Visitor Services

Brand Home Guide

Glen Ord Visitor Centre

Full-time

6 months Fixed Term Contract

Salary: 26,678.31/annum (plus bonus, product allowance, private pension, sharepurchase scheme and many more)

We have an outstanding opportunity to join our dedicated team at our Glen Ord Visitor Center as a Brand Home Guide. Glen Ord is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe.  We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.    

This role will require weekend and evening work.

About The Team

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process.   

You will be responsible for:

Being an integral part of the visitor centre team, as a Brand Home Guide, you’ll be required to deliver high standards of customer service and an outstanding and memorable visitor experience.

Our tours are the opportunity for the public to learn who we are and what we do, you’ll be guiding them around our beautiful distillery representing the brand and Diageo using the full training provided.  

You will assist with ticket sales and promoting our brand throughout the full experience, from warmly greeting our guests to providing advice and information on the offerings of our outstanding visitor experience. 

There will be shop duties and upselling products will be required alongside the merchandising of our other products in the retail area.  

You’ll help with the planning and implementation of special events throughout the year.  

To be successful in this role:

We’re looking for people with character: driven, resilient and open-minded.  Are you passionate about customer service and a team player? We certainly hope so!  

  We’re looking for someone who values the importance of working in a team and being able to build strong working relationships with customers as well.  Ideally you will have insight into the drinks industry or worked within a hospitality environment.

Working with Us

Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

Product allowance

Contributory pension scheme

Competitive annual bonus (dependent on performance)

Generous holiday allowance

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Feel inspired? Create a future worth celebrating with us!

Thank you for your interest in the post of Visitor Experience Supervisor with Historic Environment Scotland that will be based in our North & East Perthshire Hub (centred around Perth, with sites across the Tay Valley and Strathmore). This is a permanent position.

The Visitor Experience Supervisor role is a new role, supporting the development and delivery of exceptional visitor experiences across 4 historic sites in Perthshire.

The Supervisor role in the North & East Perthshire Hub sits within the Central Mid District and currently spans four sites, offering a varied and engaging remit. These include Stanley Mills, with its expanding volunteer and community programme; Elcho and Huntingtower Castles, which present rich and compelling Scottish history; and Meigle Museum, a smaller site that houses an exceptional collection of Pictish stones. The role involves regular travel to and working across sites within the North & East Perthshire Hub. As new visitor opportunities are developed, there may also be occasions to support openings at Balvaird Castle, Gateside (KY14 7SR), and Dunkeld Cathedral (PH8 0AW).

Inverewe is a garden of international importance. Created by Osgood Mackenzie in the late 19th century, and in NTS ownership since 1952, exotic plants flourish in a challenging northern landscape of spectacular mountain and coast. Within its essential wooded shelterbelt, Inverewe’s planting has always been developed to ‘push the boundaries’.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Undertake practical maintenance (e.g. managing trees and shrubs, herbaceous plants, and bulbs; clearing invasive species; weed control; composting and soil improvement; hard-landscaping; path care), with particular responsibility for a designated area within the woodland garden.

Knowledge of composting systems with an interest and ability to work alongside the team to help maintain our composting systems and soil health

Undertake such other reasonable duties as may, from time to time, be required to ensure the smooth running of the property as required by the Head Gardener.

Contribute as required to the wider garden, to the standards expected by the Trust and for the maximum safety of, and enjoyment by, visitors.

Contribute to the management, conservation and development of the garden by assisting with plant propagation and other nursery work, and the maintenance of plant records and labelling.

Assist with education/interpretation activities such as introductory talks and guided walks.

Foster positive relationships with local communities, promoting the work of the Trust, and actively seeking opportunities to increase Trust membership.

On occasion, contribute to the review and development of property action plans and operational workplans for the garden.

On occasion, supervise and work with volunteers, student placements and/or apprentices to ensure they deliver required outputs at the appropriate standard, and gain benefit/satisfaction from their activities.

Ensure compliance with the Trust’s health, safety, and environment policies and procedures.

Demonstrate self-motivation, strong organisational skills, including time management and the ability to plan and prioritise.

About Us

Scottish Canals are the custodians of the nation’s canal network and surrounding estates. Our vision is to invest in the canal network to generate lasting benefit for people and communities; celebrating their industrial heritage, ensuring they offer quality green and blue spaces for people and communities and contribute to Scotland’s resilience in tackling climate change.

Our success is rooted in valuing the contributions of our entire team – we care, we create, and we collaborate to continue to deliver a whole range of activities and services, from boating, and mooring, paddling, walking and wheeling, to living and playing and improving what the canals have to offer to our visitors and communities. We also work collaboratively with our partners and stakeholders to contribute to a wealthier, fairer, greener and more resilient Scotland.

As an employer we offer a truly unique opportunity to be part of our team, help us realise our vision and contribute to safeguarding our heritage and ensuring our canals flourish now and in the future.

About the Role

We currently have an exciting opportunity for a Moorings Officer to join our Moorings team in Glasgow/Falkirk.

Scottish Canals is responsible for over 550 leisure, commercial and residential moorings across 4 canals.

You will will play a critical role in the day-to-day operation of our moorings portfolio which generates approximately £1 million annual income.

The Moorings Officer will deliver a high standard of customer service while working with colleagues across the business to deliver KPIs and support the growth of the moorings portfolio and commercial operations.

You will lead on customer engagement and contract management, overseeing mooring allocations and waiting lists to maximise income in line with business objectives. The role also supports the Moorings Manager with developing commercial moorings and agreements, and takes the lead in addressing non‑compliance, including evasion and craft removal.

You will provide a regular on‑the-ground presence across the canal network, carrying out inspections, liaising with residents, and working with colleagues to identify and resolve customer issues.

Regular visits to the Caledonian and Crinan Canals will also be required.

Access to an appropriate vehicle is essential.

The role is offered on a Permanent basis, working Monday – Friday, 35 hours per week.

Primary responsibilities of the role:

Drive, manage and grow mooring sales to maximise income and ensure efficiency and best use of the water space.
Management and development of mooring allocations, process and waiting lists ensuring accuracy, transparency and impartiality.
Maintain and grow external stakeholder engagement, in particular commercial and charitable partners.
Assist with moorings developments and associated services and agreements.
Undertake site visits and site audits, ensuring compliance and adherence to general moorings conditions. Report and escalate health & Safety concerns and maintenance requirements.
Minimise debt across the portfolio through robust leasing criteria, regular finance liaison and early customer intervention.
Resolution of frontline customer issues and complaints and support with escalation of complaints.
Responsible for the timely delivery of the legal evasion process and removal of uncompliant craft.
Responsible for tracking and maintaining KPI’s, in line with business objectives.
Create and maintain customer records in line with GDPR.
About the Reward

This role offers a progressive starting salary of £32,367 – £35,218 (Band C).

Scottish Canals offer a generous annual leave entitlement of 32 days, plus 6 public holidays, along with enhanced sick pay, discounted shopping vouchers, health cash plan and a contributory pension scheme with up to 10% employer contribution.

About You

Skills, experience & qualities required:

Ability to undertake difficult conversations, influence, negotiate and gain co-operation and find resolution with customers and colleagues.
Efficiency, working to schedules and deadlines, with good organisation skills.
Self-starter who has a proactive approach and an eagerness to learn and develop.
Ability to prioritise own workload to achieve business-led deadlines.
Ability to work on own initiative using judgements regarding confidential issues and release of information to internal and external requests for information.
Excellent communication, writing and presentation skills, with strong attention to accuracy and detail.
Collaborative and effective team player who can work with colleagues at all levels of the business.
Proficiency in the use of personal computer and business applications with working knowledge of Excel, Word and Outlook.
Awareness of Health & Safety and Quality Standards.
Comfortable in a marine/canal environment, and happy working outdoors in all weather conditions.

Scottish Canals reserve the right to close this vacancy before the closing date if a sufficient number of applications are received.

Permanent and Full Time
Salary £32,171 – £35,093 per annum
Plus generous benefits package
Hybrid / flexible working

About the role

We’re looking for a Collections Registrar (Loans) to play a key role in sharing Scotland’s national collection with audiences across the country and around the world.

This is a great opportunity for an experienced Registrar, or an Assistant Registrar ready to take the next step, to develop their expertise in a collaborative and supportive team. You’ll work closely with colleagues across the organisation and with external partners, balancing precision and planning with problem-solving and adaptability.

As part of our Collections Management team, you’ll manage a varied and rewarding programme of outgoing short and long-term loans. These will be to high-profile international exhibitions to partnerships closer to home. Your work will help bring extraordinary artworks to new audiences, ensuring they are transported, displayed, and cared for to the highest standards.

We’re looking for someone who combines strong organisational skills with sound judgement, clear communication, and a proactive approach. If you’re confident managing complex processes, building relationships, and safeguarding artworks, we’d love to hear from you.

The difference you’ll make

You will be part of a small team working closely with the Lead Registrar: Loans, Touring & Partnership, and the Assistant Loans Registrar. Your duties will include but not be limited to:

– Managing short-term and long-term loans from our collections, including negotiating and processing of contracts. You will also liaise with borrowers and external suppliers on insurance, display, transport, shipping, and schedule arrangements, ensuring agreed conditions are met.

– Managing risks to artworks (such as security, environmental, handling and movement) according to best practice and developing creative solutions as required.

– Obtaining, evaluating, and monitoring costs relating to loan projects.

– Liaising with colleagues across the organisation including Collections, Conservation, Art Movement and Security on all aspects of object movement.

– Using our collections management system (Axiell Collections) for preparation of key lists, documents, and reports.

– Ensuring prompt and accurate creation and maintenance of files and records (electronic and hard copy).

– Occasionally acting as courier for the organisation and assisting in the delivery of courier training to colleagues.