Visitor Services

JOB TITLE:
Seasonal Retail & Admissions Assistant

RESPONSIBLE TO:
Retail & Admissions Supervisors

RATE OF PAY:
£13.00 per hour (plus an Annual Bonus Scheme and other great benefits

TYPE OF ROLE:
Seasonal, Part-Time, various options from March to October 2026. Hourly Rate: £13.00

PURPOSE AND OBJECTIVE OF ROLE
To provide excellent customer service, process admissions, and assist with retail sales

Main Duties & Responsibilities
Retail
Assist visitors with purchases and provide attraction recommendations.
Operate the till system, handle cash and process card transactions.
Ensure all banking and cash handling requirements are met, ensuring adherence to security and cash handling procedures at all times.
Restock shelves, maintain displays and ensure the shop is tidy and presentable
Monitor stock levels and report any shortages to the Retail & Admissions Supervisor.
Assist with visual merchandising and promotional displays in park outlets.

Admissions
Welcome visitors in a warm, professional manner.
Process ticket sales accurately using the admissions system.
Provide information about the Park, attractions, exhibitions, facilities and special events.
Contribute to the smooth running of the department and all areas of responsibility.
Assist with queue management during busy periods.
Handle customer enquiries in person, via phone and email.
Ensure the admissions area is clean, organised and fully stocked with promotional materials, as it is visibly appealing for visitors.

General
Provide friendly and helpful customer service to visitors, responding to enquiries and directing them as needed.
Undertake sales activities and any other activities in Retail & Admissions following service standards, ensuring that sales opportunities are maximised.
Take delivery of stock, unpack, and process deliveries
Manoeuvre stock between the shop floor, storage areas and other retail outlets within the park as required each day.
Handle customer complaints professionally and escalate issues when necessary.
Follow health and safety, cash handling and security procedures
Work collaboratively with team members and other departments.
Support events, promotions and special activities as required.
Support a culture of continuous improvement.

Special requirements
Ability to work in a fast-paced environment
Strong work ethic
Punctual and reliable
Positive, can-do attitude working as part of a team
Good numeracy skills and attention to detail for handling transactions.
Basic IT skills and experience using POS systems (preferred)
Knowledge of Health, Safety and Environmental regulations.
Knowledge of Liquor Licensing laws.

The above list is not exhaustive. The company may amend your duties from time to time and, in addition to your normal duties, you may from time to time be required to undertake additional or other duties as necessary to meet the needs of the business.

JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.

Specifically, to ensure the smooth and safe operations, making the property the best possible place to visit and work.

Must have full weekend availability, hours will be issued on a rota basis.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care at all times
 Welcoming visitors to the site and processing their admission/retail purchase in a friendly, efficient and knowledgeable manner.
 Welcoming visitors with special needs / impairments and providing a high level of service.
 Welcoming International visitors and aiding with specific needs.
 Welcoming groups in an efficient and warm manner.
 Answering visitors’ queries about the site and the local area.
 Proactively engaging with visitors about the site, its history, contents, offers and merchandise.
 Promoting the National Trust for Scotland brand, to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.
 On occasion conduct guided tours of Falkland Palace to the general public and visiting groups.

To maintain excellent standards of the site and personal presentation at all times
 Ensuring site is ready to open and welcome visitors by the set opening time.
 Wearing correct uniform, name badges, or PPE as required.
 Reporting all instances of damage and wear and tear issues promptly to your line manager.
 Working in harmony with other departments; Collections Care, Gardening and site repair employees/contractors.

Financial Responsibilities (where applicable)
 To adhere to all financial procedures to include till operation and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

 
Visitor Services/Retail/Events/Cashier duties (where applicable)
 To ensure that retail merchandising is in accordance with NTS policy.
 To assist in achieving site retail/membership/events targets and KPI’s.
 To actively upsell products and services to facilitate the visitor’s enjoyment.
 To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
 To work flexibly across departments and Fife Properties as needed.
 To assist with the set-up, stewarding and break-down of events in liaison with the management.
 To assist with Heritage Hospitality events. This may include evening work.
 To ensure good housekeeping in back of house areas.

Health and Safety
 To ensure site meets with Health and Safety legislation in liaison with your department manager.
 To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
 To use personal protection equipment as provided and directed by your line manager.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications
 No formal educational qualification required.

Skills, Experience & Knowledge

Essential
 Demonstrable experience in a customer-facing retail-based role, delivering impeccable customer care through excellent inter-personal skills.
 Demonstrable experience in sales or ticket/event/admissions – ideally in a heritage/tourism context – with experience and confidence undertaking till-work and cash handling/reconciliation.
 Excellent cash handling skills.
 Excellent “front of house” persona – warm, welcoming, patient, understanding.
 Excellent selling skills – adaptable to customer type and product.
 Demonstrable excellent time management skills and the ability to prioritise.
 Flexible, helpful outlook to customers and colleagues.
 An understanding and commitment to the aims and objectives of the National Trust for Scotland.
 Living the values of the National Trust for Scotland and encourage colleagues to do the same.

Desirable
 Experience in storytelling and a passion for Scottish heritage and history.

3rd April – 12th April

What we do? With 1,000 acres of history, walks, wellness, shopping, food and adventure, all in a beautiful setting just a few miles from Edinburgh, Dalkeith Country Park is enjoyed and valued by locals and visitors from afar. Whether in search of adventure, play, thrills, food, shopping or restoration, we have something for all. This Easter we have egg citing Easter Activities planned where adventurers can enjoy a fun filled scavenger hunt and get the opportunity to meet our much loved Bunny and other important Easter characters!

The role? As Easter Mascot, you will don our delightful giant carrot costume to help us deliver our Easter activities at Fort Douglas Adventure Playground. Bringing our Easter celebrations to life, you will interact with families and young visitors, keeping them engaged and directing them to activities and event areas. In this seasonal role, you’ll need to maintain high energy and enthusiasm throughout our busy event and activities schedule, and will be happy posing for photos. Hours will vary, and weekend working is required.

The person? Enthusiastic, approachable and cheery, you will be comfortable performing in costume, and have great customer service skills. A drama or performance background would be useful, but it’s more important that you are great with people and have the confidence to engage with visitors of all ages. If you think you’ve got what it takes to hop into this role, then we’d love to hear from you!

Why work for us? This is a unique opportunity to work in the stunning setting of Dalkeith Country Park, in a friendly, fun and supportive environment.

How to apply? Please email your CV and covering letter to recruitment@buccleuch.com.

The closing date is 9 March.

Please view our privacy policy at www.dalkeithcountrypark.co.uk/privacy/

Your role of Admissions Assistant will be a part year permanent position up until September 2026. The likely start date for these roles is in April/May 2026. There are two part time positions available.

Are you looking for a flexible seasonal job that is both fun and unique? You’ll get an insight into Scotland’s rich history and gain valuable experience in the tourism industry and help bring Scotland’s dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotland’s past and share your passion with international and local visitors who come to Stirling Castle during the season.

Join our Admissions team at Stirling Castle this season and be the first point of welcome for visitors from around the world. You’ll play a key role in delivering exceptional customer service, managing ticketing efficiently, and helping guests start their journey through Scotland’s history.

Stirling Castle is one of Scotland’s most popular paid visitor attractions, welcoming around 600,000 visitors each year.

April to September 2026

What we do? Buccleuch is a diverse and innovative business with a passion for sustainable land use in rural Britain. At Bowhill House visitors are spoiled for choice. They can enjoy a woodland walk, marvel at our beautiful gardens, explore the adventure playground, take a guided tour, and treat themselves to home baking and delicious lunches in the Old Kitchen Café or refreshments from The Horsebox.

The role? Working in a team dedicated to providing an excellent visitor experience, this is a varied role that involves working in all aspects of our seasonal operation including welcoming customers, dealing with enquiries, serving food and drinks in our catering outlets, staffing our ticket hut, assisting with birthday parties, and helping our younger visitors enjoy our facilities, seasonal activities and events safely! Hours will vary and weekend working will be required to cover our busiest time of the week.

The person? You will be great with people, enthusiastic, calm under pressure and comfortable working in a fast-paced environment. Previous customer facing and catering experience is a plus, but training will be provided. Given the varied hours candidates will require a good level of flexibility. Due to our rural location, access to your own transport is required. If you are keen to learn and want to gain experience in a visitor services environment then we’d love to hear from you!

Why work for us? This is a unique opportunity to work in the stunning setting of Bowhill House, in a friendly, fun and supportive environment.

Interested? To apply, please email your CV and covering letter to the Recruitment team at recruitment@buccleuch.com.

The closing date for applications is 11th March.

PURPOSE OF THE ROLE
To manage and deliver a professional and enjoyable visitor experience at Hill of Tarvit Mansion and Kingarrock Hickory Golf Course in line with the wider strategies of the National Trust for Scotland and the property (including reception work and catering provision). You will also assist in the development & delivery of the golf operations. The role includes the planning and delivery of NTS events and helping with larger groups both in the Mansion and in the golf facility.

Duties will include welcoming visitors, the service of food & beverage, giving an introductory talk, collecting entry and green fees as well as taking bookings over the telephone, by email and in person. The successful candidate will assist with the marketing and promotion of the golf course online and good IT skills are required. Hours are worked on a rota system which includes evening and weekend work. Due to the nature of the post the successful candidate will be expected to work outdoors on a regular basis.

KEY RESPONSIBILITIES:
 Serving food & beverage both to golfers and other members of the public.
 Daily cleaning of the kitchen facilities and good hygiene practices at all times, including temperature checks.
 Maintaining an active and prominent presence during service periods.
 Ensure the delivery of the golf experience to a high standard.
 Reception duties both in Mansion House and Hickory Golf (use of till, answering telephone inquiries, welcoming visitors, giving an introductory talk and promoting membership).
 Ensure that the golf facility and associated equipment is maintained and presented to a high standard.
 Proactively support the sale of retail products in the golf facilities and liaise with property management over stock and point of sale.
 Responsibility for opening and closing and security of the golf starter cottage, and any other relevant areas.
 Maintaining and developing the Kingarrock and Hill of Tarvit social media presence.
 Occasionally assisting at other properties.

Customer Service:
 To be knowledgeable and engaging about Hickory Golf, Kingarrock & Hill of Tarvit, and to be aware of the products and services on offer.
 To present a short introduction about the history of golf and Kingarrock golf course.
 Assure a welcoming and cheerful presence for visitors to the catering facility, golf and other members of the public.
 Serve food and drink in a professional manner.
 To work hands-on with management and other departments in the planning and the delivery of products and events.
 Make customers aware of conservation and sustainability on the estate.

Health & Safety:
 To ensure site meets with all relevant Health and Safety legislation in liaison with your department manager.
 Make sure that customers to the catering facility are aware of allergens.
 To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
 To use PPE as provided and directed by your line manager.

SCOPE OF THE ROLE

People:
 To work closely with colleagues and volunteers to ensure coverage of the golf and Mansion House operations from March to October.

Financial:
 To adhere to all financial procedures to include till operation and banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

The current duties of this job require a criminal records (Disclosure Scotland) check to be carried out.

JOB PURPOSE
Here at National Trust for Scotland’s beautiful Brodie Castle we are looking for energetic, friendly, and confident individuals to join our amazing welcome team this season. No previous experience is needed, we would just love to hear from people who can interact and chat with our guests and make them feel welcomed and valued from the minute they arrive until we wish them farewell. This role is vital in providing an amazing welcome in all areas of the offer here at Brodie Castle, helping our visitors have a fantastic experience, and create wonderful memories.

Based in the Castle, Welcome Centre or Car Park, your role is to make a great day out truly exceptional for our guests. You’ll help us maximise all charity income opportunities through excellent customer service, product knowledge and taking a pride in everything we do, as well as inviting visitors to support our work through membership.

This role also includes conducting guided tours of the Castle for groups of up to 25 people or being a guide during our self-guided visits. You will shine a light on the fascinating history of the Brodie Family and the Castle they lived in through warm and enthusiastic story telling.

KEY RESPONSIBILITIES

• Provide excellent customer service to all who choose to visit.
• Be responsible and proactive. Ensuring all day-to-day tasks are completed as instructed.
• Welcome customers to the property by providing information on the site and facilities.
• Lead tours of the Castle and Grounds which tell the stories of the past, present and future of Brodie Castle.
• Help manage car park arrivals, process payments and give site orientation
• Work with the Visitor Services Managers and property staff to deliver targets and other KPI’s.
• Handling cash accurately and processing sales.
• Working closely with the Visitor Services Manager and property staff to ensure perpetually high levels of accuracy are maintained for stock inventories.
• Actively drive-up selling opportunities through strong product knowledge and an excellent customer service with a strong focus on membership and retail.
• Working with the Visitor Services Manager and property staff to ensure high standards of display, preparation, serving and merchandising at all times.
• Cash reconciliation duties including end of day and administration tasks.
• Be able to take responsibility for your own development and learning.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• Work across departments when necessary, supporting the wider Brodie Castle teams.
• Develop a working knowledge of the history of the site and being able to relate that to products.
• Provide consistently excellent customer service when dealing with high volumes of customers.
• Assisting in the general ongoing operational cleaning of all areas as necessary.
• Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).
• Play your part in ensuring that the presentation of all areas is of the highest standards including wearing of uniform.

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

As a Brand Home Ambassador & Tour Guide, you will be the face of our brand new distillery and visitor centre in Luss.

Your role will be pivotal in delivering exceptional, engaging, and educational experiences to all guests, from immersive gin tours and to bespoke whisky tastings. You will bring our wide portfolio of brands to life, ensuring every visitor leaves with a memorable experience.

Please apply using the link below, or reach out with any questions to information@lussdistillery.com