Visitor Services

What we do? Buccleuch is a diverse and innovative business with a passion for sustainable land use in rural Britain. At Bowhill House visitors are spoiled for choice. They can enjoy a woodland walk, marvel at our beautiful gardens, explore the adventure playground, take a guided tour, and treat themselves to home baking and delicious lunches in the Old Kitchen Café or refreshments from The Horsebox.

The role? Working in the Courtyard area at Bowhill House, you will assist with a range of cleaning tasks to ensure high standards are consistently maintained, helping to deliver an excellent visitor experience for our guests. Responsibilities will include vacuuming, mopping, emptying bins, cleaning spillages, dusting surfaces, and sanitising bathrooms. Working hours will be a total of six per week (three on a Saturday and three on a Sunday) with additional hours likely during our busy summer period.

The person? Hardworking and detail-oriented, you will take pride in maintaining high standards, and be comfortable interacting with visitors. Due to our rural location, access to your own transport is required.

Why work for us? As well as working in the beautiful setting of Bowhill House, we offer excellent benefits including six weeks of holiday, gym and shopping discounts, and wellbeing related support and resources.

Interested? To apply, please email your CV and covering letter to the Recruitment team at recruitment@buccleuch.com.

The closing date for applications is 11 March.

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April to September 2026

What we do? Buccleuch is a diverse and innovative business with a passion for sustainable land use in rural Britain. At Bowhill House visitors are spoiled for choice. They can enjoy a woodland walk, marvel at our beautiful gardens, explore the adventure playground, take a guided tour, and treat themselves to home baking and delicious lunches in the Old Kitchen Café or refreshments from The Horsebox.

The role? Working in a team dedicated to providing an excellent visitor experience, this is a varied role that involves working in all aspects of our seasonal operation including welcoming customers, dealing with enquiries, serving food and drinks in our catering outlets, staffing our ticket hut, assisting with birthday parties, and helping our younger visitors enjoy our facilities, seasonal activities and events safely! Hours will vary and weekend working will be required to cover our busiest time of the week.

The person? You will be great with people, enthusiastic, calm under pressure and comfortable working in a fast-paced environment. Previous customer facing and catering experience is a plus, but training will be provided. Given the varied hours candidates will require a good level of flexibility. Due to our rural location, access to your own transport is required. If you are keen to learn and want to gain experience in a visitor services environment then we’d love to hear from you!

Why work for us? This is a unique opportunity to work in the stunning setting of Bowhill House, in a friendly, fun and supportive environment.

Interested? To apply, please email your CV and covering letter to the Recruitment team at recruitment@buccleuch.com.

The closing date for applications is 11th March.

PURPOSE OF THE ROLE
To manage and deliver a professional and enjoyable visitor experience at Hill of Tarvit Mansion and Kingarrock Hickory Golf Course in line with the wider strategies of the National Trust for Scotland and the property (including reception work and catering provision). You will also assist in the development & delivery of the golf operations. The role includes the planning and delivery of NTS events and helping with larger groups both in the Mansion and in the golf facility.

Duties will include welcoming visitors, the service of food & beverage, giving an introductory talk, collecting entry and green fees as well as taking bookings over the telephone, by email and in person. The successful candidate will assist with the marketing and promotion of the golf course online and good IT skills are required. Hours are worked on a rota system which includes evening and weekend work. Due to the nature of the post the successful candidate will be expected to work outdoors on a regular basis.

KEY RESPONSIBILITIES:
 Serving food & beverage both to golfers and other members of the public.
 Daily cleaning of the kitchen facilities and good hygiene practices at all times, including temperature checks.
 Maintaining an active and prominent presence during service periods.
 Ensure the delivery of the golf experience to a high standard.
 Reception duties both in Mansion House and Hickory Golf (use of till, answering telephone inquiries, welcoming visitors, giving an introductory talk and promoting membership).
 Ensure that the golf facility and associated equipment is maintained and presented to a high standard.
 Proactively support the sale of retail products in the golf facilities and liaise with property management over stock and point of sale.
 Responsibility for opening and closing and security of the golf starter cottage, and any other relevant areas.
 Maintaining and developing the Kingarrock and Hill of Tarvit social media presence.
 Occasionally assisting at other properties.

Customer Service:
 To be knowledgeable and engaging about Hickory Golf, Kingarrock & Hill of Tarvit, and to be aware of the products and services on offer.
 To present a short introduction about the history of golf and Kingarrock golf course.
 Assure a welcoming and cheerful presence for visitors to the catering facility, golf and other members of the public.
 Serve food and drink in a professional manner.
 To work hands-on with management and other departments in the planning and the delivery of products and events.
 Make customers aware of conservation and sustainability on the estate.

Health & Safety:
 To ensure site meets with all relevant Health and Safety legislation in liaison with your department manager.
 Make sure that customers to the catering facility are aware of allergens.
 To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
 To use PPE as provided and directed by your line manager.

SCOPE OF THE ROLE

People:
 To work closely with colleagues and volunteers to ensure coverage of the golf and Mansion House operations from March to October.

Financial:
 To adhere to all financial procedures to include till operation and banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

The current duties of this job require a criminal records (Disclosure Scotland) check to be carried out.

What we do? Buccleuch is a diverse and innovative business with a passion for sustainable land use in rural Britain. At Bowhill House visitors are spoiled for choice. They can enjoy a woodland walk, marvel at our beautiful gardens, explore the adventure playground, take a guided tour, and treat themselves to home baking and delicious lunches in the Old Kitchen Café or refreshments from The Horsebox.

The role? In this hands-on and varied role, you will support events and children’s activities, coordinate bookings, help set up for events, and generally pitch in where needed to ensure the smooth operation of our visitor services. Alongside administrative responsibilities, you will also work practically and creatively, working outdoors and immersing yourself in the unique character of the estate. While we think this is a full-time role over 5 days per week, we are open to applications from those who would prefer to work 4 days per week. Weekend working is required to support our busiest times, and occasional evening cover for events may also be required.

The person? With experience of planning and running activities, you will be a creative and positive individual with a can-do attitude. Comfortable using your initiative, you will have the confidence to take on practical tasks when needed, and will enjoy a busy and varied workload. You will be great with people, have a good level of IT skills and an organised approach to work. If you’re friendly, calm under pressure, and have a creative flair, we’d love to hear from you!

Why work for us? This is a fantastic opportunity to work with a great team in the stunning surroundings of Bowhill House. We offer excellent benefits including private health cover, six weeks’ holiday, gym and shopping discounts, and wellbeing related support and resources.

How to apply? Please visit our website at www.buccleuch.com/work-with-us/ and click on ‘download information pack’ under the relevant job title for more detail on the role and how to apply. If you decide that this is the role for you, click on ‘Apply Now’ and remember to include a covering letter along with your CV.

The closing date for applications is 10 March 2026.

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JOB PURPOSE
Here at National Trust for Scotland’s beautiful Brodie Castle we are looking for energetic, friendly, and confident individuals to join our amazing welcome team this season. No previous experience is needed, we would just love to hear from people who can interact and chat with our guests and make them feel welcomed and valued from the minute they arrive until we wish them farewell. This role is vital in providing an amazing welcome in all areas of the offer here at Brodie Castle, helping our visitors have a fantastic experience, and create wonderful memories.

Based in the Castle, Welcome Centre or Car Park, your role is to make a great day out truly exceptional for our guests. You’ll help us maximise all charity income opportunities through excellent customer service, product knowledge and taking a pride in everything we do, as well as inviting visitors to support our work through membership.

This role also includes conducting guided tours of the Castle for groups of up to 25 people or being a guide during our self-guided visits. You will shine a light on the fascinating history of the Brodie Family and the Castle they lived in through warm and enthusiastic story telling.

KEY RESPONSIBILITIES

• Provide excellent customer service to all who choose to visit.
• Be responsible and proactive. Ensuring all day-to-day tasks are completed as instructed.
• Welcome customers to the property by providing information on the site and facilities.
• Lead tours of the Castle and Grounds which tell the stories of the past, present and future of Brodie Castle.
• Help manage car park arrivals, process payments and give site orientation
• Work with the Visitor Services Managers and property staff to deliver targets and other KPI’s.
• Handling cash accurately and processing sales.
• Working closely with the Visitor Services Manager and property staff to ensure perpetually high levels of accuracy are maintained for stock inventories.
• Actively drive-up selling opportunities through strong product knowledge and an excellent customer service with a strong focus on membership and retail.
• Working with the Visitor Services Manager and property staff to ensure high standards of display, preparation, serving and merchandising at all times.
• Cash reconciliation duties including end of day and administration tasks.
• Be able to take responsibility for your own development and learning.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• Work across departments when necessary, supporting the wider Brodie Castle teams.
• Develop a working knowledge of the history of the site and being able to relate that to products.
• Provide consistently excellent customer service when dealing with high volumes of customers.
• Assisting in the general ongoing operational cleaning of all areas as necessary.
• Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).
• Play your part in ensuring that the presentation of all areas is of the highest standards including wearing of uniform.

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

As a Brand Home Ambassador & Tour Guide, you will be the face of our brand new distillery and visitor centre in Luss.

Your role will be pivotal in delivering exceptional, engaging, and educational experiences to all guests, from immersive gin tours and to bespoke whisky tastings. You will bring our wide portfolio of brands to life, ensuring every visitor leaves with a memorable experience.

Please apply using the link below, or reach out with any questions to information@lussdistillery.com

32 or 40 hours a week (four or five days)

What we do? With 1,000 acres of history, walks, wellness, shopping, food and adventure, all in a beautiful setting just a few miles from Edinburgh, Dalkeith Country Park is enjoyed and valued by locals and visitors from afar. Whether in search of adventure, play, thrills, food, shopping or restoration, we have something for all.

The role? In this hands-on and varied role, you will welcome visitors and help run activities in our Fort Douglas adventure playground, assisting with children’s birthday parties and other fun-filled seasonal events over Easter, Summer, Halloween and Christmas. Playing a key role in ensuring the needs of our visitors are met, you will respond to enquiries, coordinate bookings, support the coffee cabin, supervise colleagues, and provide general admin support. Regular weekend working is essential.

The person? Friendly, enthusiastic, with an organised approach and an eye for detail, the successful candidate will demonstrate initiative and the ability to communicate effectively with a wide range of people. If you have customer facing experience, good IT & admin skills and an interest in the outdoors then we would love to hear from you. Hospitality experience would be an advantage.

Why work for us? We offer excellent benefits including private health cover, six weeks of holiday, gym and shopping discounts, cycle to work scheme, and wellbeing related support and resources.

How to apply? You’ll find more information about this vacancy on our website www.buccleuch.com/work-with-us/. Just click on the role and download the information pack for full details. If you decide that this is the role for you, click on ‘Apply Now’ and remember to include a covering letter along with your CV. Please include details of your preferred number of days in your application.

The closing date for applications is 6 March.

Please view our privacy policy at https://www.buccleuch.com/privacy-cookies/

JOB PURPOSE

To provide operational coordination and supervision of retail, visitor services, and events at the Bachelors Club, in line with the Trust’s policies, priorities, performance standards and targets. Contribute to the enjoyment of the property by visitors and members, ensuring commercial, financial, and conservation objectives are achieved.

The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service and is very often the “face” of the Trust to visitors and suppliers. As such, they directly influence public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Responsible for a wide variety of duties in connection with the presentation, operation, cleanliness, and maintenance of the property.
• Cash handling, reconciliation and carrying out banking duties.
• Maintaining the highest standard of customer experience following the principles of “Exceeding Visitor Experience” training and ensuring we achieve a grading under the new awards systems, rolling out summer 2025.
• Monitoring Trip Advisor, providing responses and actions to address any negative feedback.
• Promoting and encouraging visitors to complete visitor surveys at the property or gathering contact details for survey later.
• Achieving financial targets in respect of admissions, retail, and membership sales
• Responsible for the retail stock, sales, and stock management in conjunction with the Retail Supervisor at RBBM.
• To promote membership of the National Trust for Scotland.
• Work closely with other managers across the Burns portfolio to deliver a programme of visitor events which increase visitor numbers, drives additional spending and support overall property targets.
• Responsibilities also involve maintaining the security of the property and its contents, keeping the building clean and functional, always following best practice.
• Sharing in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential
 No formal qualifications required.

Experience

Essential
• Excellent communication and influencing skills.
• A friendly communicative manner, flexible, willingness to accept responsibility, and ability to work on their own.
• Flexibility and versatility to meet the varied demands of the role
• Initiative and the ability to work responsibly without supervision, but also as part of a team.
• Personal commitment to high standards of presentation
• Must have a genuine understanding of, and belief in, the work of the National Trust for Scotland
• Experience of cash handling
• Experience in dealing with the public.
• Willingness to receive further training.

Desirable
• Volunteer management experience in the heritage sector including experience of recruiting and training
• Previous guiding experience in 3-star visitor attractions, Museum, etc.

DIMENSIONS AND SCOPE OF JOB

Scale
 Responsible for the day-to-day management of the Bachelors’ Club, typically welcoming around 600 visitors and an income of £1500.

People Management
• Line managed and supported by RBBM Operations Manager. Will also work closely with other property colleagues, particularly the RBBM Visitor Services Manager and Events Manager, and will interact with other technical/specialist advisory colleagues based in other locations and departments.
• Recruitment and management of property volunteers

Finance Management
• Not a budget holder
• Cash handling and banking.
• Sales targets and delegated budget responsibility

Tools / equipment / systems
• This may include use of ladders, stepladders, working at heights, lifting, fetching, and carrying objects.
• Will be a frequent user of cleaning materials and tools. The postholder is required to attend the Trust’s training programs to maintain and improve on their technical skills.

JOB PURPOSE
Ben Lawers NNR is the most important mountain area in the UK for rare arctic-alpine plants, some of which occur in few other locations. It is also a popular recreational destination, with over 40,000 visitors a year heading for the summits.
We are looking for a part-time Visitor Services Assistant to be an enthusiastic and effective part of the team, contributing to the smooth operation and conservation of Ben Lawers NNR. You will maximise visitors’ enjoyment of the Reserve by maintaining our public facilities to excellent standards, making them feel welcome by offering information and advice, and promoting the Scottish Outdoor Access Code (SOAC). You will support our rangers in ensuring the Reserve and its assets are protected, safe and secure, and assisting at events when required.
The role will be ambassadorial, building awareness and support for the National Trust for Scotland leaving those you meet with a desire to respect, protect, and enjoy the special natural environment and an understanding of how they can help to contribute their support to the property. It will require you to be outside for most of the time, to walk low level trails, carry out maintenance with hand tools and possibly a strimmer. There will be a requirement for lone working, but you may also work alongside other staff and volunteers.
The ability to engage with the public in a friendly manner is vital for the role, and general knowledge of the area, hillwalking and/or natural history would be an advantage.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the property in a friendly, efficient and knowledgeable manner, answering queries and providing information about it, and the local area.
• Provide a positive visitor experience by assisting with car parking at peak times, patrolling popular access points, property checks, events and onsite activities when required.
• Promoting the National Trust for Scotland brand to include selling memberships, events, upselling other properties and any promotional campaigns.
• Welcoming visitors with special needs/impairments and providing a high level of service in accordance with the Disability Discrimination Act.
• Welcoming international visitors and aiding with specific needs.

To maintain excellent standards of site and personal presentation at all times
• To assist with the general ongoing operational servicing, maintenance and delivery of visitor facilities across the property, including our car park, other outlying informal parking areas and low-level trails on the property.
• Ensuring the property is clear of debris, rubbish etc and that signage is befitting of a Trust property.
• Wearing branded clothing and name badge, when on site.
• Reporting all instances of damage and wear and tear issues promptly to your line manager.
• Participate in a “Duty” rota as required to ensure that visitor’s needs out with normal working hours are supported.
Financial Responsibilities (where applicable)
• To adhere to all financial procedures to include collection and safeguarding of monies from car park machine; to implement amendments to standard procedure as instructions may dictate.
• To collect donations using a hand-held terminal.
Other duties (where applicable)
• To collect and record visitor data and impacts.
• To assist in achieving site events targets and KPI’s.
• To actively upsell products and services to facilitate the visitor’s enjoyment.
• To work flexibly to support colleagues as needed.
Health and Safety
• To ensure site meets with Health and Safety legislation in liaison with your line manager.
• To use personal protective equipment (PPE) as provided and directed by your line manager.
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
• No formal educational qualification required.
Skills, Experience & Knowledge
Essential
• Demonstrable experience in a customer-facing role, delivering impeccable customer care through excellent inter-personal skills and personal standards.
• Excellent “front of house” persona – warm, welcoming, patient, understanding.
• Excellent time management skills and the ability to prioritise.
• Flexible, helpful outlook to customers and colleagues.
• The ability to think and act quickly when confronted with emergencies.
• Full UK driving licence and access to own transport.
• Experience of cash handling.
Desirable
• General knowledge of natural history and conservation, especially related to the uplands.
• A passion for, and desire to inspire and communicate about any of the following: hill walking in the Scottish mountains, the conservation work undertaken at Ben Lawers over the past 75 years, or the natural environment in general,
• Hands-on experience of practical estate management.
• Certification for use of strimmers and brushcutters.
• Recognised First Aid Qualification
• An understanding and commitment to the aims and objectives of the National Trust for Scotland.

JOB PURPOSE
This role will play a key role in an initiative to create searchable online access to the Mackintosh and Macdonald collections held at The Hill House and The Mackintosh Tearooms via the NTS website. Creating access to the collections is a strand within the Development Phase of the Trust’s NHMF funded Mackintosh Illuminated Project.
There are two key elements to the role. One is to systematically review, edit and prepare for publication, the images and collections data needed to make The Hill House and The Mackintosh Tearooms collections searchable online. This will involve working with the Collections Systems Manager, Digital Collections Asset Manager, NTS archivist, and colleagues at the two properties, to apply the online collections data standard to catalogue records, check digital images, and commission and catalogue additional collections photography where there are gaps. The second will be to work with Collections Management staff and property teams to inventory, photograph and catalogue any collections that have not yet been added to the Collections Management system.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Work with colleagues to review and develop the online collections data standard to ensure consistent accessible data across the collections at The Hill House and The Mackintosh Tearooms
• Responsible for a systematic review of The Hill House and The Mackintosh Tearooms collections records in the collections management system.
• Apply the new museum data standard consistently, including editing records and checking image quality
• Ensure The Mackintosh Tearooms collections are fully inventoried and documented on the Axiell database in line with the Trust’s collections information policy
• Work with the Digital Collections Asset Manager to carry out a detailed assessment of all relevant collections images in the Digital Asset Management System (DAMS) to identify and remove duplicates
• Plan and deliver a small programme of prioritised re-photography of collections to ensure a consistent standard across the NTS collections – commissioning photographers, managing the logistics of access to collections and the ingest and, working with the Digital Collections Asset Manager, cataloguing of images into the DAMS
• Liaise closely with the Mackintosh Illuminated project team and other key colleagues across NTS, including the Project’s Digital Producer and the web agency tasked with creating the new web based collections search.
• Contributing to internal project communications and creating project progress content for social media as required
• Research elements of the Mackintosh and MacDonald collections, to create enriched database content where needed while liaising with project research staff
• Other project and data related responsibilities, as required by the project team

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
Essential
• A degree in a relevant subject OR demonstrable track record of working in collections management or digital collections setting
Desirable
 Post-graduate degree Museum studies or similar

Experience
Essential
 Experience of working in collections management, or digital asset management, in an archive or heritage organization.
 Experience of working with collections management databases, such as Axiell Collections, and digital asset management systems
 Excellent skills in MS Excel, including managing large datasets
 Excellent communication skills and experience of working with a variety of internal and external stakeholders
 Analytical skills and scrupulous attention to detail
 Ability to work independently with excellent time management

Desirable
• Knowledge of, and demonstrable interest in, the life and works of Charles Rennie Mackintosh and Margaret Macdonald
• Experience of working on a collections online project
• Experience of object handling and inventory

JOB PURPOSE
The National Trust for Scotland is passionate about Scotland’s heritage, we make a difference to what makes Scotland so special. Pitmedden Garden is a re-created Scottish Renaissance walled garden with vibrant floral designs which combine with parterres to create a masterpiece of intricate patterns and fragrant flowers. Sections of the garden have a modern design for a more sustainable garden, offering a biodiverse, species-rich design which represents modern garden design. The garden also contains orchards with more than 200 fruit trees.
To ensure that the garden, grounds, and related policies of gardens are managed and maintained as internationally recognised gardens of outstanding historical and horticultural importance, contributing to the property’s overall conservation and development, and its enjoyment by visitors and supporters.
The role of ‘Gardener’ as a key member of the Pitmedden team, will be heavily involved in the implementation of development plans for the gardens and wider designed landscape.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
• A formal qualification at NVQ/ SVQ Level 2 in amenity horticulture supported by knowledge and a minimum of 4 years practical work experience in a heritage or amenity garden context.
• PA1 and PA6a spraying certificates, or willingness to be trained in the use of pesticides and to exercise that training.
• Current driving licence valid for driving in the UK.
• Formal machinery certifications, i.e., Ride on mowers, tractors, chainsaws etc.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Undertaking practical maintenance of the garden and estate e.g., managing trees and shrubs, herbaceous plants, and bulbs; turf care; pest/disease/weed control; staking, plant nutrition, composting and soil improvement to the required standards expected by the Trust and for the maximum safety of, and enjoyment by visitors including other professionals in the horticultural industry.
• Contributing to the management, conservation, and development of the garden and estate by plant propagation, cultivation, production of seed and the inputting of appropriate plant records on IRIS database and labelling were directed by the head gardener or first gardener.
• The ability to work individually or as part of a team across a wide range of activities across the garden & estate including large areas of Yew & Box hedge cutting, strimming & brush cutting, tractor/ATV driving, chipping & spraying.
• As requested, assisting with education/interpretation activities such as introductory talks and guided walks.
• Fostering positive relationships with visitors, local communities and other organisations and promote the work of the Trust when & were appropriate.
• On occasion, supervising and working with volunteers and/or staff members to ensure they deliver required outputs and the appropriate standard of work, and gain benefit/satisfaction from their activities.
• Undertaking such other reasonable duties as may from time to time be required to ensure the smooth running of the property as required by the Operations Manager / Property Management team.
• On occasion, contributing to the review and development of operational workplans for the gardens.
• Ensuring compliance with the Trust’s health, safety, and environment policies and procedures. This will include timely completion of HAVS, spraying records and attendance of annual health monitoring.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Essential
• Practical experience in general amenity or heritage gardening ideally in a garden open to the public.
• Demonstrable skills in plant husbandry, particularly trees, shrubs, climbers, herbaceous plants, turf culture and pruning techniques.
• Sound demonstrable plant knowledge and identification skills.
• Sound knowledge of basic tool and machinery use and maintenance and a wiliness to expand this.
• Good practical knowledge of Health and Safety processes and procedures and the ability to work effectively within these processes.
• Excellent interpersonal and communication skills; confident in interacting and dealing with the garden & estate team and a wide range of people; and able to represent the Trust.
• Good organisational and time-management skills – including the ability to prioritise work where necessary and the ability to work using own initiative, in the absence of direct line management.
• A high eye for detail and finish, quality standard and best practice.
• Competent IT skills sufficient for maintaining plant records, use of the internet/intranet, assisting volunteers, on-line learning, management of online forms and a wiliness to use this.
• An understanding and commitment to the aims and objectives of the National Trust for Scotland.
• Living the values of the National Trust for Scotland and encourage colleagues to do the same.
o The ability and willingness to understand others’ perspectives and to consider the impact of your actions on them and to adapt your actions as necessary.
o The ability and willingness to learn and try new things, to be flexible and step outside of your comfort zone.
o An open and honest way of communicating, ready to ask others for their ideas and to be open to hear and consider different points of view.
o A pro-active approach to taking initiative and to driving forward ideas and projects designed to improve daily operations and deliver an exceptional visitor experience.

Desirable
• Experience of tree inspection processes and/ or arboricultural practices (Chainsaw use) or willingness to undertake training.
• Current First Aid certification (or willingness to train and use).
• Experience of working in a mixed team that includes short-term/seasonal staff and/or volunteers.
• An appreciation of Scottish garden history in a general context.

DIMENSIONS AND SCOPE OF JOB
People Management
• Not a line manager but will, on occasion, supervise volunteers and staff under instructions from Head gardener or First gardener.
• Will work closely with other property colleagues and will have some interaction with other technical/specialist advisory colleagues based in other locations and departments (e.g. other NTS gardens.)
• Will have regular (daily) interaction with members of the public and guests of all ages and abilities.

Finance Management
Not a budget-holder but will be expected to take into consideration efficient use of resources for impact on the garden budget.

Tools/equipment
• Will be a user of driven vehicles such as ride-on mowers and tractors.
• Will be a frequent user of powered tools such as chainsaws, mowers, strimmer’s, hedge-cutters, and, have a curiosity to further this.
• Will be a frequent user of hand-tools such as spades, forks, trowels, rakes, hoes, shears, and secateurs.
• Will be an occasional user of IT equipment & role specific systems such as IRIS BG database, online holiday booking forms, expenses etc.

PURPOSE OF THE ROLE:
With its medieval roots as a royal stronghold, through centuries of development from a renaissance palace to Edwardian party pad, combined with its outstanding collection and it’s setting within the wider estate, the significance of Fyvie is profound. We are looking for enthusiastic, motivated and talented customer focused individual to join our team and continue that story.
Our Visitor Services Assistants are passionate about delivering 5 star experiences to our guests and can maximise opportunities to generate positive reviews and income for our charity. We are looking for team workers who are also able to use their own initiative, are driven to make a difference and work across the property. Your role works across different parts of our busy visitor attraction including in our retail space, admissions desk, selling of memberships and delivery of historical tours of our castle.
It’s important that Visitor Service Assistants (VSAs) ensure the property, and its assets, are safe and secure.
As a front-line ambassador for the National Trust for Scotland, our team promote the ambition of the Trust to provide Nature, Beauty & Heritage for everyone.
KEY RESPONSIBILITIES:

To always provide a consistently high standard of visitor care when:

• Welcoming visitors and promoting the value of Trust membership
• Assisting visitors in selecting and purchasing the most appropriate ticket option
• Working in our retail spaces to sell NTS products and merchandise, including processing retail deliveries, ensuring that stock is displayed and that the stock is kept tidy
• Guiding visitors throughout the property and providing information on its history, its furnishings and inhabitants.
• Stewarding rooms during high season, providing information on the history of the historic interiors
• Handling cash accurately and processing sales
• To actively drive-up selling opportunities on membership through strong knowledge and excellent customer service.
• Be able to take responsibility for your own development and learning.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• To work across departments when necessary, supporting the wider team, as appropriate not limited to weddings, functions, events and assisting our food & beverage team
• To provide consistently excellent customer service when dealing with high volumes of customers and busy periods, including coach visits. Excellent front of house persona – warm, welcoming, patient and understanding.
• Adhering to the property’s quality standards including wearing of uniform.
• Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

SCOPE OF JOB
People Management
• Will have regular (daily) interaction with members of the public of all ages and abilities
• Not a line manager but expected to help maintain a safe and welcoming environment for everyone.
• Working alongside and supporting our excellent volunteer team

Finance Management
• Share till reconciliation duties, as appointed by Visitor Services Supervisor.
• Cash handling and operating an EPOS till.

REQUIRED SKILLS, EXPERIENCE & KNOWLEDGE

Essential:
• Ability to work within a diverse team or independently, with minimal supervision to a high and safe standard.
• Ability to be flexible, to adapt working patterns and tasks to meet day-to-day property needs.
• Demonstrable time management skills and the ability to prioritise, including the ability to be proactive and to take the initiative.
• Demonstrable experience in sales or ticket/event/admissions with experience and confidence undertaking till-work and cash handling/reconciliation or a willingness to learn.

Desirable:
• Experience in EPOS style till operation.
• Excellent selling skills – adaptable to customer type and product.
• Previous front of house or guiding experience, especially in a historic building
• Foreign language skills
• Demonstrable experience in a customer-facing role, delivering impeccable customer care through excellent inter-personal skills, especially in a commercial setting