Visitor Services

Housekeeper

PURPOSE OF THE ROLE

To maximise visitor enjoyment of visitors to Brodie Castle and Estate by delivering the highest standards of housekeeping, and customer care across public facilities.

Background

Brodie Castle and Estate is situated in the parish of Dyke and Moy, Morayshire and boasts thousands of visitors each year. The castle has been in the care of the National Trust for Scotland since 1979 and opened its doors to the public for the first time in 1980. Within Brodie Castle there are historic interiors of exceptional quality, which contain fine plaster ceilings and collections of international significance.
Brodie Estate is also home to The Playful Garden which contains a fascinating menagerie of characters inspired by the castle’s quirky and colourful history, including Scotland’s biggest bunny sculpture.

The post-holder is responsible, with the support of the Housekeeping and Holiday – Let Supervisor for delivering the highest standards of housekeeping across public facilities and staff office spaces.

KEY RESPONSIBILITIES

The Key Purposes of the post will be met by ensuring all public facilities and office spaces are cleaned and presented by the highest possible standard.

General Housekeeping:
Undertaking the routine cleaning and housekeeping of the public facilities on site which are spread across 3 main areas of the Estate. Duties include but not limited to:
• Vacuuming, sweeping, mopping of floors
• Cleaning of lavatories, sinks, staff-rooms etc
• Emptying bins
• Restocking toilet paper, soap and handtowels
• Dusting/polishing of fittings such as panelling, stairs, and doors
• Dusting/wiping of sills, skirting’s, door-frames, and window frames
• Cleaning of windows
 Supporting the use of the property for functions and events by:
o Protecting vulnerable collections;
o Assisting with functions furniture set-up and striking;
o Clearing and cleaning before and after the event.

Holiday Let Accommodation (the Laird’s Wing and other holiday cottages):
Undertaking occasional support in servicing of let accommodation of the property, including but not limited to:
• Vacuuming, sweeping, mopping, polishing of floors
• Dusting of surfaces, fittings, furniture, ornaments, doors
• Cleaning of windows
• Changing of bed linen and towels, and making of beds
• Cleaning of bathroom/toilet areas and fittings
• Cleaning of (let) kitchen/scullery areas and equipment
• Checking functionality of lighting, heating, TV/radio etc
• Replenishing of welcome/hospitality trays, and consumables
• Checking of collections and domestic inventories during changeover – specifically in the Laird’s Apartment.

Collections Care:
Very occasional Collection Care support may be required.

SCOPE OF ROLE

People Management
• Not a line manager
• Will work closely with other property colleagues and will have interaction with other technical/specialist advisory colleagues based in other locations and departments
• Will work with contractors working on site and suppliers
• Will have daily interaction with members of the public of all ages and abilities

Financial Management
• Not a budget holder.

Tools/Equipment
• Will be a frequent user of cleaning materials, tools and specialist cleaning chemicals;
• May be a user of ladders, hand tools etc. required to gain access to and to perform conservation work/cleaning;
• May be a user of IT equipment
• May wear PPE for personal protection and protection of the property.

SKILLS, EXPERIENCE & KNOWLEDGE

The below outlines the key skills the job holder will need to possess and exercise. In addition, either knowledge of or experience in the following is required:

Essential
• Attentive to detail with an eye for presentation and finish;
• Personal commitment to high standards of cleaning;
• Ability to manage time efficiently and effectively in an environment of changing priorities;
• Ability to work effectively and efficiently without close supervision;
• Willing to show commitment and flexibility in work practice.
• A personal commitment to excellence in customer care with the ability to enthuse and motivate others;

Desirable
• Experience as a Housekeeping Assistant (or similar) in a busy visitor attraction.
• Previous housekeeping experience including cleaning and presentation of areas open to the public or let for holiday rentals and/or cleaning of domestic and staff areas.

Information Assistant

Join our gallery team!

Fruitmarket is looking to grow its team of Information Assistants to start after the opening of our Eva Rothschild exhibition, for the busy Summer period.

This position is paid Scottish Living Wage (currently £13.45 per hour), and is part-time on a flexible shift pattern. Most Information Assistants work an average between 7 and 21 hours per week.

Fruitmarket aims to welcome, inspire and empower audiences across Scotland, the UK and the world, breaking down barriers to ensure a diverse range of people see themselves reflected, represented and recognised in Fruitmarket’s programmes.

Our Information Assistant team are the first point of contact for visitors and vital in achieving this aim. Information Assistants are able to support visits with information about the exhibition and artists, and to discuss the work on display and deliver talks and tours for group visits.

Fruitmarket aims to reach people who have been under represented in audiences, in our team and in the sector and have prioritised increasing representation of disabled people, people who are Black, Asian or from an ethnic minority background. Fruitmarket welcomes all people no matter their age, race, gender, sex, sexual orientation, religion or belief, class, cultural background, disability, marital status, pregnancy or maternity status.

For any questions about the role please contact  julia@fruitmarket.co.uk. 

 Please visit https://www.fruitmarket.co.uk/about-us/recruitment/ to download the job description and the equalities monitoring form. Your CV should be maximum 2 pages and include a statement (max. 500 words) outlining how you fulfil the job criteria and demonstrating that you have the required skills for the post. We will also accept a CV and statement in video or audio. The application and equalities monitoring form should be emailed to jobs@fruitmarket.co.uk with Information Assistant as the email subject heading. 

The application deadline is Friday 12.06.26 at 12 noon. If you have not heard from us by 23.06.26 then your application has not been shortlisted.

Visitor Services Assistant – Housekeeping

JOB PURPOSE
The main purpose of this role is to clean and maintain standards in the holiday accommodation situated at Brodick Castle. The post holder will provide an efficient, reliable service and high standards in housekeeping based on the needs of the property. Areas will also include but are not limited to; holiday accommodation, visitor restrooms, café’ and castle, ensuring that these areas are cleaned and maintained to the highest standards, to make the property the best possible place to visit and work.
Occasional evening work may be required as well as supporting other departments on site depending on operational need at the time.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
The post holder is responsible for always providing a consistently high standard for visitor care which includes a wide variety of housekeeping duties in connection with the well-being and care of the property. Besides the focus on the area housekeeping the role supports other areas such as admissions, catering, retail, functions and events etc. in response to the needs to the business.

• Changeovers in the holiday accommodations.
• General cleaning of surfaces (e.g. windowsills, skirting boards and doors) and the vacuuming/cleaning of floors as appropriate and cleaning of the public areas, offices, meeting room, retail, café areas, public and staff toilets and entrances to the Museum and other areas as required.
• General maintenance, include things like replacing bulbs, function and event set ups, small DIY repairs.
• Contribute to major deep cleaning tasks during certain periods of the years.
• Empty and clean bins and remove waste to designated area, including the separation of waste, i.e. recycling, and any other duties which are in line with our green policies.
• To use cleaning materials appropriately, as instructed and economically; to inform Line Manager when stocks are low.
• To ensure that tools and equipment are in good working order, reporting any faults to Line Manager.
• Reporting losses/breakages, wear and tear and repairs required immediately to your line manager.
• Wearing correct uniform, name badges, or PPE as required.
• Follow Trust policy regarding Health and Safety, Environmental Sustainability, and Collections Care;
• Report to Line Manager any defects seen which are likely to affect public experience and security.
• Only use approved cleaning materials and in accordance with manufacturers printed instructions and COSHH regulations. Chemicals should never be mixed with other chemicals.
• Ensure Safe Systems of Work and guidelines are implemented effectively within the role.
• The postholder is required to attend the Trust’s training programs to maintain and improve on their technical skills.
• Deliver excellent customer care (internal and external) to foster a friendly and inviting atmosphere for visitors, staff and volunteers.
• Working in harmony with other departments; visitor services, events, gardening, maintenance and site repair employees/contractors.

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
• No formal educational qualification required.
• Current, clean driving license is required.

Skills, Experience & Knowledge
Essential
• Sound previous housekeeping experience including:
o cleaning and presentation of areas open to the public
o Evidence of taking action to identify health and safety issues, required repairs, damage etc.
• Personal commitment to high standards of cleanliness
• Personal commitment to excellence in customer care
• Flexible, helpful outlook to customers and colleagues
• Attentive to detail with an eye for presentation and finish
• Ensure that all activities undertaken are compliant with the Trust’s health and safety policies
• Excellent interpersonal skills, with an ability to get along with a wide range of people
• This is a physical job, which will normally include use of vacuums, mop and bucket, lifting, fetching and carrying laundry and objects
• Working flexibly in response to the needs to the business, including evening/weekend work and lone working
• An understanding and commitment to the aims and objectives of the National Trust for Scotland
• Living the values of the National Trust for Scotland and encourage colleagues to do the same
o The ability and willingness to understand others’ perspectives and to consider the impact of your actions on them and to adapt your actions as necessary.
o The ability and willingness to learn and try new things, to be flexible and step outside of your comfort zone.
o An open and honest way of communicating, ready to ask others for their ideas and to be open to hear and consider different points of view.
o A pro-active approach to taking initiative and to driving forward ideas and projects designed to improve daily operations and deliver an exceptional visitor experience.

Brand Home Ambassador

As a Brand Home Ambassador & Tour Guide, you will be the face of our brand new distillery and visitor centre in Luss.

Your role will be pivotal in delivering exceptional, engaging, and educational experiences to all guests, from immersive gin tours and to bespoke whisky tastings. You will bring our wide portfolio of brands to life, ensuring every visitor leaves with a memorable experience.

Please apply using the link below, or reach out with any questions to information@lussdistillery.com

Visitor Services Assistant

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Provide a consistently high standard of customer service

• Welcome customers at all our key touch points, from their arrival in our car park and entrance area, to making purchases in our café and shop, exploring our unique reconstruction of a 300-year-old turf house or enjoying the info hub, cinema and exhibition.
• Provide a responsive, friendly and efficient service tailored to the needs of both individual visitors and tour groups.
• Develop a thorough understanding of the place you work, enabling you to share stories.

• visitors, offer ideas to help them enjoy their visit and answer common questions.
Follow guidelines to ensure retail or catering displays remain enticing throughout the day and help with stock replenishment to ensure product availability.
• Work flexibly and in harmony with your colleagues across departments, supporting each other to make best use of team resources, especially at busy times.
• Seek visitor feedback and share your own ideas to develop and improve our offer, service and operations.
• Help gather photos / videos for social media to promote our activities and encourage visits.
• Assist with the set-up, stewarding and break-down of functions and events.

Generate the income that enables us to look after special places

• Be aware of the team’s targets for generating income and aim to achieve and exceed them.
• Actively upsell our café, shop and membership products and services with excellent product knowledge, tailored to customer preferences.
• Be responsible for accurate and secure till operation and sales processing, supporting the reconciliation of end-of-day takings.

Maintain excellent standards of site and personal presentation and safety

• Help with behind-the-scenes tasks to prepare for opening at the start of the day and close-down at the end.
• Take pride in the presentation of our buildings and surrounding landscape, maintaining high standards throughout by helping to clean public and staff areas.
• Report all instances of damage, wear and tear or maintenance needs promptly.
• Ensure you are clearly identifiable and appropriately dressed by wearing uniform, name badge and PPE, as required.
• Share responsibility for the health and welfare of property staff, volunteers and visitors by adhering to NTS Health, Safety and Environment policies and guidelines.

Visitor Services Assistant

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Provide a consistently high standard of customer service

• Welcome customers and offer an exceptional visitor experience at our key touch points, from arriving in our car park and coach park, to climbing up the Monument and enjoying our exhibition, or making purchases in our café and shop.
• Provide a responsive, friendly and efficient service, tailored to the needs of both individual visitors and tour groups.
• Develop a thorough understanding of the place you work, enabling you to share stories with visitors, offer ideas to help them enjoy their visit and answer common questions.
• Follow guidelines to ensure retail or catering displays remain enticing throughout the day and help with stock replenishment to ensure product availability.
• Work flexibly and in harmony with your colleagues across departments, supporting each other to make best use of team resources, especially at busy times.
• Seek visitor feedback and share your own ideas to develop and improve our offer, service and operations.
• Help gather photos / videos for social media to promote our activities and encourage visits.
• Assist with the set-up, stewarding and break-down of functions and events.

Generate the income that enables us to look after special places

• Be aware of the team’s targets for generating income and aim to achieve and exceed them.
• Actively upsell our café, shop and membership offer and services with excellent product knowledge, tailored to customer preferences.
• Be responsible for accurate and secure till operation and sales processing, supporting the reconciliation of end-of-day takings.

Maintain excellent standards of site and personal presentation and safety

• Help with behind-the-scenes tasks to prepare for opening at the start of the day and close-down at the end.
• Take pride in the presentation of our buildings and surrounding landscape, maintaining high standards throughout by helping to clean public and staff areas.
• Report all instances of damage, wear and tear or maintenance needs promptly.
• Ensure you are clearly identifiable and appropriately dressed by wearing uniform, name badges, and PPE as required.
• Share responsibility for the health and welfare of property staff, volunteers and visitors by adhering to NTS Health, Safety and Environment policies and guidelines.

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