Visitor Services

Volunteering, Engagement and Learning Officer

About the museum:
Launched in 1824, HMS Unicorn in the third oldest ship in the world still afloat and one of the six oldest ships in the world. Now a historic ship and Accredited Museum, HMS Unicorn is situated in City Quay, Dundee. Visitors can explore four decks full of history and discover the unique experience of life on board a 19th century frigate.

Mission
Our mission is to deliver a world class museum experience, work continuously to safeguard the future of HMS Unicorn, and care for our collections while making them accessible to all.

Vision
Our vision is to inspire those who visit and work with us, offering lifelong learning and engagement opportunities for our local communities and beyond.

About the role:
This is a maternity cover role and is key to achieving the Unicorn Preservation Society’s Vision and Mission by widening access to HMS Unicorn and its heritage, and fulfilling the Museums role as a community hub and source of community benefit. The post-holder will be responsible for HMS Unicorn’s successful Learning and Access programme which reaches over 3,300 people a year across a wide range of users both on and off ship. The post-holder will also be responsible for HMS Unicorn’s 50 volunteers through its flagship “WaveMakers” programme, plus student placements, work experience and trainees

Visitor Experience Administrator

Hours: Full Time or Part Time contract will be considered for the successful candidate, within the hours of 9am-5pm Monday-Friday
Duration: Permanent
Pay: £27,270 per annum

We are looking for an exceptional Visitor Experience Administrator to join our friendly team at The Royal Yacht Britannia. Reporting to the Visitor Experience Managers, your role will be to support the Visitor Experience Management Team, and wider business, to operate effectively.

Company benefits include:

– 6.6 weeks/33 days pro-rata, annual holiday entitlement (one week/5 days pro-rata more than statutory min)
– Performance and loyalty payment scheme
– 10% employer pension contribution (no employee contribution)
– Free car parking for staff
– Life Assurance
– Complimentary tickets and staff discount (Britannia and Fingal Hotel and other luxury hotels)

You must be proficient in Microsoft Office, and will need: strong communication skills; an eye for detail; good organisational skills, a positive and flexible approach when managing a busy and varied workload. Tasks will include, coordinating bookings, maintaining supplier lists, overseeing waste collection, providing administrative support for various initiatives, and handling departmental recruitment activities.

How to Apply:

Please send your CV and a covering letter telling us a bit about yourself and why you are interested in joining us, to recruitment@tryb.co.uk, for the attention of Colin Purnell and Sarah Thomson.

Closing date: Ongoing

No agencies please.

Casual Museum Assistant

Job Title: Casual Museum Assistant

Contract Type: Casual

Hourly Rate: £12 – £12.59 plus unsociable enhancements

Grade: FC03

Location: St Andrews Museum

Job Reference: ON000458

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

As we are an accredited Living Wage employer paying the Scottish Local Government Living Wage, we guarantee that you will always earn more than the National Minimum Wage regardless of your role in the organisation.

We also offer a local government pension scheme, generous holiday allowance and flexible working opportunities. Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role

We have an exciting opportunity for Casual Museum Assistants to join our team at St Andrews Museum. Your days and hours will be a valuable contribution to our teams’ work pattern and will flex to meet the needs of the business. This will include weekday, weekend and occasional evening work for specific events. You’ll ensure that every visitor to St Andrews Museum has a memorable visit. You will adapt to, and acknowledge the diversity of our visitors and what they aim to get out of their visit to the venue.

You can view the full job description on our current vacancies page on our website.

About You

You’ll ideally come from a visitor/customer service background, but it’ll be your enthusiasm for helping others and devotion to customer care that makes you really stand out. Naturally good with people, you’ll be able to put customers of all ages and backgrounds at ease, whilst helping to promote the venue, its activities and events. Your passion for history, culture and community engagement will be apparent. You will be organised, efficient and thrive on variety. It goes without saying you’ll need excellent numeracy, literacy and communication skills, but you’ll also need excellent administration skills, and the processes involved with ensuring the security and operation of the venue.

How to Apply

If you would like to know more about these opportunities, please contact Judith Hunter for an informal chat.

When you’re ready to apply, please download and complete the application form and return this along with a completed equal opportunities form to our HR Team. The application pack can be downloaded on our current vacancies page on our website.

The closing date for applications is 9am on Thursday 7 December.

We are an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

Mobile Library Assistant / Driver

Contract Type: Perm
Grade: FC04
Salary: £23,633 – £25,829 (pro rata)
Hours: 21.6 per week
Location: Bankhead Depot, Glenrothes
Job Reference: ON000459

The Role

We are looking to appoint an individual in the role of Driver and Assistant on our mobile library vehicle. Based at Bankhead in Glenrothes, our mobile libraries serve our rural communities, providing a high-quality service to our customers.

The role involves working alone, or as part of a small team calling at villages and schools in the East of Fife. The working hours are 8.48am to 5pm Mondays to Wednesdays with the potential for extra hours to cover annual leave etc.

You can view the full job spec on our current vacancies page on our website.

About You

This is an ideal opportunity for someone who is experienced and qualified in driving a large (7.2 tonne) vehicle. A full, current clean driving licence with C1 entitlement is essential as is a current Driver CPC or willingness to work toward this.

A strong knowledge of ICT systems is required and experience of Spydus library software is an advantage. A good level of local and general knowledge is essential, together with a keen interest in books for adults and children. As you will be the face of OnFife on a day-to-day basis, a helpful and approachable manner, excellent communication skills, a flexible attitude and a customer-focused approach are essential. The successful applicant is required to undergo a PVG check.

How to Apply

If you would like to find out more information about this role before applying, please contact Jim Anderson, Fleet Officer for an informal chat.

When you’re ready to apply, please complete our application form and equal opportunities form and return them to the HR team. The application pack can be downloaded from our current vacancies page on our website.

The closing date for applications is 9am on Thursday 7th December 2023.

Interviews will take place on Monday 18th December 2023 at Bankhead Depot, Glenrothes.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

Admissions Assistant

This is an exciting opportunity to work for the lead body responsible for the historic environment in Scotland. You will be actively involved in work which supports providing the best experience for our visitors – ranging from: greeting our visitors in the car park, selling admission tickets or processing online bookings to our diverse visitor base. You will play a key role in ensuring that every visitor has an enjoyable and informative visit.

We are looking for someone who enjoys interacting with diverse groups of people, who has a passion for customer service and who would thrive in a fast paced and constantly changing workplace.

For further information about the role, please refer to the full job description which can be accessed on our website.

Guide

Camera Obscura & World of Illusions are proud to be accredited as a Living Wage Employer. The real Living Wage is the only UK wage rate calculated according to the costs of living.

Camera Obscura and World of Illusions is a VisitScotland 5-Star rated visitor attraction consisting of a rooftop Terrace, exhibitions, reception area and shop.

We are currently recruiting for full-time Guides.

The job of a Guide at Camera Obscura is an interesting and varied one. You will be working in the exhibition spaces to ensure our visitors are getting the most out of their visit.

In addition to selling tickets to the public at reception you will be required to promote the attraction to passers-by in the street.

You will be required to give presentations in the Camera Obscura room.

You will need a sound knowledge of the local area to answer queries from visitors.

In return you get a wide range of benefits, such as free entry into our attraction for friends and family, free tea and coffee, a very generous amount of breaks. We know that work life balance is important, we always try and be as flexible with shifts as possible.

You will be part of a dynamic, fun team where individuality is valued and we encourage all guides to work on their personal development by providing relevant training as well as giving opportunities to move up the career ladder.

You will also benefit from an extensive Employee Assistance Programme as well as an NHS approved wellness app for mental health.

The initial contract offered will be a temporary 3 months contract. Subject to passing the probation period, we are looking at offering a permanent contract

Please ensure your personal email is present on your CV.

Camera Obscura & World of Illusions are proud to be accredited as a Living Wage Employer. The real Living Wage is the only UK wage rate calculated according to the costs of living.

Seasonal Brand Home Host

Winter seasonal role – must be available to work over Christmas and New Year (NB we are closed Christmas Day and Boxing Day). You will be working in the distillery bar, reception and shop, and be supporting the wider Brand Home team with experience set up and clear down.

Hosts are responsible for providing a world class service to guests at Holyrood Distillery. Working within our on-site bar, shop and reception; actively promoting and selling our brand, products, and experiences as well as assisting with the setting up and clearing down of tours and experiences.

They will have responsibility for processing tour bookings, the sale and up-sale of spirit and shop products, tastings, pouring and presenting drinks, and maintaining stock and presentation standards across all areas of the Brand Home.

Must be a genuine people person, able to build quick rapport. Calm when under pressure, with the confidence and ability to respond to unexpected situations professionally, and to seek advice and support when required.

Please see the attached Job Description for more information

Visitor Experience Assistants

Variety of Contracts and Hours Available (Full time | Part-time | Fixed-term)

Culture Perth and Kinross is looking for enthusiastic, dedicated people to join our Front of House team at our brand-new attraction – Perth Museum – opening spring 2024. You will play an integral part in the operation of this exciting new venue, ensuring the delivery of an exceptional visitor experience with consistently high standards of service.

The main duties of the post include actively welcoming visitors and providing information about CPK museums and galleries and current exhibitions; providing security vigilance and patrolling the display areas whilst engaging with visitors; and actively selling museums and galleries merchandise and operating the cash till.

The posts will include evening and weekend work.

Culture Perth and Kinross is a charitable trust which delivers museums, galleries, and arts development as well as excellent community-based services, including libraries and community facilities, which enrich the lives of citizens of and visitors to Perth and Kinross. We are committed to contributing to the area’s economic and social wellbeing and we do this by getting more people more involved in cultural and creative activity.

If you believe you have what it takes to help us achieve success, then please visit the careers section of our website www.culturepk.org.uk to complete an application form. If you have any difficulties or questions, please email jobs@culturepk.org.uk

Visitor Services Assistant – Engagement

JOB PURPOSE

As a front-line member of the Engagement team your job is give an amazing welcome and tell the stories of the Culloden Cluster sites. This includes Abertarff House, Hugh Miller’s Cottage and Culloden Battlefield. You will be working in the gallery delivering handling workshops, delivering daily tours in the peak season, costumed presentations and facilitating school and military programmes as well as supporting in other departments.

This role is key to the visitor experience; your role is to put smiles on faces and ensure our visitors have an amazing visit.

Santa’s Elves

We are gearing up for the festive season and want to hear from cheery individuals who can meet and greet visitors to our enchanting Christmas Grotto.

• Are you upbeat and confident, with the ability to make our visitors feel comfortable?
• Can you demonstrate the maturity required to care for the wellbeing of our younger visitors and make their experience truly magical?
• Do you have experience of providing excellent customer service?

This is a seasonal position from 24th November to 24th December and weekend working is essential. Hours of work will vary with shifts usually starting around 9am and ending at 6pm.

Interested? Please email your CV and covering letter to the recruitment team at recruitment@buccleuch.com.

The closing date for applications is 14 November.

Please view our privacy policy at http://www.dalkeithcountrypark.co.uk/privacy/

Assistant Stockperson

National Museums Scotland is one of the leading museum groups in Europe with one of the largest and most diverse collections in the world.
We are looking for enthusiastic, passionate, honest, service-driven individuals to join our team.

Benefits of joining us as our Assistant Stockperson will include:
• Civil Service Pension (26.6% employer contributions!)
• Generous annual leave (28.5 days – rising to 33.5) as well as an additional 8 days public holidays (Pro-rata where applicable)
• Cycle to Work scheme
• Free access to national (and international) museums and exhibitions
• Exclusive discounts on both local and national High Street and online retailers
• Access to all the above and more from day one of employment.

About the Assistant Stockperson role:
This is a varied role involving both front and back of house duties. This role encompasses aspects of animal husbandry and welfare duties as well as friendly and regular interaction with our visitors directly through things like milking presentations that will help to encourage learning and engagement we well as help create an overall memorable visitor experience. From presenting public demonstrations to looking after our animals, our collections (and our visitors!), every day there is always something new to see at our working farm.

As an Assistant Stockperson at the National Museum of Rural Life you will:
• Tend to all husbandry tasks and livestock needs on the farm across our Ayrshire dairy herd, Tamworth pigs, Aberdeen Angus cattle, Highland Cattle, Scottish Black-faced sheep, Clydesdale horses, hens and farm cats
• Milk around 16 Ayrshire dairy cows using a traditional Round the Byre milking system
• Ensure public spaces at the farm are maintained to the highest standards of presentation, taking appropriate remedial action where necessary
• Engage with visitors daily in a professional manner in pursuit of the provision of a high-quality visitor experience.

Skills and experience we’re looking for in our Assistant Stockperson:
• A keen interest in agriculture, farming, history, or social culture
• Be in possession of a full clean UK Driving License with category F for Agricultural tractors
• Practical experience caring for farm livestock
• Knowledge of established animal welfare practices
• Ability to demonstrate an exceptional standard of customer service through well-established and effective communication skills

Hiring the right person for the right job is everything to us. We want to encourage you to apply if you think this is the role for you!

Evening Cleaner (part time)

Dalkeith Country Park has been enjoyed by visitors for 120 years and its woodlands, riverside trails, cycle tracks and events calendar are valued by visitors from near and far. The Park includes Fort Douglas, which is an exciting adventure play park for visitors of all ages, while the stable yard houses Restoration Yard, a unique venture comprising a retail store, food hall, restaurant and wellness space.

We are looking for an experienced Cleaner to help ensure we deliver a consistently clean and welcoming environment to our visitors.

• Do you have high professional standards?
• Can you demonstrate a ‘can-do’ approach to work?
• Are you a team player with good communication skills?

Hours of work will be 5pm to 8pm on a four days on, four days off basis.

Interested? Please email a copy of your CV and covering letter to recruitment@buccleuch.com.

Closing date for applications is Friday, 10th November.