Visitor Services

PURPOSE OF THE ROLE:

To help maximize our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.

Specifically, to provide an efficient, reliable service and high standards in collections care and general cleaning at the property. The role is 5 days a week and may include occasional weekend working.

KEY RESPONSIBILITIES:

As directed by the Visitor Services Supervisor to carry out a wide range of collections care duties including:

• In line with current NTS best practice, clean and care for the collection of furniture, books, artworks, glass, ceramics, metals, textiles, other objects and historic interiors.
• Ensure all public areas are kept clean and tidy.
• Work with your line manager to allow visitors to interact directly with the objects on display whilst ensuring that their condition is monitored and maintained.
• Keep up to date and accurate conservation records.
• Help to ensure the NTS Integrated Pest Management regime is in place and monitored.
• Help to ensure Emergency Plans and related equipment is up to date
• Work with conservation volunteers and take an active role in staff and volunteer training in liaison with your line manager.
• Work with other staff to plan and deliver ‘conservation in action’ programmes and other public engagement activities and, where relevant, contribute content to social media.
• Ensure collections care, cleaning and conservation materials are available, properly maintained and stored.
• Deliver excellent customer care (internal and external) to foster a friendly and inviting atmosphere for visitors, staff and volunteers.
• Support the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport
• To actively feedback visitor comments to develop and improve conservation and visitor experience.
• To assist with the set-up, stewarding and break-down of events in relation to collections.
• To ensure the site meets with Health and Safety legislation in liaison with your line manager.
• To use personal protection equipment as provided and directed by your line manager
• To maintain excellent standards of site and personal presentation at all times, working with other Property staff, the Regional Team and contractors.
• Assist with collections care at other cluster properties, if required.
The Visitor Services Supervisor (Collections Care) based at Newhailes will have an overview of non-operational documentation, such as housekeeping plans.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential Qualifications and Experience

• Experience of interacting with the public and of providing excellent customer care.
• A good team player.
• A flexible approach to work, multi-tasking and working with staff across various departments.
• Good time management.
• A strong eye for detail.
• Good interpersonal and communications skills.
• Willingness to learn new techniques & activities, e.g. collections care, object handling etc.

Desirable Qualifications & Experience

• Demonstrable experience in collections care or cleaning within historic buildings.
• Good understanding of preventive conservation and environmental monitoring.
• An interest in history, conservation and the care of collections.
• Experience of working with volunteers.
• Knowledge of Health and Safety and emergency procedures.

DIMENSIONS AND SCOPE OF JOB

Tools / equipment / systems

• All equipment and cleaning materials are provided.
• Conservation and collections care training will be provided.
• This job involves lifting and carrying, working at height and use of ladders & scaffold towers.

Workplace context

• This role is based at Newhailes, but may include occasional work at other cluster properties (The Georgian House and Gladstone’s Land).
• This job does not require you to undertake a criminal records check.

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
Specifically, to ensure the smooth and safe operations in Admissions, Tours, Retail, Catering and Events activities making the property the best possible place to visit and work.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner;
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act;
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner
• Answering visitors’ queries about the site, education facilities and the local area;
• Providing information about the site, its history, contents, offers and merchandise;
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times
• The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required;
• Ensuring site is ready to open and welcome visitors by the set opening time;
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all instances of damage and wear and tear issues promptly to your line manager;
• Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

Financial Responsibilities (where applicable)
• To adhere to all financial procedures to include till operation and banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

Retail/Catering/Events/Cashier duties (where applicable)
• To ensure good housekeeping of catering kitchens, serveries and back of house areas.
• To ensure that retail merchandising is in accordance with NTS policy.
• To assist in achieving site retail/catering/events targets and KPI’s.
• To actively upsell products and services to facilitate the visitor’s enjoyment.
• To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
• To work flexibly across departments and sites as needed.
• To assist with the set-up, stewarding and break-down of events in liaison with the events coordinator.
• To assist with Heritage Hospitality events. Staff may be asked to work through into the night hours.

Health and Safety
• To ensure site meets with Health and Safety legislation in liaison with your department manager.
• To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
• To use personal protection equipment as provided and directed by your line manager

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
• No formal educational qualification required.

Skills, Experience & Knowledge
Essential
• Demonstrable experience in a customer-facing role, delivering impeccable customer care through excellent inter-personal skills.
• Demonstrable experience in a catering based role, delivering impeccable customer care and food safety standards.
• Demonstrable experience in sales or ticket/event/admissions – ideally in a heritage/tourism context – with experience and confidence undertaking till-work and cash handling/reconciliation.
• Experience in EPOS style till operation.
• Excellent cash handling skills.
• Excellent “front of house” persona – warm, welcoming, patient, understanding.
• Excellent selling skills – adaptable to customer type and product.
• Demonstrable excellent time management skills and the ability to prioritise.
• Flexible, helpful outlook to customers and colleagues.
• An understanding and commitment to the aims and objectives of the National Trust for Scotland.
• Living the values of the National Trust for Scotland and encourage colleagues to do the same
o The ability and willingness to understand others’ perspectives and to consider the impact of your actions on them and to adapt your actions as necessary.
o The ability and willingness to learn and try new things, to be flexible and step outside of your comfort zone.
o An open and honest way of communicating, ready to ask others for their ideas and to be open to hear and consider different points of view.
o A pro-active approach to taking initiative and to driving forward ideas and projects designed to improve daily operations and deliver an exceptional visitor experience.

Desirable
• Experience in storytelling and a passion for Scottish heritage and history

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

IONA ABBEY – PERMANENT POSITION – VISITOR OPERATIONS AND CUSTOMER CARE STAFF

37 HRS – APRIL TO SEPTEMBER
18 HRS – OCTOBER TO MARCH

This is an exciting time to be working at Iona Abbey. You will play a key role in ensuring that every visitor has an enjoyable and informative visit.

Cardhu Distillery, our client’s 5-star Scottish Tourist Board attraction is a magnificent story to experience first-hand. As a distillery which was pioneered by a woman the journey takes you through this fantastic piece of history and culture, ensuring you will learn and understand the sites important heritage.

A fantastic opportunity as a Seasonal Tour Guide provides a chance to be involved with a dynamic team who aim to create remarkable experiences for all their visitors, taking them on a journey they will always remember and sharing their love for Whisky with all visitors. You will be responsible for sharing the heritage with passion and enthusiasm and acting as ambassadors to the business.

Building strong rapport with customers is key and having the confidence and passion to represent our client in a dazzling way, ensuring the customers leave with complete satisfaction.

No prior knowledge of Whisky is necessary, however if you are fluent in other languages that would be advantageous but not essential.

Does this sound like the opportunity you have been looking for? We would love to hear from you and discuss this exciting role in more detail. Please contact, Paula Lang at Brightwork on 0141 272 8144 or email Paula.Lang@brightwork.co.uk

Your Time at Work
The site is open across seven days per week and we require flexibility as some evening and weekend work is required. There is a variety of different hours available so please contact us to discuss further.

Our Perfect Worker
This is a crucial and important role within the team, and you will be required to provide a first-class customer service experience. From warmly greeting the visitors to promoting brands, providing guidance on questions and upselling products alongside assisting in the shop. The ability to work together as a team and have exemplary communication skills are imperative.

Key Information and Benefits
Temporary on going role, rate of pay £9.50

Job Description
Reporting to the Homeplace Supervisor, the Visitor Centre Team Member will host brand experiences including tours of the distillery and tastings at Glendronach Distillery.

You will fully understand the production process, maturation and products and deliver information confidently to guests of the homeplace.

As part of a small team you must be willing to take on a number of tasks and duties including working in each area of the homeplace including the tasting bar and retail. Communication and Team work are required to succeed in this role.

Responsibilities:

Responsible for leading guests on a guided tour and other experiences.
Lead guests in an enjoyable, and safe manner, providing information about the distillery, process, history, and products in a narrative format.
Conducts guided tastings for guests.
Able to provide specialized tours for trade and other designated guests.
Assists in the training of new employees, including those learning new tours and experiences. Training to consist mostly of having staff shadow and answer questions.
Work across all areas of the visitor centre operations including tasting bar and retail.
As needed, performs duties including but not limited to set-up and breakdown of tastings, greeting of guests, and retail customer service and sales. Also able to assist in directing vehicles to parking areas when needed, as well as monitor activities of guests on grounds for security concerns.
Ensure compliance with daily checks and requirements
Ensures uniform application and consistency of Company policies and procedures and develops good employee relations.
Builds company image by collaborating with employees and customers, following and enforcing ethical business practices.
Ensure the Homeplace is kept clean, tidy and free from hazards at all times.
Drive safety initiatives. Ensure that safe working conditions exist and that all programs and policies are effectively implemented and practiced.
Ensure compliance with BF quality policies, standards, and systems.
May be required to represent the brand at events off property.

Additional Job Description
Additional Job Description
Requirements:

Be at least 18 years of age

Demonstrated skills and ability to develop and maintain effective relationships with people at all levels including internal and external; management groups; sales, marketing; wholesalers, and retailers.

Previous customer service experience

Strong oral presentation skills as well as interpersonal skills

Welcoming, professional and courteous manner

Ability to take direction and work at a fast pace when necessary.

Proactive and able to make decisions

Must be available weekends, holidays, and occasional evenings

Previous experience within the spirits industry or strong retail background preferred

Hours: Full-Time
Duration: Permanent
Pay: £19,760.00 per annum

The Royal Yacht Britannia is an award-winning, five-star visitor attraction and exclusive evening events venue in Edinburgh, which employs more than 160 staff. This former floating palace of Her Majesty The Queen, usually attracts circa 350,000 visitors a year from around the world, and would normally host circa 100 exclusive evening events per annum.

Led by Chief Executive, Bob Downie, Britannia provides an exceptional experience for visitors. This dedication to excellence has led to the Royal Yacht being rated as Best UK Attraction (Which? Magazine 2020) and Scotland’s Best Visitor Attraction for 13 years running. Britannia is also Tripadvisor’s Travellers’ Choice Best of the Best award winner, and the top 1% in the world in its category.

Our Visitor Experience department is dedicated to ensuring that visitors receive the highest level of customer experience possible and we are looking for a Housekeeper to join the team.

Reporting directly to the Housekeeping Team Leader, key responsibilities will include:
• Ensuring that the Britannia tour route and visitor centre are cleaned to a high standard and maintained throughout your shift
• Safe use and storage of all equipment and chemicals required to maintain the cleanliness of the tour route and visitor centre
• Assisting with any other duties, as required by the Housekeeping Team Leaders and Visitor Experience Managers

Core hours: 40hrs a week (working 8 hour shifts between 7am and 7pm, including weekends), with any additional holiday/shift cover, as required, to suit the needs of the business.

The ideal candidate will be committed to delivering high standards in Housekeeping, have a friendly, can-do attitude and a desire to help and assist staff and visitors alike.

Company benefits include:

• 33 days annual holiday entitlement
• Enhanced long service holiday entitlement
• 10% non-contributory company pension
• Life assurance
• Performance and loyalty payment scheme
• Complimentary tickets to The Royal Yacht Britannia
• Staff discount in the Royal Deck Tea Room, Britannia Gift Shop and The Lighthouse Restaurant & Bar aboard Fingal
• Free car parking at The Royal Yacht Britannia

If you feel you have the personality, skills and experience we are looking for, then we would love to hear from you.

How to Apply:
Please send your CV outlining why you feel you would be suitable for the role of Housekeeper to: recruitment@tryb.co.uk or postal applications to:

Sarah Thomson
Visitor Experience Manager
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

Closing date: 27 September 2021

No agencies please.

Please note, due to the volume of applications we receive, we are unable to respond to unsuccessful candidates. If you have been selected for interview you will be contacted directly.

Distillery Hosts and Guides are responsible for providing a world class service to guests at Holyrood Distillery.

They will work within our on-site bars, lead tours and host events; actively promoting our brand, products, and experiences. They may also be asked to perform other duties across the distillery which will involve working within the shop, taking bookings, assisting with admin tasks, and opportunities to learn about, and be more involved in, production operations.

They will have responsibility for the daily stock and presentation of the Distillery, including the sale and up-sale of spirit and shop products, tastings, serving and presenting drinks, and other related activity.

Distillery Hosts will be the face of Holyrood Distillery – so must be passionate and knowledgeable about our products and experiences; and be a genuine people person with a passion for Edinburgh and our place in it.

See role profile attached for further information. We are recruiting for both part-time and full-time roles, as we look forward to building a positive and flexible team within our growing business.

Please send a CV and covering letter to visit@holyrooddistillery.co.uk.

Applications welcome ASAP, with deadline of submissions at 4pm 20th September 2021.

Purpose of the role

The National Trust for Scotland opened stage one of a ten-year conservation program in summer 2019. The Hill House is now protected by a steel frame structure which incorporates walkways over the house and a new visitor center and café which delivers a unique heritage visitor experience.

We are looking for talented and customer focused individuals to join our team and to help us make The Hill House a 5* Visitor Attraction

We are looking for people who have experience or a keen interest in Catering.

KEY RESPONSIBILITIES

To provide a consistently high standard of visitor care when –

• Welcoming visitors to the café and working in an efficient and knowledgeable manner
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.
• Answering visitors queries about the catering offer
• Promoting the National Trust for Scotland and the benefits of membership.

To maintain excellent standards of site and personal presentation –

• Ensuring the café is fully stocked and set up daily
• Wearing correct uniform, name badges, or PPE as required
• Working in harmony with other departments within the property

Financial responsibilities –

• To adhere to all financial procedures to include till operations and cash reconciliation duties
• Help achieve sales targets and membership recruitment targets
• Upsell products within the café
• Actively feedback visitor comments to line managers to improve offer, service and operation

Health and safety –

• To ensure the site meets with the Health and Safety legislation in liaison with your department manager
• To ensure that visitors vacate the site at close of business and site is secured at end of the day

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential –

• Ability to work within a team, with minimal supervision, to a high and safe standard
• Ability to be flexible and adapt to various working patterns
• Ability to adjust pace to match customer flow without compromising quality of service
• Excellent front of house persona – warm, welcoming, patient and understanding
• Excellent selling skills
• Genuine belief in the value of good customer service
• Ability to be proactive and to take the initiative
• Excellent personal presentation

Desirable –

• Demonstrable experience in sales, EPOS systems and cash handling/reconciliation
• Experience in a customer facing role
• Catering experience

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Purpose of the role

To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to gain income and ensuring that the site and its’ assets are safe and secure.
Specifically, to ensure the smooth and safe operations in Admissions, house management, Catering and Events activities making the property the best possible place to visit and work.
We are looking for talented and customer focused individuals to join our team and to help us make The Hill House a 5* Visitor Attraction.
We are looking for people who have experience or a keen interest in Visitor Experience and Scotland’s’ Heritage.

KEY RESPONSIBILITIES:

To provide a consistently high standard of visitor care at all times when:

– welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner.
– welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.
– welcoming International visitors and aiding with specific needs.
– welcoming large groups in an efficient and warm manner.
– answering visitors’ queries about the site, education facilities and the local area.
– housekeeping duties.
– assisting in the day to day running of a retail offer.
– providing information about the site, its history, contents, offers and merchandise.
– promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times:-

– the general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing where required.
– ensuring site is ready to open and welcome visitors by the set opening time.
– wearing correct uniform, name badges, or PPE as required.
– reporting all instances of damage and wear and tear issues promptly to your line manager.
– working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

Financial Responsibilities –

– To adhere to all financial procedures to include till operation and banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

– To actively upsell products, services and memberships to facilitate the visitors’ enjoyment.

Health and Safety –

– To ensure site meets with Health and Safety legislation in liaison with your department manager.

– To ensure that visitors vacate the site at close of business and that the site is secured at end of day.

– To use personal protective equipment as provided and directed by your line manager.

Desirable

• Demonstrable experience in a customer-facing role, delivering impeccable customer care through excellent inter-personal skills.
• Demonstrable experience in a customer-facing role in a heritage environment.
• Demonstrable experience in sales or ticket/event/admissions with experience and confidence undertaking till-work and cash handling/reconciliation.
• Excellent cash handling skills.
• Excellent “front of house” persona – warm, welcoming, patient, understanding.
• Excellent selling skills – adaptable to customer type and product.
• Flexible, helpful outlook to customers and colleagues

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Royal Lochnagar Distillery is situated close to Balmoral Castle and produces one of our client’s most exclusive whiskies. This prestigious site represents an everlasting experience you will not forget.

Your Time at Work
A fantastic opportunity as a Seasonal Tour Guide provides a chance to be involved with a dynamic team who aim to create remarkable experiences for all their visitors, taking them on a journey they will always remember and sharing their love for Whisky with all visitors. You will be responsible for sharing the heritage with passion and enthusiasm and acting as ambassadors to the business.

Our Perfect Worker
This is a crucial and important role within the team, and you will be required to provide a first-class customer service experience. From warmly greeting the visitors to promoting brands, providing guidance on questions and upselling products alongside assisting in the shop. The ability to work together as a team and have exemplary communication skills are imperative.

Building strong rapport with customers is key and having the confidence and passion to represent our client in a dazzling way, ensuring the customers leave with complete satisfaction.

Key Information and Benefits
No prior knowledge of Whisky is necessary, however if you are fluent in other languages that would be advantageous but not essential.

The site is open across seven days per week and we require flexibility as some evening and weekend work is required.

Does this sound like the opportunity you have been looking for? We would love to hear from you and discuss this exciting role in more detail.

Brightwork offers the services of a recruitment agency for permanent roles and a recruitment business for temporary roles.

REGISTER YOUR INTEREST
Oban Visitor Centre Team
Permanent – Full Time and Part-Time (Annualised Hours) Contracts

About Us 
This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Feel inspired? Then we may have the opportunity for you. 

About the Positions
Oban is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe. We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.

We have iconic roles such as Brand Home Leads, Brand Home Guides, Health and Safety professionals and many more. You will provide engaging and memorable tours and play a key role in the success of our onsite retail store. You’ll help to interpret our visitors’ desires in order to provide a personalised experience for each customer.

You would receive ongoing brand training in order for you to become an exceptional Diageo Brand Ambassador and encourage others to discover the delights of Scotch Whisky.

If this sounds like your dream location to start an outstanding career, then register your interest today and we will keep you updated on future vacancies.

About You
We want every one of our guests to enjoy an unforgettable experience when they walk through the doors of Oban Visitor Centre. That begins and ends with the people who will work there. We’re looking for remarkable talent to provide the warmest of welcomes and to help us tell the Oban story to the world.

We have a saying here at Diageo that ‘Character is Everything’ we believe that we must draw on the experiences of everyone and the differences in who we are in order to create an extraordinary visitor experience.

To be successful, you’ll be guided by a customer-first approach and passionate about the delivery of world-class customer experiences. You’ll work collaboratively with a positive and hardworking approach and value the importance of working in a team.

If you have experience within Hospitality/Retail/Travel and Tourism, then we want to hear from you!

Next Steps
This is your opportunity to register your interest for a brand like no other and to take a step into making history with us at Oban Visitor Centre.

If this sounds like your dream location to start an outstanding career, then register your interest today by entering your details and CV and we will keep you updated on future vacancies.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. 

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings. 

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying. 

CHARACTER IS EVERYTHING 

REGISTER YOUR INTEREST

Lagavulin Visitor Centre Team

Permanent – Full Time and Part-Time (Annualised Hours) Contracts

About Us 
This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Feel inspired? Then we may have the opportunity for you. 

About the Positions
Lagavulin is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe. We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.

We have iconic roles such as Brand Home Leads, Brand Home Guides, Health and Safety professionals and many more. You will provide engaging and memorable tours and play a key role in the success of our onsite retail store. You’ll help to interpret our visitors’ desires in order to provide a personalised experience for each customer.

You would receive ongoing brand training in order for you to become an exceptional Diageo Brand Ambassador and encourage others to discover the delights of Scotch Whisky.

If this sounds like your dream location to start an outstanding career, then register your interest today and we will keep you updated on future vacancies.

About You
We want every one of our guests to enjoy an unforgettable experience when they walk through the doors of Lagavulin Visitor Centre. That begins and ends with the people who will work there. We’re looking for remarkable talent to provide the warmest of welcomes and to help us tell the Lagavulin story to the world.

We have a saying here at Diageo that ‘Character is Everything’ we believe that we must draw on the experiences of everyone and the differences in who we are in order to create an extraordinary visitor experience.

To be successful, you’ll be guided by a customer-first approach and passionate about the delivery of world-class customer experiences. You’ll work collaboratively with a positive and hardworking approach and value the importance of working in a team.

If you have experience within Hospitality/Retail/Travel and Tourism, then we want to hear from you!

Next Steps
This is your opportunity to register your interest for a brand like no other and to take a step into making history with us at Lagavulin Visitor Centre.

If this sounds like your dream location to start an outstanding career, then register your interest today by entering your details and CV and we will keep you updated on future vacancies.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. 

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings. 

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying. 

CHARACTER IS EVERYTHING