Visitor Services

Tourism: Duty Supervisor – Glenturret Visitor Centre
Hours: Full time – 40 hours per week, 5 days out of 7 (including weekends)

The Glenturret Distillery, Scotland’s Oldest Working Distillery, owned in partnership with Lalique, one of the world’s truly great luxury brands and based in an incredibly beautiful location. We will never forget our heritage, values and artisanal methods, yet we look to the future through innovation, and industry-leading practices in an inclusive, progressive, and highly spirited working environment.

This is a unique luxury Scottish brand. The hospitality and tourism business comprises an award-winning visitor attraction, luxury retail, the Two MICHELIN Star Lalique Restaurant and Aberturret Estate House. We are a forward-thinking, fast-growing business with ambitious expansion and global business growth plans.

The role of Duty Supervisor is responsible for supporting the VA Supervisor in the daily management and organization of the Visitor Attraction team (tour guides, shop assistants, dram bar, e-commerce) to ensure operational activity is delivered in line with Glenturret’s best practices and aligned with the company culture, ethos and values. This includes compiling daily running sheets, allocating staff to various areas, dealing with guest enquires and overseeing e-commerce orders and daily cash handling and cash-up procedures.

In this role you will lead by example by actively delivering all experiences within the business, from hosting guided tours to operating the till in the Lalique Boutique/ Shop to serving in the “Dram bar”, growing and nurturing a culture of proactiveness and responsibility throughout the team to deliver world-class customer service.

Additionally, the role involves stock control and inventory management for the following categories:
Whisky
Retail
Lalique Boutique
Dram Bar

Building strong rapport with visitors is key, ensuring they leave with complete satisfaction.

About you:
This role is suitable for someone who is energetic, enthusiastic, passionate about whisky, has previous customer service experience at a supervisory level in either a busy visitor attraction or luxury retail setting, possessing strong interpersonal skills, and who can foster a memorable visitor experience while optimizing operational efficiency.

Strong organisational and prioritisation skills as well as previous experience in till systems, cash-handling and cash-up procedures is essential. As is the ability to work flexibly across a broad range of duties, in a fast-paced environment and often under pressure. As you will be part of the site duty management team, prior experience in fire and safety/ evacuation procedures is preferred.

Barista/ bar experience is beneficial.

Knowledge, Skills and Core Competencies:
• Tour Experience: Proven experience in delivering high quality tours and whisky experiences
• Whisky Expertise: Extensive knowledge of whisky production and varieties
• Customer Service: Proven ability to deliver high-quality service and engage with customers
• Sales Acumen: Ability to convert experiences into sales in the Distillery shop/ Boutique/ Dram Bar
• Leadership: Strong organizational and leadership skills, with a focus on team dynamics and training
• Adaptability: Comfortable managing a variety of tasks under pressure while maintaining attention to detail.
What is on offer for you:
• Fantastic career and development prospect
• 37 days holiday per year (Pro rata)
• Double matched workplace pension
• Death in service assurance
• Generous on-site discounts within The Glenturret gift shop, The Lalique Boutique and The Lalique Restaurant
• Free onsite parking
• Cycle to work scheme
• Discount on gym membership
• Access to the Glenturret Branded Portal offering external discounts in numerous retailers, travel, entertainment, fashion, health and beauty, food, and drink
• Access to an employee assistance programme
• Use of the Association of Scottish Visitor Attraction membership cards (ASVA)

We are working hard to understand our organisation better and to foster a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge and expertise. By having greater diversity, we believe that we will be a stronger and better organisation and ultimately will be able to inspire more futures. We therefore welcome applications from those who bring difference.

To apply for this opportunity please email a current CV along with a covering letter to recruitment@theglenturret.com.

IMPORTANT: Before applying for this role, please make sure you have a valid right to work in the UK.

Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received, so our recommendation is that you apply early to ensure you do not miss out!

A full job description is available on request.

JOB PURPOSE
To assist and support the property and gardens team in the conservation, care, and presentation of the property’s market garden, designed landscape and estate, ensuring that all areas are maintained to the highest standards and to the enjoyment of all visitors and supporters, whether through delegation to other staff/volunteers, or personal work. The market garden is managed, maintained, and developed to provide produce to sell on site, and for use in the café, contributing to the property’s overall conservation and development, and its enjoyment by visitors and supporters. Newhailes is an 84-acre designed landscape and pleasure grounds consisting of woodland, water gardens, follies, farmland, children’s playpark, and a market garden.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Assisting with horticultural duties to deliver the optimum aesthetic standards expected with the safety and enjoyment of all who use the site paramount. Activities include:
 Grass Cutting, strimming, hedge-cutting and the raking up or collection afterwards.
 Cutting of lawn edges.
 Hand weeding of borders.
 Pruning wall plants, those in borders and elsewhere.
 Planting out (under direction of Head Gardener).
 Application of mulches.
 Seed sowing and propagation.

Assisting with general property maintenance. Activities include:
 Litter picking.
 Maintaining paths.
 Use of bonfire to dispose of unhealthy plant material.

Assisting as required with the general enjoyment of the gardens and wider estate by:
 Responding to general visitor enquiries.
 Answering basic horticultural enquiries from visitors.
 Assisting at events held at the property and within the cluster.

Ensuring compliance with The Trust’s Health, Safety and Environmental policies and procedures to ensure safety of staff, volunteers and visitors and where practicable, sustainable horticulture.
Working with volunteers to ensure they deliver required outcomes to the appropriate standard, and ensure they benefit from their volunteering.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications
Essential
 Full Driving Licence, valid for driving within the UK.
 No formal educational qualifications required, but HNC or RHS Level 1 or equivalent would be desirable.

Desirable
 PA1 & PA6 for working with pesticides.

Experience
Essential
 Previous experience in general amenity horticulture or groundskeeping.
 Experienced user of a wide range of hand tools and basic machinery.
 Confidence and competence to politely engage with visitors, staff and contractors, to represent the National Trust for Scotland when speaking with visitors.
 Some practical knowledge of Health and Safety processes and the ability to work effectively within them.
 Good personal organisational and time management skills- including the ability to prioritise work where necessary.
 Capable and comfortable with unsupervised lone working and equally able to work as part of a team.

Desirable
 A genuine love for gardening and garden maintenance.
 Experience of working in a garden open to the public.
 Competence and confidence in use of ride on mowers.

DIMENSIONS AND SCOPE OF JOB

People Management
 No line managerial responsibilities however will on occasion, supervise volunteers under instructions from Head Gardener.
 Will work closely with neighbouring property colleagues, will have occasional contact with advisory colleagues and specialist contractors.
 Will have regular interactions with visitors with a wide range of ages and abilities. This will include families and professionals who walk dogs.

Finance Management
 Not a budget holder.

Tools / equipment
 Frequent use of ride on grass cutting machinery expected, use of strimmer, hedge cutter, pedestrian mower, leaf blower or similar powered tools.
 Frequent use of hand tools such as forks, spades, rakes, loppers and secateurs.

The Purpose, Context, Key Responsibilities, and Person Specification reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

In this role you will work as part of a dynamic and enterprising Commercial team with a remit to expand our public offer and maximise income generation to support the world-renowned Dovecot Tapestry Studio. You will be expected to gain knowledge about Dovecot and share this confidently, acting as an enthusiasitc and positive ambassador for Dovecot.

The role also supports the Commercial Manager with promotion of visitor tickets sales for exhibitions and events and retail sales using our Electronic Point of Sale (EPOS) system, visual display merchandising and operations of our online shop. You will act as the welcoming first point of contact for visitors and ensure commercial targets are met through excellent customer service, communication and marketing initiatives.

You will also support the Marketing & Communications Manager in the delivery of marketing objectives including activities across social media, newsletters, customer feedback, website and on-site marketing.

JOB PURPOSE
This is an exciting and dynamic leadership role that offers the opportunity to shape the future of some of Scotland’s most treasured landscapes and heritage sites. As Head Ranger, you will be at the heart of conserving and enhancing six breathtaking locations, ensuring they remain accessible, engaging, and inspiring for visitors now and in the future.
Your work will blend conservation with creativity—enhancing biodiversity, managing woodland, welcoming thousands of visitors, and fostering a deep connection between people and place. You will champion nature, culture, and community engagement at the region’s most heavily visited sites.
Beyond stewardship, you will bring energy and vision to visitor experiences, developing innovative ways to inspire and grow audiences while safeguarding Scotland’s natural heritage. You’ll also manage visitor operations, including visitor facilities, events, and key partnerships, ensuring these sites thrive sustainably. This is more than a management role—it’s an opportunity to leave a lasting legacy for Scotland’s landscapes, wildlife, and communities.
If you are a bold leader with a passion for conservation, people, and place, this role offers the perfect platform to make a real difference.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Audience Engagement
 Develop and implement strategies to enhance public engagement and access to the natural heritage across the sites.
 Increase audience reach through events, interpretation, and community engagement initiatives.

Nature Conservation
 Provide technical leadership on all aspects of nature conservation across the six sites.
 Lead the development and implementation of appropriate management frameworks – for example the woodland management plans.
 Use expertise and experience to influence and develop internal and external policy statements and positions and implement initiatives to protect wildlife.
 Survey wildlife and habitats and feed this knowledge into management decisions, marketing of natural heritage, and further development of our voice.
 Organising and implementing all ecological monitoring across six sites. All work feeding into national and international monitoring schemes.
 Maintain and manage habitats and wildlife with the aim of protecting species and increasing biodiversity.
 Contribute to the planning and lead the delivery of practical conservation to deliver the outputs agreed in the annual budget process.
 Provide information to visitors to encourage more visitors and help people get more out of their engagement with natural heritage and give more back to it including “upselling” membership and events using face to face and by other means of interaction such as social media.
 Maintain countryside estate infrastructure at small, day to day scale (e.g. paths, gates, signs, vegetation management) to achieve ecological, visitor services and safety outcomes.
 Support Operations Manager and Regional Director by representing the Trust at external meetings as appropriate for example, Woodland management meetings, national media and local committees.

Visitor Safety & Site Maintenance
 Ensure visitor safety across all sites through risk assessments, proactive maintenance, and emergency response planning.
 Oversee the upkeep of paths, signage, gardens, and visitor facilities, ensuring high-quality visitor experiences.
 There are some structures which will require maintained in partnership with the buildings team – for example the Atholl Fountain in Dunkeld, the Killiecrankie Visitor Centre and bridges across all sites.

Stakeholder Engagement & Partnerships
 Build and maintain relationships with local communities, partners, and key stakeholders, including Scottish Forestry, local authorities, and conservation organisations.
 Represent the National Trust for Scotland at meetings and events, advocating for the sites’ strategic objectives.

Financial, Commercial & Operational Management
 Manage budgets and resources effectively, ensuring cost-effective site management and maintenance.
 Identify opportunities for funding and grant applications to support conservation and visitor engagement initiatives.
 Work with the Branklyn VSM and VSS Functions to ensure the wedding programme at The Hermitage runs smoothly.

Living the Trust’s Values
Demonstrate and promote the National Trust for Scotland’s core values in all aspects of work:
 Brave – Be willing to take innovative and bold approaches to conservation and engagement.
 Caring – Show dedication to the protection of Scotland’s natural and cultural heritage and to the communities engaging with it.
 Curious – Seek new opportunities to enhance visitor experiences and learn about emerging conservation practices.
 Inclusive – Foster an open and welcoming environment for all visitors, stakeholders, and team members.
 Vibrant – Bring energy and enthusiasm to the role, ensuring that the sites remain dynamic and inspiring places to visit.
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Essential
 Demonstrable experience in land, garden, or site management, preferably within the conservation, forestry, or heritage sectors.
 Strong understanding of woodland and natural heritage management, including Scottish Forestry Long Term Forest Plans.
 Experience in public engagement, community outreach, or environmental education.
 Knowledge of biodiversity conservation, habitat restoration, and invasive species control.
 Proven ability to manage visitor safety, risk assessments, and site maintenance in outdoor environments.
 Experience in herbivore management, including working with relevant regulations and best practices.
 Strong stakeholder engagement skills, with experience collaborating with partners, local communities, and conservation organisations.
 Budget and project management experience, with the ability to deliver objectives within financial constraints.
 Excellent communication and leadership skills, capable of managing staff, volunteers, and contractors.

Desirable
 Relevant degree or qualification in forestry, ecology, environmental management, countryside management, horticulture, or a related field.
 Professional tree inspection certification.
 Understanding of the National Trust for Scotland’s mission, policies, and conservation priorities.
 First aid qualification or experience in outdoor health and safety.
 Knowledge of grant applications and external funding opportunities for conservation projects.
 Experience with GIS mapping or other digital tools for land management.
 Experience in working with commercial leaseholders to enhance site sustainability and visitor experiences.

The Role

Are you passionate about lichens and committed to developing your identification and ecological skills in relation to lichenology as part of a paid traineeship?

The National Trust for Scotland (NTS) and Royal Botanic Garden Edinburgh are working together to support the growth of a trainee lichenologist over a two year period. You are invited to work on some of the finest lichen habitats in Scotland from the uplands of Ben Lawers and Glencoe to the atlantic woodland of Balmacara and the remote islands of St Kilda and Fair Isle. You will engage with national experts to support your learning journey. You will have access to training and world class facilities from the Royal Botanic Garden Edinburgh plus personal equipment and travel expenses will be provided.

About us

The National Trust for Scotland is the largest conservation charity in Scotland, managing 76,000ha of Scotland’s finest habitats with the support of over 340,000 members. We also support and encourage access to our outdoor places and provide educational and recreational opportunities for our visitors.

The Royal Botanic Garden Edinburgh is a global centre for biodiversity science and education. We collaborate to advance our goals in plant and fungal research, conservation, education and public engagement – locally, nationally and globally.

What you will do

• Engage with mentors to ensure an effective learning journey.
• Contribute to the development of your personal work programme.
• Engage with the wider network of lichenologists in Scotland.
• Undertake lichenology field work, often at remote sites and occasionally in a lone working situation, including mountains and islands.
• Undertake desk based, library and herbarium research on Scottish lichens.
• Write technical internal reports in relation to lichen survey and conservation and if applicable publish your findings.
• Provide limited technical advice on lichen conservation to NTS staff, as your capability builds.
• Contribute to media work on lichen conservation and the wider work of NTS and RBGE.
• Contribute to the development of risk assessments and safe working on site.
• Support the Trust’s National Nature Team and RBGE’s Conservation Science team with other tasks as relevant.

Your qualifications, experience, knowledge and skills

Applications to the role will include consideration of the below criteria and others as outlined in the Job Description:

Essential

• Prior interest in lichenology.
• Experience of writing basic scientific reports.
• Experience of developing and deploying a personal work or study programme.
• Experience of working with and learning from experts in a scientific setting.
• Experience of research in a related field of taxonomy or ecology, either formally or informally.
• A driving licence for driving within the UK.
• Ability to travel throughout Scotland regularly, including to and within rugged and remote locations.
• Ability to work safely in remote and rugged locations.
• Communication aptitude in a scientific setting, eg study or field work.

Desirable
• Moderate to well-developed expertise in relation to Lichenology.
• A relevant degree or similar qualification.
• Experience of a relevant applied aspect of nature conservation.
• Experience of developing a personal training programme.
• Experience of submitting travel expenses.
• Experience of equipment use relevant to the role, e.g. microscope, GPS or sampling equipment.
• Media experience.