Visitor Experience Assistant – Various Part Time | 17.5 hours
Full time Salary: £26,881 (pro rata) (£14.71 per hour)
Pro Rata Salary: £13,440.50 (£14.71 per hour)
Hours: 17.5 hours per week | Five days across seven
Location: Edinburgh (Chambers Street) | Fully onsite
National Museums Scotland is one of the leading museum groups in Europe with one of the largest and most diverse collections in the world.
As an organisation our values are Creative, Inclusive, Collaborative and Forward- thinking. We are looking for enthusiastic, passionate, honest, service-driven individuals to join our Visitor Experience team.
We are looking for enthusiastic, passionate, honest, service-driven individuals to join our Visitor Experience team.
Benefits of joining us as our Visitor Experience Assistant will include:
• Annually alongside your salary of £25,972, National Museums Scotland contributes 28.97% of this towards you being a member of the Civil Service Pension Scheme
• A generous annual leave of 28.5 days – rising to 33.5 after 5 years, plus an additional 8 paid days public holidays. For part time staff annual leave and public holidays will be pro-rated to reflect your normal working hours.
• Free access to national (and international) museums and exhibitions
• A range of wellbeing benefits including Employee Assistance Programme 24/7
• Access to all the above and more from day one of employment.
About the Visitor Experience Assistant role:
You are the first person our visitors will see, and we want to make the right impression. Make no mistake, this is a customer service driven role. You will be working front of house, meeting and greeting visitors and helping them have a great experience. From promoting our public programmes and events to providing information and knowledge on our various collections and stories, every day is a new opportunity for us to lead the way in exceptional customer service!
As a Visitor Experience Assistant at National Museums Scotland you will:
• Be proactive, approachable and visitor focussed in being ready to offer assistance, directions and exceptional customer service to our visitors
• Promote and support a broad range of public programmes, exhibitions and events
• Develop and maintain an appropriate level of knowledge of the Museum’s collections, displays, objects and stories, and activities.
Skills and experience we’re looking for in our Visitor Experience Assistant:
• Ability to demonstrate an exceptional standard of customer service
• Effective communication skills
• Ability to demonstrate a keen and genuine interest in working with the public
• Experience of working in a customer facing role
Please be sure to view relevant attachments for this role (available on our Careers Portal: careers.nms.ac.uk) for full details of the position.
The closing date for this role is Thursday 12 March 2026 at 23:59.
The Selection Event is likely to take place on 19 or 20 of March 2026
Visitor Services
Contract: Varied hours: from 4 up to 30 hours a week (in high season) work any day of 7, weekend work will be required regularly
We are looking for outgoing, dynamic, and confident individuals to join our team as Science Communicators in a part time capacity, working flexible hours throughout the week and over the weekend, to meet the demand of our visitors.
As an ambassador for and the public face of Dundee Science Centre, you will be an excellent communicator and an effective team player with the ability to multi-task. Your main function will be to interact with all visitors in a friendly, outgoing manner on our Exhibition floor, ensuring an exceptional experience for all.
You will be responsible for delivering high quality science, technology, engineering, and mathematics (STEM) programmes across all audiences (including public, schools and community groups), either in-centre or on outreach, in line with Dundee Science Centre’s key aims and objectives.
You will be an advocate for Inclusion & Diversity, contributing to the development of DSC’s widening access strategies creating a culture of inclusion for our team and audiences.
The successful candidates will have a positive, resourceful nature with the ability to work independently and play a key role across the organisation. You will have an excellent knowledge and understanding of visitor engagement and an enthusiasm for engaging with people.
STEM knowledge is a desirable trait in this role, however having a confident and charismatic nature would be more advantageous. An understanding of science can be enhanced with on-the-job training; but an ability to communicate effectively with diverse audiences is essential.
For further information please view the detailed job description on our website.
Leith Hall
This role is based at Leith Hall Garden and Estate. Leith Hall is an A-listed, 17th Century quadrangular house and was gifted to the National Trust for Scotland in 1945.
The 6 acre garden comprises a B-listed walled garden and is divided into East and West sections containing an impressive and recently reconstructed Arts and Crafts rock garden, a 100m long herbaceous border, serpentine catmint border, shrubberies, lawns, vegetable and fruit gardens, glasshouses and plant sales table, and specimen trees and shrubs. The garden also features the iconic moon gate, one of a few rare examples in Scotland, and the adjacent semi-circular stables block.
The wider policies include parkland trees (including the famous Dule Tree), avenues and drives, meadows and two lakes.
JOB PURPOSE
Under the direction of the Head Gardener, to ensure that the garden and estate are managed and maintained to a high standard in line with the aims and objectives of the National Trust for Scotland.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
1. Assisting with general horticultural duties to the required standards expected by the Trust and for the maximum safety of, and enjoyment by, visitors. Activities may include:
a. Hand-weeding of beds and borders
b. Weeding, watering and feeding vegetable beds and harvesting produce
c. Planting out (under direction of staff)
d. Grass-cutting, strimming, hedge-cutting and raking/collection
e. Cutting of lawn edges
f. Application of mulches
2. Assisting with general property maintenance duties for the maximum safety of, and enjoyment by, visitors. Activities may include:
a. Refuse disposal
b. Raking gravel paths
3. Assisting as required with the general enjoyment of the gardens and estate by:
a. Responding to general visitor enquiries
b. Assisting at events held within the garden or on the estate
4. Assisting with interpretation activities such as answering basic horticultural enquiries from visitors and providing clear and accurate plant labeling.
5. Working with the full time staff to foster positive relationships with local communities, visitors and promoting the work of the Trust, and actively seeking opportunities to increase Trust membership.
6. Working with volunteers to ensure they deliver required outputs at the appropriate standard and gain benefits from their volunteering
7. Ensuring compliance with the Trust’s health, safety and environment policies and procedures to ensure the safety of staff, volunteers and visitors. This includes recognition of the Trust’s environmental policy with respect to sustainable gardening policies.
This role does not require you to undertake a criminal records check.
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
No formal educational qualifications required – but previous gardening experience is highly desirable
Driving License, valid for driving within the UK
Experience
Essential
Should be experienced with a wide range of hand tools and basic machinery / equipment (e.g. lawn mowers, strimmer) or willing to be trained
Excellent interpersonal and communication skills, confident in interacting and dealing with a wide range of people, and able to represent the Trust
Some practical knowledge of Health and Safety processes and the ability to work effectively within these processes
Capable of working effectively within a team environment, but equally able to work unsupervised
Good organisational and time management skills – including the ability to prioritise work where necessary
Must have a genuine understanding of, and belief in, the work of the National Trust for Scotland
Desirable
A genuine love for gardening and garden maintenance is highly desirable
Experience of working in a garden open to the public
Competent IT skills sufficient for use of the internet and for completing intranet training modules
Ride-on mower experience
DIMENSIONS AND SCOPE OF JOB
People Management
Will work closely with the Head Gardener and Gardener and other property staff
Will regularly work with a team of garden volunteers
Will have daily interaction with members of the public of all ages and abilities
Finance Management
Not a budget-holder but will be expected to take responsibility for effective management of Trust resources in the allocated areas (e.g. compost, materials etc)
Tools / equipment / systems
Will be a frequent user of powered tools such as mowers, strimmers, hedge-cutters
Will be a frequent user of hand tools such as spades, forks, trowels, rakes, hoes, shears and secateurs
JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
Specifically, to ensure smooth and safe operations in Admissions, Tours, Retail, Catering and Events activities making the property the best possible place to visit and work.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner.
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner
• Answering visitors’ queries about the site, education facilities and the local area.
• Providing information about the site, its history, contents, offers and merchandise.
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.
To maintain excellent standards of site and personal presentation at all times
• The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required.
• Ensuring site is ready to open and welcome visitors by the set opening time.
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all instances of damage and wear and tear issues promptly to your line manager.
• Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.
Financial Responsibilities (where applicable)
• To adhere to all financial procedures to include till operation and banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.
Retail/Catering/Events/Cashier duties (where applicable)
• To ensure good housekeeping of all areas.
• To ensure that retail merchandising is in accordance with NTS policy.
• To assist in achieving site retail/catering/events targets and KPI’s.
• To actively upsell products and services to facilitate the visitor’s enjoyment.
• To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
• To work flexibly across departments and sites as needed.
• To assist with the set-up, stewarding and break-down of events in liaison with the events coordinator.
• To assist with Heritage Hospitality events. Staff may be asked to work through into the night hours.
Health and Safety
• To ensure site meets with Health and Safety legislation in liaison with your department manager.
• To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
• To use personal protection equipment as provided and directed by your line manager
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
• No formal educational qualification required.
Skills, Experience & Knowledge
Essential
• Excellent “front of house” persona – warm, welcoming, patient, understanding.
• Excellent selling skills – adaptable to customer type and product.
• Demonstrable excellent time management skills and the ability to prioritise.
• Flexible, helpful outlook to customers and colleagues.
• An understanding and commitment to the aims and objectives of the National Trust for Scotland.
• Living the values of the National Trust for Scotland and encourage colleagues to do the same
o The ability and willingness to understand others’ perspectives and to consider the impact of your actions on them and to adapt your actions as necessary.
o The ability and willingness to learn and try new things, to be flexible and step outside of your comfort zone.
o An open and honest way of communicating, ready to ask others for their ideas and to be open to hear and consider different points of view.
o A pro-active approach to taking initiative and to driving forward ideas and projects designed to improve daily operations and deliver an exceptional visitor experience.
Desirable
• Demonstrable experience in a customer-facing role, delivering impeccable customer care through excellent inter-personal skills.
• Experience in storytelling and a passion for Scottish heritage and history
Site specific requirements
Be prepared to work at least one weekend in three, or more if required.
Willing to work in at least two of the three main areas at Craigievar:
• Shop / reception
• Catering kiosk
• Guiding
JOB PURPOSE
As a front-line member of the Culloden team your job is give an amazing welcome and tell the story of this iconic site. You will be responsible for welcoming our visitors to the site and making sure that they are greeted and maintain parking facilities. You will be part of our Visit Scotland 5-star team acting as an ambassador for the site and the National Trust for Scotland.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
This role will assist the wider Welcome team to deliver high quality visitor experience at Culloden Battlefield (including but not limited to):
• To provide excellent customer service.
• Be responsible and proactive. Ensuring all day-to-day tasks are completed including responding to customer enquiries, maintaining car park machines, and keeping our facilities clean from litter.
• Working with the Visitor Services Manager (Welcome) to deliver an excellent visitor experience from arrival to departure.
• Cash handling duties including emptying of car park machines. Ensuring cash is handled accurately.
• To ensure perpetually high levels of accuracy are maintained for all transactions and data recording.
• To actively drive-up selling opportunities through strong product knowledge and an excellent customer service to maximise sales of admission tickets, membership and donations.
• Be able to take responsibility for your own development and learning.
• Answer basic questions about operating hours.
• Have a flexible approach to working hours and days including working weekends and Bank Holidays as appropriate.
• To work across departments when necessary, supporting the wider Culloden Cluster team
• To develop a working knowledge of the history of the site and being able to relate that to visitors in a friendly and engaging way.
• To provide consistently excellent customer service when dealing with high volumes of customers.
• Adhering to the property’s quality standards including wearing of uniform.
• Ensuring health, safety and welfare of property staff, volunteers, and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).
• The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Experience
Essential
• Ability to work within a team or independently, with minimal supervision to a high and safe standard.
• Ability to be flexible, to adapt working patterns and tasks to meet day-to-day variations in property needs.
• Ability to adjust pace to match customer flow without compromising quality of service.
• Excellent front of house persona – warm, welcoming, patient and understanding.
• Willingness to work outside in all weather conditions.
• Genuine belief in the value of good customer service.
• Excellent interpersonal and communication skills.
• Demonstrable time management skills and the ability to prioritise.
• Ability to be proactive and to take the initiative.
Desirable
• Previous cash handling experience
• Foreign language skills
• Historical knowledge of the site and area
• Previous experience in museum, tourism or equivalent sector
We are looking for passionate, engaging individuals to become part of our Storytellers/Guest Services team and help us create unforgettable moments for our guests.
Join us as we walk guests through 500 million years of Loch Ness history. Our guests delve deeper into the real places, people, stories, and scientific research that has turned Nessie into an iconic Scottish legend.
As a Storyteller/Guest Services Team Member, you’ll play a central role in bringing the stories, science and magic of Loch Ness to life.
Whether you’re welcoming guests at the start of their adventure, answering enquiries and supporting admissions, or leading dynamic guided tours, you’ll help ensure each visitor enjoys a warm, memorable and immersive experience.
These seasonal positions will be active between March and October of 2026 with a selection of different hours. Through our exceptional, bespoke training program you will have the skills to deliver memorable and enjoyable guided tours, deliver guest engagement across the attraction and work as a team to provide every guest with an exceptional experience.
The Ideal Candidate
You will be confident engaging with groups and have the desire to bring a genuine passion to the storytelling, and share the tales of Nessie with warmth, energy and enthusiasm. You will have the ability adapt to the needs of each guest, whether delivering the scripted tour with confidence and flair or helping visitors explore the attraction with ease. Every interaction you have contributes to the journey we promise—one that is engaging, informative and full of wonder.
A genuine desire to learn, grow and continually develop your knowledge of Loch Ness is essential, as you will regularly interact with guests who are eager to ask questions and explore the stories behind the legend. You must have the flexibility to work weekends and bank holidays.
What We Offer
Cash back on your medical costs
An additional day off for your birthday
Shopping discounts and much more…
Contract: 0 hours contract-6 months March to September
Hourly pay rate: £13.45
If you are passionate about storytelling, have an interest in the Loch Ness legend, thrive in a guest‑facing environment and want to help shape unforgettable moments at one of Scotland’s most iconic attractions, we’d love to hear from you.
A full job description and details on how to apply can be found on the Continuum attractions website.
You may be a student seeking flexible hours, a creative soul looking for an inspiring environment, or someone eager to be part of something truly special—we have opportunities designed to fit your life. Loch Ness has a story. Now it’s your turn!
April to October
What we do? Buccleuch is a diverse and innovative business with a passion for sustainable land use in rural Britain. We are dedicated to supporting the communities we live and work within, providing approximately 500 local jobs, respecting the environment, and contributing to rural culture through our heritage for generations to come. At Bowhill House, visitors are spoiled for choice. They can enjoy a woodland walk, marvel at our beautiful gardens, explore the adventure playground, take a guided tour, and treat themselves to home baking and delicious lunches in the Old Kitchen Café or refreshments from The Horsebox.
The role? This is a seasonal role, supporting the Gardens team to maintain the stunning grounds and gardens surrounding Bowhill House. You will deliver a range of tasks that keep the gardens looking their best throughout the season, including grass cutting, weeding, trimming hedges, path and lawn maintenance, growing cut flowers and vegetables, and lower bed maintenance. Hours of work will be three days each week.
The person? A skilled gardener who has experience maintaining gardens to the highest standards would be preferred. However, if you do not have the experience yet but are keen and willing to learn, we would also love to hear from you.
Why work for us? In addition to working in the stunning surroundings of Bowhill House, we offer excellent benefits including gym and shopping discounts, and wellbeing related support and resources.
How to apply? Please email your CV and covering letter to recruitment@buccleuch.com.
The closing date for applications is 13 March
Please view our privacy policy at https://www.buccleuch.com/privacy-cookies/
What we do? Buccleuch is a diverse and innovative business with a passion for sustainable land use in rural Britain. We are dedicated to supporting the communities we live and work within, providing approximately 500 local jobs, respecting the environment, and contributing to rural culture through our heritage for generations to come. Drumlanrig Castle & Country Estate sits in the stunning countryside of our Queensberry Estate, home to the Castle and its unique artworks, stunning gardens, and a range of other outdoor activities and visitor facilities.
The role? You will play a key role in supporting the Gardens team to maintain the stunning grounds and gardens of one of Scotland’s most remarkable horticultural settings featuring formal terraces, woodland gardens, Victorian glasshouses and a heather house. You will contribute to the care and development of our outdoor spaces, bringing the gardens to life to showcase to our visitors, and carrying out a range of tasks including planting, pruning, maintaining lawns and paths, weeding, hedge trimming, mulching and propagation.
The person? A skilled gardener, ideally with estate or grounds care experience, you will take pride in maintaining gardens to the highest standard. Candidates should demonstrate practical horticultural skills and plant knowledge, and be comfortable using a range of gardening tools and machinery. If you are hardworking with an appreciation of the beauty and heritage of historic gardens, then we would love to hear from you.
Why work for us? We offer excellent benefits including private health cover, six weeks of holiday, gym and shopping discounts, cycle to work scheme, and wellbeing related support and resources.
How to apply? Please visit our website at www.buccleuch.com/work-with-us/ and click on ‘download information pack’ under the relevant job title for more detail on the role and how to apply. If you decide that this is the role for you, click on ‘Apply Now’ and remember to include a covering letter along with your CV.
The closing date for applications is 13 March
Please view our privacy policy at https://www.buccleuch.com/privacy-cookies/
JOB TITLE:
Seasonal Retail & Admissions Assistant
RESPONSIBLE TO:
Retail & Admissions Supervisors
RATE OF PAY:
£13.00 per hour (plus an Annual Bonus Scheme and other great benefits
TYPE OF ROLE:
Seasonal, Part-Time, various options from March to October 2026. Hourly Rate: £13.00
PURPOSE AND OBJECTIVE OF ROLE
To provide excellent customer service, process admissions, and assist with retail sales
Main Duties & Responsibilities
Retail
Assist visitors with purchases and provide attraction recommendations.
Operate the till system, handle cash and process card transactions.
Ensure all banking and cash handling requirements are met, ensuring adherence to security and cash handling procedures at all times.
Restock shelves, maintain displays and ensure the shop is tidy and presentable
Monitor stock levels and report any shortages to the Retail & Admissions Supervisor.
Assist with visual merchandising and promotional displays in park outlets.
Admissions
Welcome visitors in a warm, professional manner.
Process ticket sales accurately using the admissions system.
Provide information about the Park, attractions, exhibitions, facilities and special events.
Contribute to the smooth running of the department and all areas of responsibility.
Assist with queue management during busy periods.
Handle customer enquiries in person, via phone and email.
Ensure the admissions area is clean, organised and fully stocked with promotional materials, as it is visibly appealing for visitors.
General
Provide friendly and helpful customer service to visitors, responding to enquiries and directing them as needed.
Undertake sales activities and any other activities in Retail & Admissions following service standards, ensuring that sales opportunities are maximised.
Take delivery of stock, unpack, and process deliveries
Manoeuvre stock between the shop floor, storage areas and other retail outlets within the park as required each day.
Handle customer complaints professionally and escalate issues when necessary.
Follow health and safety, cash handling and security procedures
Work collaboratively with team members and other departments.
Support events, promotions and special activities as required.
Support a culture of continuous improvement.
Special requirements
Ability to work in a fast-paced environment
Strong work ethic
Punctual and reliable
Positive, can-do attitude working as part of a team
Good numeracy skills and attention to detail for handling transactions.
Basic IT skills and experience using POS systems (preferred)
Knowledge of Health, Safety and Environmental regulations.
Knowledge of Liquor Licensing laws.
The above list is not exhaustive. The company may amend your duties from time to time and, in addition to your normal duties, you may from time to time be required to undertake additional or other duties as necessary to meet the needs of the business.
JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
Specifically, to ensure the smooth and safe operations, making the property the best possible place to visit and work.
Must have full weekend availability, hours will be issued on a rota basis.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
Welcoming visitors to the site and processing their admission/retail purchase in a friendly, efficient and knowledgeable manner.
Welcoming visitors with special needs / impairments and providing a high level of service.
Welcoming International visitors and aiding with specific needs.
Welcoming groups in an efficient and warm manner.
Answering visitors’ queries about the site and the local area.
Proactively engaging with visitors about the site, its history, contents, offers and merchandise.
Promoting the National Trust for Scotland brand, to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.
On occasion conduct guided tours of Falkland Palace to the general public and visiting groups.
To maintain excellent standards of the site and personal presentation at all times
Ensuring site is ready to open and welcome visitors by the set opening time.
Wearing correct uniform, name badges, or PPE as required.
Reporting all instances of damage and wear and tear issues promptly to your line manager.
Working in harmony with other departments; Collections Care, Gardening and site repair employees/contractors.
Financial Responsibilities (where applicable)
To adhere to all financial procedures to include till operation and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.
Visitor Services/Retail/Events/Cashier duties (where applicable)
To ensure that retail merchandising is in accordance with NTS policy.
To assist in achieving site retail/membership/events targets and KPI’s.
To actively upsell products and services to facilitate the visitor’s enjoyment.
To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
To work flexibly across departments and Fife Properties as needed.
To assist with the set-up, stewarding and break-down of events in liaison with the management.
To assist with Heritage Hospitality events. This may include evening work.
To ensure good housekeeping in back of house areas.
Health and Safety
To ensure site meets with Health and Safety legislation in liaison with your department manager.
To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
To use personal protection equipment as provided and directed by your line manager.
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
No formal educational qualification required.
Skills, Experience & Knowledge
Essential
Demonstrable experience in a customer-facing retail-based role, delivering impeccable customer care through excellent inter-personal skills.
Demonstrable experience in sales or ticket/event/admissions – ideally in a heritage/tourism context – with experience and confidence undertaking till-work and cash handling/reconciliation.
Excellent cash handling skills.
Excellent “front of house” persona – warm, welcoming, patient, understanding.
Excellent selling skills – adaptable to customer type and product.
Demonstrable excellent time management skills and the ability to prioritise.
Flexible, helpful outlook to customers and colleagues.
An understanding and commitment to the aims and objectives of the National Trust for Scotland.
Living the values of the National Trust for Scotland and encourage colleagues to do the same.
Desirable
Experience in storytelling and a passion for Scottish heritage and history.
Scottish Canals are the custodians of the nation’s canal network and surrounding estates. Our vision is to invest in the canal network to generate lasting benefit for people and communities; celebrating their industrial heritage, ensuring they offer quality green and blue spaces for people and communities and contribute to Scotland’s resilience in tackling climate change.
Our success is rooted in valuing the contributions of our entire team – we care, we create, and we collaborate to continue to deliver a whole range of activities from boating, paddling, walking and wheeling to living and playing and improving what the canals have to offer to our visitors and communities. We also work collaboratively with our partners and stakeholders to contribute to a wealthier, fairer, greener and more resilient Scotland.
As an employer we offer a truly unique opportunity to be part of our team, help us realise our vision and contribute to safeguarding our heritage and ensuring our canals flourish now and in the future.
We currently have an exciting opportunity for a Boatmaster to join our Destinations team at The Falkirk Wheel. You will deliver an excellent overall boat experience to customers, which is available seven days a week. Working efficiently and to well defined standards, you will promote a safe, secure, and enjoyable customer experience which actively contributes to the generation of revenue. Promote Scottish Canals products and services and have a clear focus on commercial opportunities that will add to the excellent customer experience while bringing enhanced commercial benefit to Scottish Canals.
The Boat Operation has a key role in presenting The Falkirk Wheel and Scottish Canals to the public and you should be comfortable in dealing with an audience of visitors and ensuring that they receive a memorable experience on The Falkirk Wheel.
The role is offered on a permanent basis, and with a starting salary of £31,272 (£32,367 from April 2026)(Band C) plus 11.25% Variable Hours allowance and £850 Outdoor Working allowance. Working hours are annualised over a flexible rostering pattern
Scottish Canals offer a generous annual leave entitlement of 32 days, plus 6 public holidays, along with enhanced sick pay, discounted shopping vouchers, health cash plan and a contributory pension scheme with up to 10% employer contribution.
Primary responsibilities of the role:
Retain valid BML, ML5 and associated certificates.
To be aware of, and adhere to, the contents of the Domestic Passenger Ships Safety Management Code.
Responsible to the Duty Manager TFW for the safety of passengers, crew, and vessel.
To ensure the safe conduct of the vessel.
The authority to make decisions regarding the safety of the vessel and all persons aboard, especially in the event of an emergency developing.
To maintain communication with the Duty Manager TFW, and TFW Control Room.
To ensure that a safety announcement is delivered either electronically or personally, before, or shortly after departure/sailing.
To carry out training and vessel familiarisation of new and seasonal crew.
To oversee, and take responsibility for pre-start, operational and shut-down procedures, defect, accident and incident reporting, and the completion and forwarding of all relevant documentation including vessel daily log sheet. See Annexes 1-5 (copies in Boat onboard DSM folder).
To take responsibility for maintaining the vessel to high standards of cleanliness and appearance whilst in their charge.
To carry out fuelling procedures and the monitoring of fuel levels in each vessel.
Qualifications and knowledge required:
Boat Masters Licence and associated MCA certificates (essential).
Inland Waterway Helmsman (desirable).
Accident/Incident & Near Miss Reporting experience.
Basic literacy and numeracy skills.
Valid driving licence appropriate for vehicle to be driven.
Skills and experience required:
Proven experience in a customer facing role within leisure or customer service environment.
Strong teamwork ethic.
Ability to manage time efficiently.
Excellent communication skills.
Cross functional working experience.
Qualities & abilities required:
Judgement regarding safety in using and operating equipment in line with Scottish Canals defined standards and procedures.
Judgement regarding upward referral of issues to line management for further guidance.
Use of initiative in applying and maintaining high levels of customer service.
Co-operate with and support colleagues within main function.
Deal with enquiries and comments from customers in a professional manner providing appropriate information and guidance.
Co-operate with and support business to business customers to ensure Scottish Canals interests are protected.
Co-operate with and support colleagues from other teams outside of main function.
Work as part of a 7 day rota.
Participate in call-out rota.
Scottish Canals reserve the right to close this vacancy before the closing date if a sufficient number of applications are received.
JOB PURPOSE
To clean and maintain Robert Burns Birthplace Museum, to ensure the Museum retains its 5 star Visit Scotland rating and to enhance the visitor experience at the property. The Museum Domestic Assistant should provide an efficient and effective service through high standards of cleaning and maintenance based on the needs of the property all year round, including events and functions.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
The Museum Domestic Assistant is responsible for a wide variety of duties in connection with the cleanliness and maintenance of the property. These duties involve keeping the Museum and other areas of the building and Education Pavilion clean and functional, following best-practice at all times, and maintaining its 5 star Visit Scotland rating. Cleaning and maintenance of the Museum is also key to ensure RBBM achieves its vision of becoming Scotland’s must-see visitor attraction, acclaimed internationally and loved locally.
The working days are 5 over 7 and are mainly 5pm-9pm but may vary depending on events and function cleans.
Specific duties include:
• To ensure that a high level of cleanliness is maintained throughout the Museum and education buildings on a daily basis.
• Opening up and securing the Museum building and / or Education Pavilion, including alarm setting, after hours
• Each MDA will be responsible for an area and will be expected to clean to the frequency and standards set out.
• To use cleaning materials appropriately, as instructed and economically; to inform Line Manager when stocks are low.
• To ensure that tools and equipment are in good working order, reporting any faults to Line Manager.
• Wearing correct uniform, name badges, or PPE as required
• General cleaning of surfaces (e.g. window-sills, skirting boards and doors) and the vacuuming/cleaning of floors as appropriate and cleaning of the public areas, offices, meeting room, retail, café areas, public and staff toilets and entrances to the Museum and other areas as required.
• General maintenance, include things like replacing bulbs, function and event set ups, small DIY repairs.
• All MDAs are also required to contribute to major deep cleaning tasks during certain periods of the years.
• Empty and clean bins and remove waste to designated area, including the separation of waste, i.e. recycling, and any other duties which are in line with the Museum’s Green Tourism Award standards
• Report to Line Manager any defects seen which are likely to affect public experience and security.
• The MDA is required to use only approved cleaning materials and in accordance with manufacturers printed instructions and COSHH regulations. Chemicals should never be mixed with other chemicals.
• Ensure Safe Systems of Work and guidelines are implemented effectively within the role.
• The postholder is required to attend the Trust’s training programs to maintain and improve on their technical skills.
The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.