Visitor Services

Learning Offcer

JOB PURPOSE

To assist the Learning Manager in delivering a range of learning-based programming, including schools’ workshops, guided tours, events, family activities, educational projects. This role also includes certain front-of-house duties such as admissions, retail and café work.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To deliver the learning and engagement provision at the property to a set of agreed standards, as well as assisting in developing new and existing learning programmes across ages and ability-levels.

To help develop and maintain the learning programmes and events at the property.

To proactively develop a knowledge of Burns and provide specialised tours and talks to the general public and visiting groups.

To ensure that the learning programmes on offer are relevant to potential users and are evaluated for further development in order to ensure uptake.

To help develop and maintain RBBMs social media presence.

To work closely with volunteers at the property and assist with their management.

To support the Learning Manager in ensuring the best presentation of the property and the safe and efficient provision of quality learning experiences.

To ensure Safe Systems of Work are implemented effectively within all activities undertaken and with external contractors.

To supervise future internships or any learning assistant roles.

Visitor Services Supervisor – Admissions & Memberships

To provide operational coordination and supervision of the admissions, membership and visitor experience in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, to ensure commercial, financial and conservation objectives are achieved.

This is a frontline post to supervise Visitor Services staff; whilst also undertaking the same admissions duties and working as part of the team to welcome visitors to the property, promote and sell Trust Membership, sell admissions tickets and control visitor entry/flow, facilitating their access and enjoyment to Culzean Castle and Country Park.

The Visitor Services Supervisor at a Trust property plays a pivotal role in ensuring that the management objectives are achieved through excellent customer service, admissions and membership sales.

As you will be working in a mostly customer-facing role, this means you will directly engage with visitors on arrival (and often at departure) so excellence in customer care is paramount, as you will be responsible for ensuring you are providing our Visitors with the best entry options (Membership, admissions tickets, guidebooks). The Visitor Services Supervisor is expected to manage and contribute to the sales targets for Admissions, Memberships and Guidebooks. You will have line management responsibility for a team of four.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

This is a key role to deliver a high-quality visitor experience at Culzean Castle and Country Park (including but not limited to):

To provide excellent customer service.

Be responsible and proactive. Ensuring all day-to-day tasks are completed including answering the telephone, recording statistics, serving customers and managing the Visitor Services Assistants

Managing all aspects of the Rota’s – shift allocation, holiday cover, and any staff administration required on our people management system People XP

Working with staff to ensure that all online training modules are completed at the start of the season and undertaking Performance reviews twice yearly and identifying training/development opportunities for the Admissions VSA’s

Ensuring that hours are input into Payroll spreadsheet accurately and in a timely manner.

Working with the Visitor Services Manager and the rest of the Visitor Services Team to deliver membership targets and KPI’s

Cash reconciliation duties including end of day administration tasks. Ensuring cash is handled accurately according to our cash handling procedures.

To ensure high levels of accuracy are maintained for all transactions and data recording

To actively ensure all selling opportunities are touched on through strong product knowledge and an excellent customer service to maximise sales of admission tickets, membership and donations.

To provide consistently excellent customer service when dealing with high volumes of customers

Adhering to the property’s quality standards

Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

Edinburgh Gin New Distillery (Various Roles)

COMING SOON…

Job Opportunities at our Brand-New Edinburgh Gin Distillery, starting late 2024!

Why not register your interest now and be first in line for one of these fantastic roles when our formal recruitment begins?!

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Our Story…

Born in 2010, and distilled in the heart of our namesake city, Edinburgh Gin has established itself as a pioneer in craft and wonder-filled flavour. We have been consistently rated on TripAdvisor as one of Scotland’s top tourist attractions through an offering of innovative and engaging experiences. Not one for ‘resting on our laurels’, in January 2024 we closed the doors to our Edinburgh Gin West End Distillery and Hanover Street retail shop in preparation for our extraordinary next chapter…

Nestled in the heart of Edinburgh’s Old Town, excitement is distilling as we look forward to opening our brand-new, state-of-the-art distillery at the Arches on East Market Street, where traditional craft meets innovation and we celebrate the art of gin-making amidst breath-taking views of Edinburgh’s skyline. This ongoing investment is a true testament to the pride we have in our product and our commitment to sharing this with our visitors, ensuring everyone who comes to see us has the most exceptional Edinburgh Gin experience.

With plans to welcome visitors from late 2024, our new Brand Home is more than just a distillery; it’s a place where stories are told, where discoveries are made, where life-long connections are made with our brand, and where the spirit of Edinburgh comes alive.

As we embark on this next evolution of our Edinburgh Gin journey, fuelled by our passion for gin and dedication to excellence, we are now looking for kindred spirits to join us at this truly exciting time…

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Our Job Opportunities…

At the heart of our brand, product and experience are our people – it’s our people who make all of the magic happen and so, as we continue our final construction activities at the Distillery, we are delighted to now welcome speculative interest in one of our future roles as part of the Edinburgh Gin team, with start dates across late 2024.

We have various roles available across our Visits; Retail & Admissions; Bar; and Housekeeping teams including:

Distillery Ambassador (Visits)

Distillery Ambassador (Retail & Admissions)

Distillery Ambassador (Bar)

Housekeepers

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Who We Are Looking For…

Warm, friendly, engaging and charismatic individuals, who share a true passion for Edinburgh Gin and providing exceptional visitor experiences.

Someone who is reliable, with a positive work attitude and flexible approach to their availability due to our 7-day operation including evenings and weekends (individual requests will be considered and advanced schedules provided!).

Applicants must be at least 18 years of age due to the nature of our industry and hold the appropriate eligibility to live and work in the UK.

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What We’ll Provide You…

A permanent role with a guaranteed monthly income based on our annualised hours contract

A highly competitive hourly rate of £12.60

A generous benefits package including enhanced annual leave, company pension scheme and product discount to name but a few…
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Next Steps…

The opening of our brand-new Edinburgh Gin Distillery is a truly momentous occasion for us, so if you are keen to join our wonder-filled Edinburgh Gin team and want be part of our exciting next chapter, what are you waiting for?!… Complete your application now and put yourself first in line for consideration when these opportunities become available later this year.

Please note, that along with your CV, you will need to answer some key questions and submit a tailored cover letter, bringing to life your skills, experience and why you would love to work with us – remember this is your opportunity to make yourself stand out from the crowd!

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Ian Macleod Distillers…

Edinburgh Gin is part of Ian Macleod Distillers, an entrepreneurial, family-owned whisky and spirits business who own other premium and luxury brands such as Rosebank, Glengoyne, Tamdhu, Smokehead, to name but a few… ‘Crafting Spirits With Passion’ is what we do best! If you haven’t already, please browse around our company website and immerse yourself in our colourful history and sample the details of our exquisite brands.

Proudly supporting the #OpenToWork movement.

Here at Ian Macleod Distillers (IMD), we are an equal opportunity employer and proud members of the Scotch Whisky Association, Drink Aware and the Portman Group. We have developed our ‘Responsible Spirits’ approach, also following best practice to help shape our commitment to wider social responsibility and industry standards and promoting responsible selling and consumption of alcohol.

Visitor Services Assistant (Seasonal)

What we do? Buccleuch is a diverse and innovative business with a passion for sustainable land use in rural Britain. We are dedicated to supporting the communities we live and work within, providing approximately 500 local jobs, respecting the environment, and contributing to rural culture through our heritage for generations to come. Our teams carefully manage complex economic, community and environmental considerations across a range of sectors, for the benefit of people and places.

The role? We are looking for a Seasonal Visitor Services Assistant to undertake a wide range of duties, whether that be helping in our tearoom, gift shop, or Larchwood Cabin Café. Your responsibilities will include giving a warm welcome to visitors, serving refreshments and delicious food, dealing with enquiries, and ensuring the highest standards of customer service. This is a seasonal role until the end of October, with variable hours, which will include regular weekend working.

The person? The ideal candidate will be friendly, a team player, great with people and enjoy a varied and exciting role. We are looking for an immediate start, and given that hours will vary, this role would suit someone who can be flexible. Ideally, you will be able to demonstrate previous customer facing experience. As Drumlanrig Castle is not accessible by public transport, access to your own transport is essential.

Why work for us? In addition to working within the stunning surroundings of Drumlanrig Castle, you will get the opportunity to learn new skills, and work with a friendly, supportive, enthusiastic team who share your passion for delivering excellent customer service.

How to apply? Please email a copy of your CV and covering letter to recruitment@buccleuch.com.

The closing date for applications is 26th July.

Guest Services Team Member

Join our team as a Guest Services Team Member at the newly refurbished Loch Ness Centre!

Join us as we walk guests through 500 million years of Loch Ness history. Our guests will be delving deeper into the real places, people, stories, and scientific research that has turned Nessie into an iconic Scottish legend.

As a member of our guest services team, you will deliver outstanding experiences for our guests ensuring their time with us is a memorable one.

Using your vibrant personality, you will greet and host our guests giving them the warmest of welcomes and a reason to return.

We are looking for team members with sparkle and passion, that are genuinely interested in providing high quality guest service and telling the stories of our unique attraction. A team playing attitude is a must.

When you join the team at The Loch Ness Centre we will invest in your career.

We offer:

Cash back on your medical costs
An additional day off for your birthday
Shopping discounts and much more…

Contract: Fixed term contracts available from August to September with variable hours available per week.

Salary: £12.00 per hour

For a full job description please visit The Loch Ness Website

Need more inspiration to apply? Here’s what our current team think about working at the Loch Ness Centre in our April 2024 survey: 89% of team can count on their colleagues for support when needed.

We look forward to reviewing your application!

Visitor Services Assistant – Housekeeping

Brodie Castle and Estate is situated in the parish of Dyke and Moy, Morayshire. The castle has been in the care of the National Trust for Scotland since 1979 and opened its doors to the public for the first time in 1980. The estate comprises Brodie Castle – which dates from 1567 – and its policies, which include a walled garden, parkland, driveways, a formal avenue and extensive plantations. Brodie Castle is further enhanced by the impressive interiors and collections it contains. Within Brodie Castle there are historic interiors of exceptional quality, which contain fine plaster ceilings and collections of international significance.

The post-holder is responsible, with the support of the Housekeeping and Holiday – Let Supervisor for delivering the highest standards of housekeeping and holiday-let servicing and customer care.

KEY RESPONSIBILITIES

The Key Purposes of the post will be met by ensuring all facilities and holiday lets are cleaned and presented by the highest possible standard.

General Housekeeping:

Undertaking the routine cleaning and housekeeping of domestic and display areas of the property, including but not limited to:

Vacuuming, sweeping, polishing of floors

Dusting/polishing of fittings such as panelling, stairs, and doors

Dusting/wiping of sills, skirting’s, door-frames, and window frames

Cleaning of windows

Cleaning of lavatories, sinks, staff-rooms etc

Supporting the use of the property for functions and events by:

Protecting vulnerable collections;

Assisting with functions furniture set-up and striking;

Clearing and cleaning before and after the event.

Holiday Let Accommodation (the Laird’s Wing and other holiday cottages):

Undertaking the routine servicing of let accommodation of the property, including but not limited to:

Vacuuming, sweeping, mopping, polishing of floors

Dusting of surfaces, fittings, furniture, ornaments, doors

Cleaning of windows

Changing of bed linen and towels, and making of beds

Cleaning of bathroom/toilet areas and fittings

Cleaning of (let) kitchen/scullery areas and equipment

Checking functionality of lighting, heating, TV/radio etc

Replenishing of welcome/hospitality trays, and consumables

Checking of collections and domestic inventories during changeover – specifically in the Laird’s

Admissions Assistant – HES/24/164

Thank you for your interest in the post of admissions assistant with Historic Environment Scotland, based at Stirling Castle. This is a permanent and pensionable appointment.

The post holder will be responsible for delivering the highest standards of visitor experience at Stirling Castle working across all areas within the admissions team, including car park, admissions area and outside, with delivery of information to visitors a core part of the role.

Housekeeper

Hours: Full Time (40 hours per week/any 5 days out of 7, between the hours of 7am and 7pm)
Duration: Temporary
Pay: £12.60 per hour

The Royal Yacht Britannia is an award-winning, five-star visitor attraction and exclusive evening events venue in Edinburgh, which employs more than 160 staff. This former floating palace of Queen Elizabeth II, usually attracts circa 350,000 visitors a year from around the world, and would normally host circa 100 exclusive evening events per annum.

Britannia provides an exceptional experience for visitors. This dedication to excellence has led to the Royal Yacht being rated as Tripadvisor’s No.1 UK Attraction (AGAIN) 2023-2024, and the top 1% in the world in its category.

Our Visitor Experience department is dedicated to ensuring that visitors receive the highest level of customer experience possible and we are looking for a Housekeeper to join the team.

Reporting directly to the Housekeeping Team Leader, key responsibilities will include:

– Ensuring that the Britannia tour route and Visitor Centre are cleaned to a high standard and maintained throughout your shift.
– Safe use and storage of all equipment and chemicals required to maintain the cleanliness of the tour route and Visitor Centre.
– Assisting with any other duties, as required by the Housekeeping Team Leaders and Visitor Experience Managers.

The ideal candidate will enjoy a varied role and be committed to delivering high standards in Housekeeping, have a friendly, can-do attitude and a desire to help and assist staff and visitors alike.

Company benefits include:

– 10% employer pension contribution with a choice to contribute up to a further 5% yourself, which would then be matched by us as well! (So 20% potential contribution to your pension).
– 33 days pro-rata annual holiday entitlement.
– Life Assurance.
– Complimentary tickets.
– Staff discount in the Gift Shop, Royal Deck Tearoom & The Lighthouse Restaurant & Bar aboard Fingal.
– Free car parking for staff.

If you feel you have the personality, skills and experience we are looking for, then we would love to hear from you.

Please send your CV outlining why you feel you would be suitable for the role of Housekeeper to: recruitment@tryb.co.uk or postal applications to:

Sarah Thomson
Visitor Experience Manager
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

Closing date: 23 July 2024

No agencies please.

Please note, due to the volume of applications we receive, we are unable to respond to unsuccessful candidates. If you have been selected for interview you will be contacted directly.

Visitor Services Assistant – Housekeeping

JOB PURPOSE

To maximise visitor enjoyment by providing an efficient and accurate service, and high standards in housekeeping based on the needs of the property.

Castle Fraser

Castle Fraser is situated in the foothills of the Grampian Mountains. Only 3 miles from the village of Kemnay the estate is set in the rolling farmland of Aberdeenshire with mixed forestry plantations nearby. The history of the Fraser family goes back to the 15th century with parts of the Castle itself date back to 1576.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

The Housekeeper is responsible for a wide variety of housekeeping duties in connection with the well-being and care of the holiday accommodation and visitor facilities at Castle Fraser (as per the Trust’s Housekeeping Procedures Manual), including the following:

Maintain stock-levels of housekeeping consumables and janitorial supplies.

Routinely clean and look after the holiday accommodation and will involve but is not limited to:

vacuuming, sweeping, mopping, polishing of floors

dusting/polishing of surfaces and fittings such as furniture, ornaments, panelling, stairs, and doors

dusting/wiping of sills, skirtings, door, and window frames

cleaning of windows

cleaning of lavatories, sinks, etc

changing of bed linen and towels, and making of beds

cleaning of bathroom/toilet areas and fittings

cleaning of kitchen areas and equipment

checking functionality of lighting, heating, TV/radio etc

replenishing of welcome/hospitality trays, and consumables

cleaning and providing clean laundry for each occupancy

disposal of general household waste

To be first point of contact in case of queries or questions from clients regarding the holiday property and to provide additional service or help when requested.

Assist with the administration of any repair works.

Monitor the condition of furniture – reporting any loss or damage to the Visitor Services Manager

Undertake any administration required in support of housekeeping, including (but not limited to): planning regimes for routine and in-depth cleaning; stock control and ordering of recommended cleaning consumables/janitorial supplies; recording work undertaken.

Deliver excellent customer care to foster a friendly and inviting atmosphere for visitors.

Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, and considered use of transport.

In accordance with the property’s procedures, share in the common responsibility for the safe evacuation or management of colleagues and visitors in the event of a fire or security alert or alarm. This includes weekly fire alarm checks whilst cleaning and keeping a record of the checks.

Visitor Services Assistant

JOB PURPOSE

To maximise our visitors’ enjoyment of Newhailes House and Gardens by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure. To ensure the smooth and safe running of operations primarily focusing on admissions, retail and food and beverage operations. To provide the highest degree of customer service: greet and welcome all visitors to the property; recruit new Trust members and promote fund-raising initiatives; deliver appropriate admissions procedures; and provide general visitor information.

Please note that the job involves some physical activity in the form of periods of standing, walking, etc. Some flexibility will be required as to when hours are worked and weekend working will be expected.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

This role will assist the admissions, retail and catering teams in delivering a high-quality visitor experience at Newhailes House and Gardens (including but not limited to):

Providing excellent customer service.

Be responsible and proactive. Ensuring all day-to-day tasks are completed including responding to customer enquiries, answering the telephone, cleaning, recording statistics etc.

Handling cash accurately and processing sales across all platforms.

To ensure perpetually high levels of accuracy are maintained for all transactions and data recording.

To actively drive-up selling opportunities through strong product knowledge and an excellent customer service to maximize sales of admission tickets, membership and donations.

Working with the Guides and supporting with tours.

Cash reconciliation duties including end of day and administration tasks.

Be able to take responsibility for your own development and learning.

Taking booking enquiries and process appropriately.

To develop a working knowledge of the history of the site and being able to relate that to visitors in a friendly and engaging way.

Adhering to the property’s quality standards including wearing of uniform.

Learning and Engagement Officer (Schools and Public Programmes)

Dynamic Earth are an educational charity on a mission to empower everyone with understanding and empathy for the Earth. Our Learning and Engagement Service create, curate and deliver a diverse programme of events and experiences throughout the year which support the delivery of Dynamic Earth’s strategic plan and charitable purpose.

An exciting opportunity has arisen to join our team in the position of Learning and Engagement Officer. This position sits within our Learning and Engagement Directorate, who are responsible for the creation and delivery of events and experiences that support the delivery of our charitable mission through a broad range of Earth and environmental science topics.

Role Purpose:
Working closely with fellow Learning and Engagement Officers across our schools and public programmes, you will develop and deliver events and experiences with a wide range of audiences – both locally and nationally – which support the delivery of our learning and engagement programme strategies and department plans.

Main Duties:
School Programmes – You will work as part of a team to deliver and create experiences for schools which provide inspirational learning journeys which support national priorities, both at Dynamic Earth in our centre and through national outreach in-person and digitally.

Career Long Professional Learning – You will create and deliver experiences which evolve the knowledge, confidence and skills of practitioners in the delivery of high-quality Earth sciences learning.

Family and Public Programmes – You will support the creation and delivery of high-quality family and public programmes including drop-in events for families, temporary exhibitions, indoor and outdoor family workshops and special events for young people and adults.

Outdoor Programmes – You will create and deliver outdoor experiences for families, children and young people and adults in Holyrood Park, including Outdoor Clubs.
Dino’s Saturday Science Sessions – You will support the co-ordination and delivery of our Saturday Children’s’ Workshop Sessions.

Outreach – You will create and deliver experiences with school learners and families as part of Scotland-wide outreach programmes.

Experience and Qualities:

Required qualifications and experience:
· Educated to at least degree level in a science or related discipline – or lived experience as an alternative to a formal qualification.
· Experience of developing and delivering science learning and engagement experiences.
· Excellent communication and organisational skills with strong attention to detail.
· Some flexibility to work during school holidays and outside normal working hours.
· Enthusiastic, pro-active and friendly attitude.

Desired qualifications and experience:
· Experience of training others to deliver science engagement.
· Experience of working in a science centre or museum setting.
· Clean UK driving licence.

Please note, this is a fixed term contract for 2 years

To apply, please email your CV and cover letter to peopleandculture@dynamicearth.org.uk

Learning and Engagement Officer (Community Programmes)

Role Purpose:
Working closely with the Learning and Engagement Manager (Community Programmes) and colleagues across the team, you will play an active and hands-on role in developing and delivering our community learning and engagement programmes and partnerships, which ensure Dynamic Earth provides high-quality and in-depth repeat engagement opportunities for a wide range of underserved and underrepresented audiences.

Main Duties:
Community Programmes -You will work as part of a team to deliver and co-create experiences with community audiences which provide inspirational and accessible learning journeys, both at Dynamic Earth in our centre and through outreach. This will include supporting the delivery of funded community projects and school programmes with at-risk young people.

Outdoor Programmes – You will create and deliver outdoor experiences for families, children and young people and adults in Holyrood Park, including Outdoor Clubs.

Outreach – You will support the creation and delivery of experiences with school learners and families as part of Scotland-wide outreach programmes.

Experience and Qualities:
Required qualifications and experience:
· Educated to at least degree level in a science or related discipline – or lived experience as an alternative to a formal qualification.
· Experience of developing and delivering science learning experiences.
· Excellent communication and organisational skills with strong attention to detail.
· Some flexibility to work during school holidays and outside normal working hours.
· Enthusiastic, pro-active and friendly attitude.

Desired qualifications and experience:
· Experience of training others to deliver science engagement.
· Experience of working in a science centre or museum setting.
· Clean UK driving licence.

To apply, please email your CV and cover letter to peopleandculture@dynamicearth.org.uk

Learning Offcer

Visitor Services Supervisor – Admissions & Memberships

Edinburgh Gin New Distillery (Various Roles)

Visitor Services Assistant (Seasonal)

Guest Services Team Member

Visitor Services Assistant – Housekeeping

Admissions Assistant – HES/24/164

Housekeeper

Visitor Services Assistant – Housekeeping

Visitor Services Assistant

Learning and Engagement Officer (Schools and Public Programmes)

Learning and Engagement Officer (Community Programmes)

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