Visitor Services

Brand Home Guide
Lagavulin Visitor Centre
Permanent – Full-Time Annualised Hours

Closing Date – 23/06/2020

About Us
This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process.

Feel inspired? Then this may be the opportunity for you.

About the Role
This is an exciting opportunity to join the talented team at our Lagavulin Visitor Centre as a Brand Home Guide.

Being an integral part of the visitor centre team, as a Brand Home Guide, you’ll be required to deliver high standards of customer service and an exceptional and memorable visitor experience. Our tours are the opportunity for the public to learn who we are and what we do, you’ll be guiding them around our beautiful distillery representing the brand and Diageo using the full training provided.

You will assist with ticket sales and promoting our brand throughout the full experience. From warmly greeting our guests to providing advice and information on the offerings of our world-class visitor experience.

Our impressive whisky bar holds many of our products, therefore shop duties and upselling products will be required alongside the merchandising of our other products in the retail area.

You’ll help with the planning and implementation of special events throughout the year.

Please note that this role is permanent full-time comprised of annualised hours. This means that during peak tourist season you may work full-time hours (circa 38 hours per week) and accordingly will work fewer hours throughout the rest of the year e.g. November to March. Annual salary is paid in 12 equal monthly instalments.

About You
Brands like Guinness and Johnnie Walker were created by the leading entrepreneurs of their age.  And their spirit is alive in our business every single day and you’ll see this nowhere better than in our Lagavulin distillery. 

Here you won’t just stand on the shoulders of giants.  You’ll take what they created and make it even better for those who come after you.  It’s a career-defining responsibility.

We’re looking for people with character: driven, resilient and open-minded.  Are you passionate about customer service and a team player?  We certainly hope so!

We’re looking for someone who values the importance of working in a team and being able to build strong working relationships with customers as well.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

CHARACTER IS EVERYTHING

Brand Home Lead
Lagavulin Visitor Centre 
Permanent – Full-Time - Annualised Hours     

Closing Date – 23/06/2021     

About Us  
This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process.  

Feel inspired? Then this may be the opportunity for you.  

About the Role    
We have an amazing opportunity to join our talented team at our Lagavulin Visitor Center as a Brand Home Lead.  
   
As a Brand Home Lead, you’ll be vital to the day-to-day management of the Brand Home, organising tours and allocating them to your team. You’ll provide vital support to the Regional Brand Home Manager with all operational activities relating to the experiential, bar and retail offerings.

You’ll act as a Key Holder and will be responsible for the opening and closing of the Brand Home and manage both the safe and till for banking purposes as well as being responsible for stock control.

Our Brand Homes showcase to the public who we are and what we do. You’ll be responsible for driving the performance of the Brand Home and ensure that the team deliver world-class standards of customer service and exceptional and memorable visitor experiences.

You’ll provide daily support and supervision of the Brand Home Guides and agency staff, including scheduling, monitoring and recording of working hours, supporting new and ongoing training to the team as well as ensuring ongoing personal development and the reporting of team performance and KPI’s.

Our retail area holds our impressive range of Scotch and you’ll play a key role in supporting the Regional Brand Home Manager with retail strategy and visual merchandising management. You’ll also help with the planning and the implementation of special events throughout the year. Not only will you support the Regional Brand Home Manager in event strategy, but you will be vital in building community engagement and the delivery of the Brand Home sustainability ambition.

Please note this is a permanent full-time role comprised of annualised hours. This means that during peak tourist season you may work full-time hours (circa 38 hours per week) and accordingly will work fewer hours throughout the rest of the year e.g. November to March. Annual salary is paid in 12 equal monthly instalments.

About You
We’re looking for people with character: driven, resilient and open-minded. Are you passionate about customer service and driving excellence within your team? We certainly hope so!

We’re looking for someone with experience leading world-class teams whilst ensuring excellent customer service standards are adhered to at all times. You’ll value the importance of working in a team and demonstrate the ability to build strong working relationships with customers as well as key stakeholders.

You’ll be eager to lead projects and put forward your own ideas to sustain and improve the business ensuring direct contribution to the performance of the Brand Home.

You’ll be experienced working towards targets and have the drive to achieve necessary KPIs whilst subsequently leading the team on a daily basis to work towards these targets.

You’ll be flexible as the role requires both evening and weekend work throughout the year and this will be planned in advance. It’d be great if you had an understanding of Microsoft office or similar applications however this is not essential

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

CHARACTER IS EVERYTHING

Brand Home Guide
Dalwhinnie Visitor Centre
Permanent – Full-Time Annualised Hours

Closing Date – 4th July 2021

About Us
This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process.

Feel inspired? Then this may be the opportunity for you.

About the Role
This is an exciting opportunity to join the talented team at our Dalwhinnie Visitor Centre as a Brand Home Guide.

Being an integral part of the visitor centre team, as a Brand Home Guide, you’ll be required to deliver high standards of customer service and an exceptional and memorable visitor experience. Our tours are the opportunity for the public to learn who we are and what we do, you’ll be guiding them around our beautiful distillery representing the brand and Diageo using the full training provided.

You will assist with ticket sales and promoting our brand throughout the full experience. From warmly greeting our guests to providing advice and information on the offerings of our world-class visitor experience.

Our impressive whisky bar holds many of our products, therefore shop duties and upselling products will be required alongside the merchandising of our other products in the retail area.

You’ll help with the planning and implementation of special events throughout the year.

Please note this role is permanent full-time comprised of annualised hours. This means that during peak tourist season you may work full-time hours (circa 38 hours per week) and accordingly will work fewer hours throughout the rest of the year e.g. November to March. Annual salary is paid in 12 equal monthly instalments.

About You
Brands like Guinness and Johnnie Walker were created by the leading entrepreneurs of their age.  And their spirit is alive in our business every single day and you’ll see this nowhere better than in our Dalwhinnie distillery. 

Here you won’t just stand on the shoulders of giants.  You’ll take what they created and make it even better for those who come after you.  It’s a career-defining responsibility.

We’re looking for people with character: driven, resilient and open-minded.  Are you passionate about customer service and a team player?  We certainly hope so!

We’re looking for someone who values the importance of working in a team and being able to build strong working relationships with customers as well.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

CHARACTER IS EVERYTHING

Brand Home Lead
Dalwhinnie Visitor Centre
Permanent – Full-Time – Annualised Hours  

Closing Date – 4th July 2021

About Us 
This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Feel inspired? Then this may be the opportunity for you. 

About the Role 
We have an amazing opportunity to join our talented team at our Dalwhinnie Visitor Center as a Brand Home Lead.

As a Brand Home Lead, you’ll be vital to the day-to-day management of the Brand Home, organising tours and allocating them to your team. You’ll provide vital support to the Regional Brand Home Manager with all operational activities relating to the experiential, bar and retail offerings.

You’ll act as a Key Holder and will be responsible for the opening and closing of the Brand Home and manage both the safe and till for banking purposes as well as being responsible for stock control.

Our Brand Homes showcase to the public who we are and what we do. You’ll be responsible for driving the performance of the Brand Home and ensure that the team deliver world-class standards of customer service and exceptional and memorable visitor experiences.

You’ll provide daily support and supervision of the Brand Home Guides and agency staff, including scheduling, monitoring and recording of working hours, supporting new and ongoing training to the team as well as ensuring ongoing personal development and the reporting of team performance and KPI’s.

Our retail area holds our impressive range of Scotch and you’ll play a key role in supporting the Regional Brand Home Manager with retail strategy and visual merchandising management. You’ll also help with the planning and the implementation of special events throughout the year. Not only will you support the Regional Brand Home Manager in event strategy, but you will be vital in building community engagement and the delivery of the Brand Home sustainability ambition.

Please note this is a permanent full-time role comprised of annualised hours. This means that during peak tourist season you may work full-time hours (circa 38 hours per week) and accordingly will work fewer hours throughout the rest of the year e.g. November to March. Annual salary is paid in 12 equal monthly instalments.

About You
We’re looking for people with character: driven, resilient and open-minded. Are you passionate about customer service and driving excellence within your team? We certainly hope so!

We’re looking for someone with experience leading world-class teams whilst ensuring excellent customer service standards are adhered to at all times. You’ll value the importance of working in a team and demonstrate the ability to build strong working relationships with customers as well as key stakeholders.

You’ll be eager to lead projects and put forward your own ideas to sustain and improve the business ensuring direct contribution to the performance of the Brand Home.

You’ll be experienced working towards targets and have the drive to achieve necessary KPIs whilst subsequently leading the team on a daily basis to work towards these targets.

You’ll be flexible as the role requires both evening and weekend work throughout the year and this will be planned in advance. It’d be great if you had an understanding of Microsoft office or similar applications however this is not essential

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

CHARACTER IS EVERYTHING

JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
This role is primarily a catering role however The VSA role also covers admissions, membership & retail. This is a weekend role, the successful candidate will be on rota 1 day per weekend.

Interested applicants should forward a completed application form to the People Department (Applications), The National Trust for Scotland, Hermiston Quay, 5 Cultins Road Edinburgh EH11 4DF, by mail or by email via workforus@nts.org.uk, by first post (i.e. 10.00am) on Friday 25th June 2021.

JOB PURPOSE

To maximise our visitors’ enjoyment of Pollok House by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.

Specifically, to ensure the smooth and safe operations in Admissions, Tours, Retail, Catering and Events activities, making Pollok House the best possible place to visit and work.

Interested applicants should forward a completed application form to People Services Department (Applications), The National Trust for Scotland, Hermiston Quay, 5 Cultins Road, Edinburgh EH11 4DF, by mail or by email via workforus@nts.org.uk, by first post (i.e. 10.00am) on 2nd July 2021.

Do you have a passion for talking all things whisky, good communication skills, an engaging character and the enthusiasm to deliver an exceptional experience for tourists? We may have the role for you…..
The Glenturret Distillery opened its doors in 1980 to the public and has been welcoming visitors to this day. With a recent refurbishment and new offerings, we are looking for a Visitor Attraction Host to join our team.

This is a multi-skilled position. The role will involve undertaking tasks within Tourism and Retail.

Your responsibilities will include:
Welcoming visitors and tour companies to the distillery, giving the highest quality customer service. We offer various levels of experiences to our visitors, all of which you will present – you will receive internal and external training to fulfil all tasks. Presenting the Visitor attraction to our visitors maintaining a high standard of cleanliness and organisation in both customer and non-customer facing areas. We would expect the successful candidate to ensure all systems and procedures laid down by each department are followed with detailed accuracy. You should be aware of the daily business needs by referring to the appropriate communication channels. Maximising every opportunity to upsell on experiences and products tailored to the visitors’ needs, ensuring they have the best experience possible. To build relationships and delight our visitors with a highly engaging and interactive tour that showcases Scotland at its best.

Knowledge, Skills & Core Competencies will be advantageous, but all training will be provided.

Key skills:
Outstanding people skills.
Strong organisational skills, including strong timekeeping.
A team player.
Able to work under pressure.
High standards in customer service and care, with a keen eye for attention to detail.
A keen ability to improvise and adapt.

The position is offered as a permanent contract 20 hours per week minimum.
£8.91 per hour.

Company benefits include:
Group personal pension scheme
Life Assurance
Performance related bonus
Company discounts
Favourable holiday allowance.

If you think you would be suited to this role please send your CV and cover letter to recruitment@theglenturret.com

Please refer to our privacy policy https://www.theglenturret.com/privacy-cookies-policy

Join our team as a Guest Services Team Member

Do you want create memories for our guests in our growing portfolio of story-led experiences? If so we are the high-quality tourist attraction and leisure brand for you!

As a member of our guest services team, you will deliver outstanding experiences for our guests ensuring their time with us is a memorable one.

Using your vibrant personality, you will greet and host our guests giving them the warmest of welcomes and a reason to return.

We are looking for team members with sparkle and passion, that are genuinely interested in people and delivering high quality guest service, a team-playing attitude is a must.

In return, we will invest in your career. We offer:

Free health cash plan
Pension
Group discounts

Contract: zero hour fixed term contract (until 5th September 2021). Weekends & Bank Holidays included.

Salary:  £8.91  per hour

A full Job Description can be downloaded from the Continuum Attractions website.

About us

Continuum Attractions is a multi-million pound company employing over 450 talented people and welcoming just short of 2m guests per year.  Over 30 years we have created engaging visitor experiences that enrich, entertain and bring stories to life. We are a sustainable business with a bright future; our portfolio just keeps on growing.

Does this opportunity interest you?

Send a copy of your CV and covering letter telling us why you should be part of our Guest Services team

Join our team as Reservations and Relationship Executive.

An amazing opportunity has become available at one of the UK’s leading tourist attraction and leisure brand businesses. Are you passionate about building a career in the leisure industry, with a focus on driving sales and building relationships whilst delivering a first-class guest experience? If so, then this could be the role for you.

We are currently looking for a Reservations and Relationship Executive to join our team. You must be ambitious, flexible, reliable, and possess excellent communication skills whilst enjoying working as part of a team. You must have an eye for detail and be able to deliver the highest standard of sales, and be able to build and maintain relationships and drive guest engagement.

You will be responsible for generating sales and increasing revenue whilst dealing with the administration and co-ordination of education, hospitality, corporate and private events both on and off site.

Our attraction’s success revolves around our guests and they expect very high standards, so everything we do will be geared towards giving them an outstanding experience during their visit.

In return we will invest in your career. We offer:

Free health cash plan
Income protection
Pension
Group discounts
Contract: Full time hours. Weekends & Bank Holidays included.

Salary: £8.91 per hour

A full Job Description can be downloaded from the Continuum Attractions website.

About us

Continuum Attractions is a multi-million pound company employing over 450 talented people and welcoming just short of 2m guests per year. Over 30 years we have created engaging visitor experiences that enrich, entertain and bring stories to life. We are a sustainable business with a bright future; our portfolio just keeps on growing.

Does this opportunity interest you?

Send a copy of your CV and covering letter telling us why you should be part of our team

August-September
Mainly weekends but may change as Covid restrictions ease

We are looking for professional and motivated individuals to represent one of Dumfries & Galloway’s finest tourist destinations during the 2021 season.

Working as a Guide, you will be enthusiastic with a keen interest in Scottish history and ideally a good understanding of art. You must have exceptional standards of customer service and communication skills and an ability to talk to groups of all ages. Your role will be hosting Castle tours and assisting in the day-to-day operations of this unique tourist attraction. If you have a positive attitude and great people skills, we want to hear from you!

• Are you confident and enthusiastic in leading groups?
• Can you demonstrate a flexible approach to work?
• Are you skilled in communicating with the public and passionate about Scottish history?

This is a seasonal contract from August to the end of September. As Drumlanrig Castle is not accessible by public transport, access to your own transport is essential.

Interested? Please apply by emailing a copy of your CV and covering letter to recruitment@buccleuch.com.

The closing date for applications is Friday, 25th June.

Please view our privacy policy at https://www.buccleuch.com/privacy-cookies/

As a front line member of the Inverewe team your job is to generate the income that helps us care for this world famous garden. This role is vital in providing an amazing welcome and helping our visitors have a fantastic experience, followed by a visit to the shop which will form an important part of the visitor experience; your role is to make it a great part of their day. You will be expected to work in other areas of Visitor Services Operations (Catering) as required. Accommodation is available. Poolewe is great base for all sorts of outdoor pursuits and days off can be spent exploring this wonderful part of Scotland. Interested applicants should forward a completed application form to the People Department (Applications), The National Trust for Scotland, Hermiston Quay, 5 Cultins Road Edinburgh EH11 4DF, by mail or by email via workforus@nts.org.uk, by first post (i.e. 10.00am) on 25th June 2021.

To provide operational coordination and supervision of catering, retail, visitor services, and events at in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved.
The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service, and, with delegated responsibility for catering, retail, events and duty management is very often the “face” of the Trust to visitors and suppliers. As such, s/he directly influences public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation.
Interested applicants should forward a completed application form to the People Department (Applications), The National Trust for Scotland, Hermiston Quay, 5 Cultins Road Edinburgh EH11 4DF, by mail or by email via workforus@nts.org.uk, by first post (i.e. 10.00am) on 25th June 2021