Visitor Services

JOB PURPOSE

To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the property and its assets are protected, safe and secure.
Specifically, working to support delivery of our public facilities and services. This role is to ensure the smooth and safe delivery of those everyday services which are available to the general public visiting Dollar Glen. Dollar Glen is a unique 21.922ha site consisting of steep sided walkways, waterfalls and woodland. The role will support our Visitor Services Supervisor and events when required, helping to make the property the best possible place to visit and work.
This is a fantastic opportunity for anyone looking to gain skills, knowledge, and experience to help you further you career in conservation.

You will work on your own and with other staff and volunteers, on a variety of tasks to help us achieve a greater volume of education and outreach activities. This is a hands on role dealing with repairs and maintenance on the site and you will contribute to the long-term sustainability of the Dollar Glen ranger service through income generated memberships and donations inspired by our work, growing our capacity through volunteers and cost-effective use of resources.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

 Be an enthusiastic and effective part of the Dollar Glen team, contributing to the smooth operation and enhancement of Dollar Glen.
 Reach out and connect with relevant local community stakeholders to build / strengthen relationships and attend relevant networking events.
 Seek to minimize our environmental impact through sustainable working practices and sensitive use of power, equipment, transport, and other resources.
 Assist with and lead practical countryside management including litter picks, path maintenance and safety checks of visitor infrastructure.
 Welcome customers in a friendly, efficient, and knowledgeable manner, answering queries and providing information about the property, facilities, and the local area.
 Contribute to the development and delivery of products that bring alive our stories, including on-site displays, self-guided trails, signage, guided walks, talks or other hands-on activities.
 Support a strong health & safety culture, complying with the property’s ‘Safe System of Work’, risk management and emergency procedures, to safeguard yourself, colleagues, and the public.
 Contribute to biological monitoring programmes.
 Manage and collate biological information in a consistent manner compatible with Trust and national datasets.

THE ROLE

We are looking for an enthusiastic Visitor Experience Assistant to join our team at Edmiston House on a part time basis. You will play a key part in the smooth running of the Rangers Museum and gift shop, making sure every visitor enjoys excellent customer service and a consistently high quality experience.

As one of the first points of contact for our visitors, you will work closely with the Visitor Experience team and Edmiston House management to ensure our standards are always met. Museum tours, Ibrox Tours and customer service within the gift shop will form most of the role, alongside bookings, ticketing, customer queries and the day to day operations of the museum and shop.

You will build a deep understanding of Ibrox Tours and the museum content, develop strong product knowledge of our retail range, and work towards both personal and team sales targets.

KEY RESPONSIBILITIES

Deliver a professional and welcoming visitor experience in person, by telephone and by email.
Actively engage with visitors on the museum floor and during tours to maximise their enjoyment of the collection and the interactives.
Respond effectively to enquiries, sell tickets and discuss upcoming events with visitors.
Support the retail operations of the gift shop, including till sales, replenishing merchandise, product deliveries and intake, stock takes and reporting on the sales performance of merchandise.
Process and distribute museum tickets using the SeatGeek ticketing system, following the necessary ticketing and cash handling procedures.
Manage visitor numbers and work with the team to keep the museum, shop and tours safe and enjoyable.
Maintain the museum to a high standard, including daily cleaning duties and security of the collection, and report any faults in a timely manner.
Undertake set up requirements for events within the museum space.
Provide a clear and concise handover to the next member of staff at each shift change.
Provide on the job training to new starters and colleagues covering the role.
Prioritise your workload to meet operational needs, providing prompt and accurate service with a keen eye for detail.
Complete general administration tasks and reasonable ad hoc duties from other departments as required.
Follow all company procedures and adhere to data protection requirements when handling personal information.

THE CANDIDATE

The candidate attributes include:

Previous customer service experience within a retail or heritage environment.
A demonstrable and exceptionally high level of customer service skills, with a real passion for delivering amazing experiences for our supporters.
Exceptional communication skills, with the confidence to engage with visitors, customers and colleagues.
Experience of handling challenging situations calmly and professionally, and seeing enquiries and complaints through to a positive resolution.
A confident individual with good presence and an engaging personality, able to remain composed and patient in all situations.
The ability to multi-task while managing an extremely varied workload.
Excellent organisational skills and the ability to see tasks through to completion.
A positive attitude, professionalism and a developed sense of discretion and confidentiality.
A willingness to develop your skills and enhance your knowledge through required training.
Flexibility to deliver above remit when required, and the ability to work flexible and unsocial hours including evenings, nights, weekends, bank holidays, Christmas Eve and New Year’s Eve.
Eligibility to work in the UK.

Contract Type: Fixed Term until February 2028

Grade: FC04

Salary: £26,786.83 – £29,170.80 per annum pro-rata

Hours: 28.5 hours per week (Monday, Tuesday, Wednesday, Friday and Saturday)

Location: Cadham Library

Job Reference: ON000640

We are OnFife and we know how valuable creativity is to our communities. Whether we’re helping people learn or making them laugh – we’re here to bring people together and make them feel good. Our spaces are some of Fife’s favourite places – from historic buildings to mobile libraries, award-winning new destinations to much-loved community hubs. Museums, theatres, galleries, libraries, and archives – we offer them all. We’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

We have an exciting opportunity for a Library Assistant to join the team within the Templehall Cluster. The post is based at Cadham Library which is a single-staffed library located in the Glenrothes area. The post is for 28.5 hours per week, spread over 5 days and includes evening and weekend working. This is a fixed-term contract ending February 2028.

You will undertake duties relating to the operations of the library; providing direct customer engagement and support; carrying out administration and support tasks and participating in the promotion and delivery of a range of community focused events and activities.

We are looking for someone with a can-do attitude who puts the customer first and strives to provide excellent experience to customers and visitors. The successful candidate will enjoy supporting people of all ages and backgrounds with digital skills, promoting reading for pleasure and responding to requests for information. They should have good IT skills and ideally have an interest in books and reading. They should demonstrate good organizational skills, a positive attitude to work and to change and be able to work independently, as well as part of a team. We are looking for a flexible approach and an understanding that, on occasion and with reasonable notice, there will be a requirement to work at another venue or change your work pattern. Access to transport is also essential, as travel throughout the region may be required.

If you would like to find out more information about this role before applying, please contact Brenda Hoyle, Assistant Area Manager for an informal chat. Please email Brenda at Brenda.Hoyle@onfife.com to arrange this.

When you’re ready to apply, please visit our website https://www.onfife.com/vacancy/library-assistant/ and complete our application form and equal opportunities form and return them to the HR team at hr.fct@onfife.com

The closing date for applications is 09:00 am on Thursday 8th October 2026.

Interviews will take place on Thursday 22nd October 2026 at Cadham Library.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

The Housekeeper is responsible for a wide variety of housekeeping duties in connection with the well-being and care of the holiday accommodation and visitor facilities at Pitmedden Garden (as per the Trust’s Housekeeping Procedures Manual), including the following:

Maintain stock-levels of housekeeping consumables and janitorial supplies.

Routinely clean and look after the holiday accommodation.

Duties will involve but are not limited to:

vacuuming, sweeping, mopping, polishing of floors

dusting/polishing of surfaces and fittings such as furniture, ornaments, panelling, stairs, and doors

dusting/wiping of sills, skirtings, door, and window frames

cleaning of windows

cleaning of lavatories, sinks, etc

changing of bed linen and towels, and making of beds

cleaning of bathroom/toilet areas and fittings

cleaning of kitchen areas and equipment

checking functionality of lighting, heating, TV/radio etc

replenishing of welcome/hospitality trays, and consumables

cleaning and providing clean laundry for each occupancy

disposal of general household waste