Visitor Services

Are you looking for a flexible seasonal job that is both fun and unique? You’ll get an insight into Scotland’s rich history and gain valuable experience in the tourism industry and help bring Scotland’s dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotland’s past and share your passion with international and local visitors who come to Huntingtower Castle, Elcho Castle, St Serf’s Church in Dunning and Balvaird Castle during the 2026 season.

Each of the properties you will work at have their own unique selling points, providing a varied working life. Huntingtower has interesting stories and a superb painted ceiling, Elcho a bountiful orchard and fine plasterwork, and St Serfs Church, located within the heart of the community of Dunning, features the ornate, 2.5m high free-standing Pictish Dupplin Cross. In season 2026 we hope to lead tours at Balvaird Castle for the first time in many years, and you may be asked to support this. Balvaird is a key location in the Outlander prequel, Blood of our Blood.

Reporting to the Monument Manager, the team sits within the Mid District of Central Regions Visitor and Community (V&C) Team (in the Operations Directorate). The district is comprised of twenty-six monuments, ten of which are staffed. Other staffed properties within the District include Castle Campbell, Doune Castle, Dunblane Cathedral, Inchmahome Priory, Lochleven Castle, Meigle Sculptured Stone Museum and Stanley Mills.

JOB PURPOSE
The Head of Collections provides strategic leadership and policy oversight across the management, care and conservation of collections and interiors, as well as the technical solutions that support delivery of this work across the Trust. The scope of interest within the Collections Team includes historic interiors, objects, books, photographs, digital collections and archives. This national role supports, advises and at times directs colleagues in regional and local teams to maintain standards and further the strategic priorities of the trust and leads on the promotion of the importance of management and conservation of collections for preservation and access in support of the Trust’s charitable purpose.

Internally, the role is responsible for establishing and managing systems and standards (both IT systems, and manual processes) that are responsive to the operational needs of the Trust and lead to efficiencies and improvements in Collections Development, Collections Care and Conservation, Collections Information Management, and Access to collections information. Externally, the post-holder will have lead responsibility and maintain relationships with key sector bodies in cultural collections management, such as Museums Galleries Scotland, ICON, Collections Trust, CILIP and the ARA, as well as managing relationships with research partners in museums, archives, and universities on collaborative collections management and conservation research projects. They will pursue opportunities to promote the Trust’s work, as well as constant horizon scanning to ensure NTS can anticipate and respond to national and international trends in collections management and conservation.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Provides leadership in collections management, collections care and conservation; ensuring that NTS heritage collections are managed in line with national and internationally recognised standards and legislation
• Develops policies, strategic plans, and projects for the consistent documentation and cataloguing of all collections.
• Develops policies, strategic plans, and projects for the delivery of collections care and conservation in line with NTS strategic priorities, determined, when possible, through interpretation of data
• Leads on an NTS-wide strategic approach to collections review and rationalisation, the reduction of long-term loans, and the long-term management of stored collections
• Oversees the development of integrated information management systems across the collections, optimising use of existing database systems (Axiell Collections, Portfolio Extensis, Preservica) and the CIIM middleware, and working closely with suppliers and the IT Services
• Leads on the development of digitisation strategy, digital preservation of digital archives and photographic collections, and the implementation of good practice in IPR management within the NTS collections systems and processes
• Ensures highest standards of courtesy and stakeholder management from the Collections Team when responding to and working with lenders, donors, funders and donor families
• Provides expert technical advice and support to colleagues in operational teams and supports development of relevant internal networks in archive, library and collections management and collections care and conservation practice
• Oversees the development of policies and processes to improve the safety and security of collections, including; monitoring and responding to trends in loss and damage to collections, advising regional teams on how to access specialist collections security advice, working with the People Team to embed mandatory collections security training into annual programmes, and ensuring availability of training and support for collections audit, emergency planning and collections salvage
• Maintains systems for the valuation of collections for insurance purposes, and the regular and efficient reporting required by the insurers and lenders including during major incidents and emergencies involving collections
• Leads on the acquisition and disposal process for collections and objects to support decision making by ExCo and the Board as necessary.
• Works collaboratively with colleagues in Audiences and Support and Public Engagement and Research Directorate, to develop projects that will expand public engagement with and understanding of the Trust’s collections and their importance through the development of online access via the Trust’s website, and through other means, such as exhibitions and learning and research programmes
• Proactively seeks opportunities to promote NTS externally by promoting examples of internal best practice and act as the lead advocate internally for integrated collections management, collections care and conservation, and digital preservation
• Ensures regional property staff can access professional collections care and management support for all collections, including archives and historic libraries, at the earliest stage in project planning. They should expect to receive integrated support for acquisitions, exhibition planning, long loans, review and rationalisation, auditing and location control, collection decants, pest management and house-keeping regimes, remedial conservation and training for property staff.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential
• Undergraduate degree in a relevant subject or demonstrable knowledge gained in a similar or transferable role
• Post-graduate qualification in Museum Studies, Collections Conservation or equivalent

Skills experience and Knowledge
• Recognized leader in the field of heritage collections management with direct experience in a senior collections management role within a heritage/museum context
• Highly developed and proven team management skills and experience
• A passion for communicating to the public the importance of heritage collections, and working with others to find innovative ways of doing so
• Strong IT skills with proven specialist knowledge of collections management systems
• Sound knowledge of ethical, legal, insurance and indemnity issues for heritage collections.
• Strong technical knowledge of current best practice in collections management and documentation across museums, archives, and libraries
• Strong understanding of best practice in the Care & Conservation of collections and interiors
• Demonstrable experience of best practice standards for digitisation and digital preservation
• A track record of developing policy and strategy and delivering against strategy
• Experience of managing large collections management projects and managing multiple priorities
• Proven ability to compile an argument/business case for funding support (from internal or external sources)
• Excellent liaison and negotiation skills and ability to communicate clearly, both orally and in writing
• Outstanding interpersonal skills with a track record of high-level advocacy, both internal and external
• Strong UK and international professional networks and contacts within the sector
• Experience of commissioning and working with a wide range of external contractors
• A current driving license and willingness to travel regularly across Scotland and further afield.

Desirable
• Strong technical knowledge of current best practice in data management across natural heritage, archaeology, historic buildings, and digital collections

Your role of Seasonal Steward will be a fixed term position up until 30 September 2026. The likely start date for this role is in April 2026.

Are you looking for a seasonal job that is both fun and unique? You’ll get an insight into Scotland’s rich history and gain valuable experience in the tourism industry and help bring Scotland’s dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotland’s past and share your passion with international and local visitors who come to Craigmillar Castle during the season.

You will be part of a highly motivated team looking after Craigmillar Castle. Your role will be team based, but you will also need to complete individual tasks, with the post involving both indoor and outdoor work.

The Visitor Services Lead plays a central role in the smooth daily running of Surgeons’ Hall Museums. Working within the Visitor Services team, you will provide on-shift operational leadership to ensure visitors enjoy a safe, welcoming, and high-quality experience.

Acting as the visible lead on the gallery floor, you will guide and support the Visitor Services Assistants (VSAs) throughout the day, ensuring service standards are consistently met. While not a formal line manager, you will carry delegated supervisory responsibilities, coordinate daily activities, and take the lead in responding to visitor issues or incidents such as evacuations or first aid.

This is a varied and rewarding role, ideal for someone who enjoys being hands-on in a busy public environment, has excellent interpersonal skills, and thrives on supporting and motivating others.

The post is 28 hours per week (0.8 FTE), normally worked across four days on a rota, including weekends and occasional evenings.

The Visitor Services Lead reports to the Visitor Services Supervisor.

Requirements
The successful candidate will have a good general education (for example GCSEs/National 5, A Levels/Highers, or equivalent) and proven experience in a visitor-facing customer service role. Strong interpersonal and communication skills are essential, along with the ability to provide clear direction and support to colleagues and to lead by example in daily operations. The role requires sound judgement, calm decision-making under pressure, awareness of health, safety and security in a public environment, and confidence with cash and card transactions.

It would be advantageous, though not essential, to have prior experience of supervisory or shift-leading responsibilities, experience working in museums, heritage or cultural venues, first aid training, or knowledge of museum and heritage operations.

Other information
Dates of interviews will be confirmed in due course. Candidates who have been shortlisted for interview will be contacted in the first instance by email.

The application is a tool for helping us to shortlist candidates for interview and as a basis for the interview itself. Any decision to shortlist you for interview will be based solely upon the information you supply on your application.

If you have any difficulty in completing the forms or require the forms in an alternative format, please contact the Recruitment Department by e-mail: recruitment@rcsed.ac.uk

The Royal College of Surgeons of Edinburgh is an equal opportunities employer. If you consider you have a disability (as defined by the Equality Act 2010) and have any specific requirements, or require assistance or reasonable adjustments (for example, information in larger font) to be made for you during the selection process, we will do our best to assist you. You are given the opportunity to express your needs by attaching a separate sheet to your application form or by contacting the HR Department on +44 (0) 131 527 1587 or by e-mail: recruitment@rcsed.ac.uk

The Equal Opportunities Monitoring form can be returned with your application. It will be retained within the HR Department and used solely for monitoring purposes; it will not be made available to the short-listing panel.

Thank you for your interest in the Royal College of Surgeons of Edinburgh. We look forward to receiving your completed application by 9am on Friday 16 January 2026. If you need any further information, do not hesitate to contact us.

Please note, previous unsuccessful applicants need not apply.

Your role of Steward at Historic Environment Scotland will be a full time, part year permanent position up until end of Oct 2026. The start date for this role is March 2026.

Are you looking for a flexible seasonal job that is both fun and unique? You’ll get a unique view into Scotland’s rich history and gain valuable experience in the tourism industry and help bring Scotland’s dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotland’s past and share your passion with international and local visitors who come to Threave Castle and its surrounding wetland nature reserve during the season.

Come and work at this island fastness in the middle of the River Dee, arriving at your work everyday by boat. Your role will include operating a small boat, assisting with landing of passenger boats on the piers at Threave, working inside and out & maintaining the presentation of the Castle and Visitor Areas. You will be working within a growing team led by a Monument Manager. This site sits within the Dumfries and Galloway District and there may be opportunities to work at other sites within the area such as Dundrennan Abbey, Cardoness Castle and more.

An imposing stronghold built for the Earl’s of Douglas circa 1369, the castle is surrounded on all sides by the river, boasts an early example of an artillery wall, is home to nesting peregrines, jackdaws and owls and sits amidst an expanding wetland nature reserve – home to ospreys, otters, kingfisher and wildfowl.

Your role of Steward at Historic Environment Scotland will be a part time, part year permanent position up until end of Oct 2026. The start date for this role is March 2026.

Are you looking for a flexible seasonal job that is both fun and unique? You’ll get a unique view into Scotland’s rich history and gain valuable experience in the tourism industry and help bring Scotland’s dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotland’s past and share your passion with international and local visitors who come to Threave Castle and its surrounding wetland nature reserve during the season.

Come and work at this island fastness in the middle of the River Dee, arriving at your work everyday by boat. Your role will include operating a small boat, assisting with landing of passenger boats on the piers at Threave, working inside and out & maintaining the presentation of the Castle and Visitor Areas. You will be working within a growing team led by a Monument Manager. This site sits within the Dumfries and Galloway District and there may be opportunities to work at other sites within the area such as Dundrennan Abbey, Cardoness Castle and more.

An imposing stronghold built for the Earl’s of Douglas circa 1369, the castle is surrounded on all sides by the river, boasts an early example of an artillery wall, is home to nesting peregrines, jackdaws and owls and sits amidst an expanding wetland nature reserve – home to ospreys, otters, kingfisher and wildfowl.

Your role of steward will be a part-year permanent position, meaning you’ll work from April to end of September each year. The likely start date for this role is in April 2026, with some training and induction sessions taking place in March 2026.

Are you looking for a flexible seasonal job that is both fun and unique? You’ll get an insight into Scotland’s rich history and gain valuable experience in the tourism industry whilst helping to bring Scotland’s dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotland’s past and share your passion with international and local visitors who come to MacLellan’s Castle during the season.

Come and work at this impressive former tower house in the centre of Kirkcudbright, a vibrant coastal town that attracts visitors from all over the world. As work progresses to restore access to much of this site, you’ll be there to share this exciting new chapter in MacLellans history alongside stories of its past with both our local and international visitors.

MacLellan’s Castle was named after its original owner, Sir Thomas MacLellan of Bombie, Provost of Kirkcudbright. It sits within the Dumfries and Galloway District, a stunning area of Scotland home to abbeys, castles, standing stones and iron age forts (to name just a few) throughout the landscape.

Your role of Steward at Historic Environment Scotland will be a part year permanent position. This means you will have contracted 14 hours per week, likely over 2 days, from April until September each year. The likely start date for this role is in April 2026, with some training and induction sessions likely taking place in March 2026.

Are you looking for a seasonal job that is both fun and unique? You’ll get a unique view into Scotland’s rich history and gain valuable experience in the tourism industry whilst helping to bring Scotland’s dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotland’s past and share your passion with international and local visitors who come to Dundrennan Abbey during the season.

• Be part of a team that loves and cares for Dundrennan Abbey
• Dundrennan Abbey is a picturesque ruin of particular architectural and regional importance. Nestled in a beautiful landscape, it appeals to both nature and history lovers.
• The peaceful region of Dumfries and Galloway has many other heritage attractions, and you may also get the opportunity to work at some of these other sites.
• Share your passion for history and ensure our visitors enjoy a warm and welcoming experience.

Your role of steward will be a part year permanent position up until 30th September. The likely start date for this role is mid March 2026.

Are you looking for a flexible seasonal job that is both fun and unique? You’ll get an insight into Scotland’s rich history and gain valuable experience in the tourism industry and help bring Scotland’s dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotland’s past and share your passion with international and local visitors who come to Tantallon Castle during the season.

Tantallon Castle is a dramatic cliff-top fortress, with a significant history, varied wildlife and extensive views. As a steward, you are key to enhancing the visitor experience by engaging with visitors about all aspects of the site.

Your role of steward will be a Part Year Permanent position up until 30th September 2026. The likely start date for this role is mid March 2026.

Are you looking for a flexible seasonal job that is both fun and unique? You’ll get an insight into Scotland’s rich history and gain valuable experience in the tourism industry and help bring Scotland’s dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotland’s past and share your passion with international and local visitors who come to Dirleton Castle during the season.

Dirleton Castle is one of Scotland’s oldest surviving strongholds. As well as exploring the significant history, visitors are invited to enjoy the beautiful gardens and herbaceous borders. As a steward, you are key to enhancing that experience by engaging with visitors about all aspects of the site.

Your role of steward will be a fixed term position up until 30th September 2026. The likely start date for this role is in March 2026.

Are you looking for a flexible seasonal job that is both fun and unique? You’ll get an insight into Scotland’s rich history and gain valuable experience in the tourism industry and help bring Scotland’s dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotland’s past and share your passion with international and local visitors who come to Cairnpapple during the season.

Cairnpapple Hill is one of the best known prehistoric sites on mainland Scotland. As well as exploring the significant history, visitors are invited to take in the stunning views across the Forth Valley and beyond. As a steward, you are key to enhancing that experience by engaging with visitors about all aspects of the site.

Your role of Seasonal Steward/Groundskeeper will be a fixed term position up until 30 September 2026. The likely start date for this role is in April 2026.

Are you looking for a seasonal job that is both fun and unique? You’ll have a fantastic opportunity to help shape our biodiversity strategy through your existing knowledge of landscape management, bringing practical skills and your initiative to enhance ecological benefits.

You will be part of the team looking after Dryburgh Abbey and join the existing staff in welcoming and interacting with visitors.

Due to its rural setting Dryburgh Abbey has arguably the most important biodiversity role among the HES sites in the region. In combination with the monument itself and its important historical aspects, the arboretum and wildflower areas create a unique visitor experience.