consistently, including editing records and checking image quality
• Ensure The Mackintosh Tearooms collections are fully inventoried and documented on the Axiell database in line with the Trust’s collections information policy
• Work with the Digital Collections Asset Manager to carry out a detailed assessment of all relevant collections images in the Digital Asset Management System (DAMS) to identify and remove duplicates
• Plan and deliver a small programme of prioritised re-photography of collections to ensure a consistent standard across the NTS collections – commissioning photographers, managing the logistics of access to collections and the ingest and, working with the Digital Collections Asset Manager, cataloguing of images into the DAMS
• Liaise closely with the Mackintosh Illuminated project team and other key colleagues across NTS, including the Project’s Digital Producer and the web agency tasked with creating the new web based collections search.
• Contributing to internal project communications and creating project progress content for social media as required
• Research elements of the Mackintosh and MacDonald collections, to create enriched database content where needed while liaising with project research staff
• Other project and data related responsibilities, as required by the project team
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
Essential
• A degree in a relevant subject OR demonstrable track record of working in collections management or digital collections setting
Desirable
Post-graduate degree Museum studies or similar
Experience
Essential
Experience of working in collections management, or digital asset management, in an archive or heritage organization.
Experience of working with collections management databases, such as Axiell Collections, and digital asset management systems
Excellent skills in MS Excel, including managing large datasets
Excellent communication skills and experience of working with a variety of internal and external stakeholders
Analytical skills and scrupulous attention to detail
Ability to work independently with excellent time management
Desirable
• Knowledge of, and demonstrable interest in, the life and works of Charles Rennie Mackintosh and Margaret Macdonald
• Experience of working on a collections online project
• Experience of object handling and inventory
JOB PURPOSE
The National Trust for Scotland is passionate about Scotland’s heritage, we make a difference to what makes Scotland so special. Pitmedden Garden is a re-created Scottish Renaissance walled garden with vibrant floral designs which combine with parterres to create a masterpiece of intricate patterns and fragrant flowers. Sections of the garden have a modern design for a more sustainable garden, offering a biodiverse, species-rich design which represents modern garden design. The garden also contains orchards with more than 200 fruit trees.
To ensure that the garden, grounds, and related policies of gardens are managed and maintained as internationally recognised gardens of outstanding historical and horticultural importance, contributing to the property’s overall conservation and development, and its enjoyment by visitors and supporters.
The role of ‘Gardener’ as a key member of the Pitmedden team, will be heavily involved in the implementation of development plans for the gardens and wider designed landscape.
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
• A formal qualification at NVQ/ SVQ Level 2 in amenity horticulture supported by knowledge and a minimum of 4 years practical work experience in a heritage or amenity garden context.
• PA1 and PA6a spraying certificates, or willingness to be trained in the use of pesticides and to exercise that training.
• Current driving licence valid for driving in the UK.
• Formal machinery certifications, i.e., Ride on mowers, tractors, chainsaws etc.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Undertaking practical maintenance of the garden and estate e.g., managing trees and shrubs, herbaceous plants, and bulbs; turf care; pest/disease/weed control; staking, plant nutrition, composting and soil improvement to the required standards expected by the Trust and for the maximum safety of, and enjoyment by visitors including other professionals in the horticultural industry.
• Contributing to the management, conservation, and development of the garden and estate by plant propagation, cultivation, production of seed and the inputting of appropriate plant records on IRIS database and labelling were directed by the head gardener or first gardener.
• The ability to work individually or as part of a team across a wide range of activities across the garden & estate including large areas of Yew & Box hedge cutting, strimming & brush cutting, tractor/ATV driving, chipping & spraying.
• As requested, assisting with education/interpretation activities such as introductory talks and guided walks.
• Fostering positive relationships with visitors, local communities and other organisations and promote the work of the Trust when & were appropriate.
• On occasion, supervising and working with volunteers and/or staff members to ensure they deliver required outputs and the appropriate standard of work, and gain benefit/satisfaction from their activities.
• Undertaking such other reasonable duties as may from time to time be required to ensure the smooth running of the property as required by the Operations Manager / Property Management team.
• On occasion, contributing to the review and development of operational workplans for the gardens.
• Ensuring compliance with the Trust’s health, safety, and environment policies and procedures. This will include timely completion of HAVS, spraying records and attendance of annual health monitoring.
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Essential
• Practical experience in general amenity or heritage gardening ideally in a garden open to the public.
• Demonstrable skills in plant husbandry, particularly trees, shrubs, climbers, herbaceous plants, turf culture and pruning techniques.
• Sound demonstrable plant knowledge and identification skills.
• Sound knowledge of basic tool and machinery use and maintenance and a wiliness to expand this.
• Good practical knowledge of Health and Safety processes and procedures and the ability to work effectively within these processes.
• Excellent interpersonal and communication skills; confident in interacting and dealing with the garden & estate team and a wide range of people; and able to represent the Trust.
• Good organisational and time-management skills – including the ability to prioritise work where necessary and the ability to work using own initiative, in the absence of direct line management.
• A high eye for detail and finish, quality standard and best practice.
• Competent IT skills sufficient for maintaining plant records, use of the internet/intranet, assisting volunteers, on-line learning, management of online forms and a wiliness to use this.
• An understanding and commitment to the aims and objectives of the National Trust for Scotland.
• Living the values of the National Trust for Scotland and encourage colleagues to do the same.
o The ability and willingness to understand others’ perspectives and to consider the impact of your actions on them and to adapt your actions as necessary.
o The ability and willingness to learn and try new things, to be flexible and step outside of your comfort zone.
o An open and honest way of communicating, ready to ask others for their ideas and to be open to hear and consider different points of view.
o A pro-active approach to taking initiative and to driving forward ideas and projects designed to improve daily operations and deliver an exceptional visitor experience.
Desirable
• Experience of tree inspection processes and/ or arboricultural practices (Chainsaw use) or willingness to undertake training.
• Current First Aid certification (or willingness to train and use).
• Experience of working in a mixed team that includes short-term/seasonal staff and/or volunteers.
• An appreciation of Scottish garden history in a general context.
DIMENSIONS AND SCOPE OF JOB
People Management
• Not a line manager but will, on occasion, supervise volunteers and staff under instructions from Head gardener or First gardener.
• Will work closely with other property colleagues and will have some interaction with other technical/specialist advisory colleagues based in other locations and departments (e.g. other NTS gardens.)
• Will have regular (daily) interaction with members of the public and guests of all ages and abilities.
Finance Management
Not a budget-holder but will be expected to take into consideration efficient use of resources for impact on the garden budget.
Tools/equipment
• Will be a user of driven vehicles such as ride-on mowers and tractors.
• Will be a frequent user of powered tools such as chainsaws, mowers, strimmer’s, hedge-cutters, and, have a curiosity to further this.
• Will be a frequent user of hand-tools such as spades, forks, trowels, rakes, hoes, shears, and secateurs.
• Will be an occasional user of IT equipment & role specific systems such as IRIS BG database, online holiday booking forms, expenses etc.
PURPOSE OF THE ROLE:
With its medieval roots as a royal stronghold, through centuries of development from a renaissance palace to Edwardian party pad, combined with its outstanding collection and it’s setting within the wider estate, the significance of Fyvie is profound. We are looking for enthusiastic, motivated and talented customer focused individual to join our team and continue that story.
Our Visitor Services Assistants are passionate about delivering 5 star experiences to our guests and can maximise opportunities to generate positive reviews and income for our charity. We are looking for team workers who are also able to use their own initiative, are driven to make a difference and work across the property. Your role works across different parts of our busy visitor attraction including in our retail space, admissions desk, selling of memberships and delivery of historical tours of our castle.
It’s important that Visitor Service Assistants (VSAs) ensure the property, and its assets, are safe and secure.
As a front-line ambassador for the National Trust for Scotland, our team promote the ambition of the Trust to provide Nature, Beauty & Heritage for everyone.
KEY RESPONSIBILITIES:
To always provide a consistently high standard of visitor care when:
• Welcoming visitors and promoting the value of Trust membership
• Assisting visitors in selecting and purchasing the most appropriate ticket option
• Working in our retail spaces to sell NTS products and merchandise, including processing retail deliveries, ensuring that stock is displayed and that the stock is kept tidy
• Guiding visitors throughout the property and providing information on its history, its furnishings and inhabitants.
• Stewarding rooms during high season, providing information on the history of the historic interiors
• Handling cash accurately and processing sales
• To actively drive-up selling opportunities on membership through strong knowledge and excellent customer service.
• Be able to take responsibility for your own development and learning.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• To work across departments when necessary, supporting the wider team, as appropriate not limited to weddings, functions, events and assisting our food & beverage team
• To provide consistently excellent customer service when dealing with high volumes of customers and busy periods, including coach visits. Excellent front of house persona – warm, welcoming, patient and understanding.
• Adhering to the property’s quality standards including wearing of uniform.
• Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).
SCOPE OF JOB
People Management
• Will have regular (daily) interaction with members of the public of all ages and abilities
• Not a line manager but expected to help maintain a safe and welcoming environment for everyone.
• Working alongside and supporting our excellent volunteer team
Finance Management
• Share till reconciliation duties, as appointed by Visitor Services Supervisor.
• Cash handling and operating an EPOS till.
REQUIRED SKILLS, EXPERIENCE & KNOWLEDGE
Essential:
• Ability to work within a diverse team or independently, with minimal supervision to a high and safe standard.
• Ability to be flexible, to adapt working patterns and tasks to meet day-to-day property needs.
• Demonstrable time management skills and the ability to prioritise, including the ability to be proactive and to take the initiative.
• Demonstrable experience in sales or ticket/event/admissions with experience and confidence undertaking till-work and cash handling/reconciliation or a willingness to learn.
Desirable:
• Experience in EPOS style till operation.
• Excellent selling skills – adaptable to customer type and product.
• Previous front of house or guiding experience, especially in a historic building
• Foreign language skills
• Demonstrable experience in a customer-facing role, delivering impeccable customer care through excellent inter-personal skills, especially in a commercial setting
PURPOSE OF THE ROLE:
With its medieval roots as a royal stronghold, through centuries of development from a renaissance palace to Edwardian party pad, combined with its outstanding collection and it’s setting within the wider estate, the significance of Fyvie is profound. We are looking for enthusiastic, motivated and talented customer focused individual to join our team and continue that story.
Our Visitor Services Assistants are passionate about delivering 5 star experiences to our guests and can maximise opportunities to generate positive reviews and income for our charity. We are looking for team workers who are also able to use their own initiative, are driven to make a difference and work across the property. Your role works across different parts of our busy visitor attraction including in our retail space, admissions desk, selling of memberships and delivery of historical tours of our castle.
It’s important that Visitor Service Assistants (VSAs) ensure the property, and its assets, are safe and secure.
As a front-line ambassador for the National Trust for Scotland, our team promote the ambition of the Trust to provide Nature, Beauty & Heritage for everyone.
KEY RESPONSIBILITIES:
To always provide a consistently high standard of visitor care when:
• Welcoming visitors and promoting the value of Trust membership
• Assisting visitors in selecting and purchasing the most appropriate ticket option
• Working in our retail spaces to sell NTS products and merchandise, including processing retail deliveries, ensuring that stock is displayed and that the stock is kept tidy
• Guiding visitors throughout the property and providing information on its history, its furnishings and inhabitants.
• Stewarding rooms during high season, providing information on the history of the historic interiors
• Handling cash accurately and processing sales
• To actively drive-up selling opportunities on membership through strong knowledge and excellent customer service.
• Be able to take responsibility for your own development and learning.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• To work across departments when necessary, supporting the wider team, as appropriate not limited to weddings, functions, events and assisting our food & beverage team
• To provide consistently excellent customer service when dealing with high volumes of customers and busy periods, including coach visits. Excellent front of house persona – warm, welcoming, patient and understanding.
• Adhering to the property’s quality standards including wearing of uniform.
• Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).
SCOPE OF JOB
People Management
• Will have regular (daily) interaction with members of the public of all ages and abilities
• Not a line manager but expected to help maintain a safe and welcoming environment for everyone.
• Working alongside and supporting our excellent volunteer team
Finance Management
• Share till reconciliation duties, as appointed by Visitor Services Supervisor.
• Cash handling and operating an EPOS till.
REQUIRED SKILLS, EXPERIENCE & KNOWLEDGE
Essential:
• Ability to work within a diverse team or independently, with minimal supervision to a high and safe standard.
• Ability to be flexible, to adapt working patterns and tasks to meet day-to-day property needs.
• Demonstrable time management skills and the ability to prioritise, including the ability to be proactive and to take the initiative.
• Demonstrable experience in sales or ticket/event/admissions with experience and confidence undertaking till-work and cash handling/reconciliation or a willingness to learn.
Desirable:
• Experience in EPOS style till operation.
• Excellent selling skills – adaptable to customer type and product.
• Previous front of house or guiding experience, especially in a historic building
• Foreign language skills
• Demonstrable experience in a customer-facing role, delivering impeccable customer care through excellent inter-personal skills, especially in a commercial setting
The Dundreggan Rewilding Centre welcomes over 50,000 guests each year, including a mix of day visitors, corporate groups, education groups, special interest groups and overnight guests staying at the on-site accommodation. The role will be part of a small team responsible for delivering a programme of engaging paid visitor events and activities, as well as providing outstanding customer service via hospitality and retail support.
The overall purpose of the Visitor Experience & Operations Assistant role is to provide visitors with a high quality, memorable experience with the natural and cultural heritage of Dundreggan at its core.
Key Liaisons
The role will be managed by the Rewilding Centre Visitor Experience & Operations Supervisor and have strong relationships with other Rewilding Centre staff, particularly Visitor Engagement Coordinator, Operations Manager and hospitality team. They will work closely with the Trees for Life Marketing Officer to support retail operations. It will also be important to liaise with other Trees for Life charity staff, who can offer experience, knowledge and skills to provide visitors with more in-depth information about the charity, its fundraising and its wider conservation work.
Scope, Accountability and Resources
The scope of this role is to deliver products that generate income at the Rewilding Centre. The products are built around a natural environment that lends itself to outdoor activities and the facilities at the centre – forty bed accommodation, café, events and conference space. The majority of visitor experience delivery is practical, hands-on outdoors activity.
The role will be accountable for taking the products created for guests and assisting the Visitor Experience & Operations Supervisor in making many of them happen. The role will make preparations for all events and experiences, such as creating risk assessments, ordering supplies, and ensuring space is booked and set up for use, delivering the experiences to guests and contributing to post-event evaluation that ensures continuous improvement.
The Visitor Experience & Operations Assistant should focus on providing an experience that leaves a lasting impression on guests and leads to additional spending by the guest via accommodation, merchandise, charity donations and repeat business (i.e. upselling). The role will promote the Rewilding Centre business as a means to support the charitable work of Trees for Life.
Key responsibilities
Visitor Experience
● Delivering activities, events and programmes to our wide range of target audiences, from pre-event preparation to post-event assessment
● Leading outdoor tours and activities instruction, often working with school groups, university groups, families and tourist groups
● Serving as one of the on-site experts on nature and culture- based experiences, interpretation and information
● Providing feedback and ideas to support continuous improvement of all products, to ensure it is always current, appealing and distinctive in the market
● Using the ticketing/booking system and EPOS to facilitate guests bookings and sales
● Communicating with, and working alongside the Operations and Hospitality teams, to co-deliver guest experiences to the highest standard
● Providing customer service in person or via phone or email, to answer questions and provide assistance
● Following health and safety and safeguarding procedures, to ensure the safety of guests and staff at all times
● Support with creating and distributing promotional materials, such as event posters, leaflets etc. ensuring materials are kept up to date and visible to public
● This role may occasionally be required to act as Manager on Duty. Full training will be given.
● Retail duties, including:
o Assisting customers with questions, finding sizes, colours and options
o Maintaining inventory by taking stock counts and replenishing stock
o Keeping record of invoices and orders
o Helping with receipt of deliveries, pricing and display of merchandise
● Performing any other duties as required by the Visitor Experience & Operations Supervisor, or Operations Manager, in line with the level of responsibility for this post, including:
o Covering light duties, such as tills or washing up, during busy periods in the café
o Assisting with set-up and tear down of events space
o Contributing to light cleaning and upkeep of the Centre, ensuring it is presented at highest standard to all guests
● Any other duties in line with role and level of responsibility for this post.
Person Specification
The successful candidate for this role will have:
● Excellent customer service and customer relationship building skills.
● The ability to work as part of a team, as well as independently.
● Flexibility to adhere to working patterns as needed.
Skills
● Excellent communication skills – public speaking and instructing – with people of all ages and backgrounds, to provide immersive and informative experiences for guests
● Organised, detail-oriented, good listener
● Enthusiastic with an eagerness to learn new skills and information
● Able to work well in a fast-paced environment, and adapt to the needs of the customers
● Comfortable leading groups in the outdoors, in what can be remote and exposed rural environments
Knowledge & Experience
Essential
● Experience in a tourism, hospitality or events management, particularly in heritage or outdoor/environmental setting
● Knowledge of local or regional natural or cultural heritage, ecology and/or rewilding
● Support for promotion of Gaelic language and culture
● Proficiency in Google and Microsoft applications, basic IT skills
● Outdoor first aid training certification
Desirable
● Gaelic speaker
● Summer Mountain Leader or Hill and Moorland Leader qualifications
● Sales or sales support experience
● Familiarity or skills with booking engines and EPOS software and systems.
● Experience creating or adhering to risk assessments
● Degree in relevant environmental subject or discipline, or equivalent experience
Personal Attributes
● Must be committed to the ethos and values of Trees for Life
● Proactive approach to getting work done and taking initiative to pitch in where needed
● Reliable
● Positive attitude
● Commitment to continuous personal and professional development
Working conditions/ Special demands
● The role will require rota working along with weekends and bank holidays.
● Due to the location of the Centre, a full and valid driving licence is essential. Support in finding accommodation can be provided.
● This role will be subject to a PVG Disclosure Check due to working activities including, but not limited to, supervising and working with children and vulnerable adults. Criminal record checks will be completed in line with our Safeguarding, Equality and Ex offenders Policy.
OI PEASANTS. YES, YOU.
THE DUNGEON IS RECRUITING…
Fancy a starring role as a Guest Experience Team Leader here at Edinburgh Dungeon, orchestrating outrageous behaviour, questionable decisions and a truly inhospitable atmosphere? Excellent. You sound unwell enough already.
This is a hands-on, fast paced role where you will lead the daily operation of the Dungeon and act as Duty Manager, the onsite decision maker balancing guest satisfaction, safety and smooth operations. From opening the doors in the morning to seeing off the last guests at night, you will be visible, present and confidently in control.
What you will be doing
Leading the day-to-day operation of the Dungeon, keeping guest experience at the centre of every decision.
Running morning briefings and setting the tone, priorities and energy for the day ahead.
Acting as Duty Manager, taking charge during operational incidents and being the daily point of contact for first aid.
Maintaining a strong floor presence, identifying and resolving issues quickly before they impact guests.
Delivering outstanding guest service and interaction, striving to exceed key performance targets.
Handling guest complaints with empathy, clarity and a solution focused approach.
Ensuring safe working practices for yourself and the wider team, following all departmental safety protocols.
Coaching the team in effective sales techniques to drive revenue and meet financial targets.
Leading from the front, operating tills, greeting guests, managing queues, upselling, crowd control and coordinating large groups.
This is a full-time permanent role. Working any 5 days from 7 this will also include working a regular fair share of weekends, bank holidays and evenings as required.
KEY PURPOSE
To ensure that the garden and related policies of Crarae Garden are managed and maintained as a nationally recognized gardens of historical and horticultural importance, contributing to the property’s’ overall conservation and development, and its enjoyment by visitors and supporters.
The role of ‘Gardener’ as a key member of the Crarae Gardening Team will be heavily involved in the care and maintenance of the gardens and wider designed landscapes.
CONTEXT
Crarae is one of the finest examples of an exotic Himalayan style woodland garden. Set beside the banks of Loch Fyne, this unique 40 hectare garden is planted around the glen of the steep sided Crarae burn. The garden was started by Grace, Lady Campbell in 1912 and includes a National Collection of southern beech as well as excellent examples of rhododendron, maples, mountain ash and eucalyptus.
Under the direction of the Head Gardener, with supervision from the Assistant Head Gardener, and as part of the property team, you will assist with the conservation, maintenance and development of the garden and designed landscape to ensure that Crarae Garden is presented to the highest standards to its visitors and guests.
As such, we are looking for a knowledgeable and passionate horticulturist to work with our enthusiastic team of staff and volunteers and to assist with the continued development of a wide range of horticultural aspects of the garden as well as increasing the overall importance of Crarae Garden as a visitor attraction.
KEY RESPONSIBILITIES
The Key Purposes of the job will be met by:
1. Undertaking practical maintenance of the garden (e.g. managing trees and shrubs, herbaceous plants, and bulbs; turf care; pest/disease/weed control; staking, plant propagation, plant nutrition, composting and soil improvement to the required standards expected by the Trust and for the maximum safety of, and enjoyment by visitors including other professionals in the horticultural industry;
2. Demonstrating: self-motivation, organisation, planning, prioritisation, good time management and attention to detail;
3. On occasion, supervising and working with volunteers and/or staff members to ensure they deliver required outputs at the appropriate standard, and gain benefit/satisfaction from their activities;
4. Undertaking other reasonable duties as may, from time to time, be required to ensure the smooth running of the property;
5. Ensuring compliance with the Trust’s health, safety, and environment policies and procedures.
6. Fostering positive relationships with local communities and organisations and promote the work of the Trust.
SCOPE OF JOB
People Management
Not a line manager but will, on occasion, supervise volunteers and staff under instructions from the Property Management Team.
Will work closely with other property colleagues, and will have some interaction with other technical/specialist advisory colleagues based in other locations and departments (e.g. other NTS gardens in South and West)
Will have regular (daily) interaction with members of the public and guests of all ages and abilities.
Finance Management
Not a budget-holder.
Tools/equipment
Will be a user of driven vehicles such as ride-on mowers and tractors;
Will be a frequent user of powered tools such as blowers, mowers, strimmers, hedge-cutters;
Will be a frequent user of hand-tools such as spades, forks, trowels, rakes, hoes, shears, and secateurs.
REQUIRED SKILLS, EXPERIENCE & KNOWLEDGE
The above outlines the key skills the post-holder will need to possess and exercise. In addition, either knowledge of or experience in the following is required:
Essential
Practical experience in general amenity gardening ideally in a garden open to the public.
Demonstrable skills in plant husbandry, particularly trees, shrubs, herbaceous plants, turf culture and pruning.
Sound demonstrable plant knowledge and identification skills.
Sound knowledge of basic tool and machinery use and maintenance
Some practical knowledge of Health and Safety processes and procedures and the ability to work effectively within these processes.
Excellent interpersonal and communication skills; confident in interacting and dealing with a wide range of people; and able to represent the Trust.
Good organisational and time-management skills – including the ability to prioritise work where necessary and the ability to work using own initiative, in the absence of direct line management.
Eye for detail and finish, quality standard and best practice.
Current driving licence valid for driving in the UK.
Desirable
Competent IT skills sufficient for maintaining plant records, use of the internet/intranet, assisting volunteers, on-line learning etc.
Skills in arboricultural techniques, basic chain-saw certificates – CS30 & CS31, or willingness to be trained in the basic use of chainsaws and to exercise that training.
Experience of working in a mixed team that includes short-term/seasonal staff and/or volunteers.
PA1 and PA6 spraying certificates, or willingness to be trained in the use of pesticides and to exercise that training.
POST 1 – 21 hours, permanent
The Royal Botanic Garden Edinburgh (RBGE) is one of the world’s top four botanic gardens based on quality, breadth and depth of our science, plant collections, public engagement and education and we have an exciting opportunity for a Visitor Welcome Team member to join our team.
The primary focus of this role is to ensure that visitors receive a first-class welcome and have all the information they need to create a memorable visit. You will also have the responsibility of promoting and selling garden maps, guidebooks and daily garden walks and encouraging donations. The team remit also includes working with the events and exhibitions team to provide access and information to various public exhibitions and events. You will also be responsible for ensuring the protection of the Living Collection, opening, closing and security of various garden buildings. You will be expected to carry out all duties in line with RBGE procedures and policies.
Applicants should have previous experience working in a visitor or customer service environment. You will be proactive and take responsibility for your own workload, prioritising to meet conflicting demands of a busy attraction, have a can-do attitude, have excellent interpersonal skills, and have the ability to communicate with people at all levels. You will need to be flexible and adaptable to meet the needs of an ever-changing environment.
Role closes at 12pm midday.
For more information and to apply, please visit our website. Please ensure you specify in your application which role you are applying for.