Visitor Services

Brand Home Guide

Lagavulin Visitor Centre

Full-time, Fixed Term Summer Contract ending 31st October 2026

Salary: 26,678.31/annum (plus bonus, product allowance, private pension, sharepurchase scheme and many more)

About us

With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. From global icons like Johnnie Walker, Guinness and Tanqueray to Smirnoff and Don Julio, we create brands consumers love. Bring your passion and use your curiosity as you explore, collaborate and innovate. Together with passionate people from all over the world, you’ll test new ideas, learn and grow, and unlock a brighter, more exciting future.Join us to create a career worth celebrating.

About the Function

Our Scotland Brand Homes are world-class visitor experiences that bring our whisky brands to life through immersive tours, tastings and retail. They play a key role in engaging visitors from around the world and building lasting connections with our brands.

About the team

You’ll be part of a passionate and ambitious team at Lagavulin, delivering unforgettable experiences and sharing the story of Scotch whisky with visitors from across the globe.

About the role

As a Brand Home Guide, you will deliver engaging tours and exceptional customer service, creating memorable visitor experiences while bringing the Lagavulin story to life through tastings, storytelling and retail interaction.

Role Responsibilities

Deliver immersive tours and tastings to visitors from around the world

Provide outstanding customer service throughout the full visitor journey

Support ticket sales, guest engagement and experience delivery

Promote and sell products within the retail space

Assist with events and special experiences across the site

Act as a brand ambassador, sharing the story of Lagavulin and Diageo

This role offers the opportunity to develop your skills in hospitality, storytelling and brand experience while working in a truly unique and inspiring environment.

Experience / skills required

This could be the right opportunity for you if you have:

A passion for customer service and delivering great experiences

Experience in hospitality, tourism or retail environments (preferred)

Strong communication skills and confidence engaging with people

A collaborative mindset and ability to work as part of a team

Flexibility to work evenings, weekends and busy seasonal periods

Flexible Working Statement

Flexibility is key to our success. Talk to us about what flexibility means to you, so that you’re supported to manage your wellbeing and balance your priorities from day one.

Rewards & Benefits Statement

We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including:

Salary of £26,678.31 per annum plus bonus

Product allowance

Contributory pension scheme

Share purchase scheme

Generous holiday allowance

Diversity statement

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to new heights and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you.

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.

Recruitment Scam Warning

Protecting candidates is very important to us. All communications regarding your application will come from an email address ending in @diageo.com. In our recruitment process, we’ll never ask for money.

Additional Job Description
Brand Home Guide
Talisker Visitor Centre
Full-time
Fixed Term Contract ending 30th Nov 2026

Salary: £28,215 plus benefits (shared accommodation, annual bonus, product allowance, 34 days of holiday, private pension scheme, sharepurchase, and many more)

About Us

The oldest working distillery on the Isle of Skye is set on the shores of Loch Harport with dramatic views of the Cuillins. Producing an alluring, sweet, full-bodied single malt is so easy to enjoy, and like Skye itself, so hard to leave. Talisker is an iconic visitor centre that provides world-class visitor experiences to all our visitors from around the globe. We want every one of our guests to enjoy an unforgettable experience when they walk through the doors of Talisker Visitor Centre. That begins and ends with the people who work there. If you’ve got a real passion for our craft and our products, help us continue our story and create a future worth celebrating. 

You will be responsible for:

Being an integral part of the visitor centre team, as a Brand Home Guide, you’ll be required to deliver high standards of customer service and an outstanding and memorable visitor experience.
Our tours are the opportunity for the public to learn who we are and what we do, you’ll be guiding them around our beautiful distillery representing the brand and Diageo using the full training provided. 
You will assist with ticket sales and promoting our brand throughout the full experience, from warmly greeting our guests to providing advice and information on the offerings of our outstanding visitor experience.
There will be shop duties and upselling products will be required alongside the merchandising of our other products in the retail area. 
You’ll help with the planning and implementation of special events throughout the year. 

To be successful in this role:

We’re looking for people with character: driven, resilient and open-minded.  Are you passionate about customer service and a team player? We certainly hope so! 

 
We’re looking for someone who values the importance of working in a team and being able to build strong working relationships with customers as well.  Ideally you will have insight into the drinks industry or worked within a hospitality environment.

Please note – This role will require weekend and evening work.

Working with Us

Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

Product allowance
Contributory pension scheme
Competitive annual bonus (dependent on performance)
Generous holiday allowance

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Feel inspired? Create a future worth celebrating with us!

JOB PURPOSE
This is an opportunity to join the team which welcomes more than 400,000 people a year to the National Trust for Scotland’s Glencoe Visitor Centre. High presentation standards and cleanliness are essential aspects of a great visitor experience. You’ll help us maintain our reputation for both and in so doing, help our charity generate the income we need to care for this Highland gem.
This varied role works closely with our Visitor Services team on a range of house-keeping duties to ensure our visitor centre and its surroundings look their best. This includes caring for the appearance and condition of our exhibition, shop, cafés, toilet facilities and behind-the-scenes areas.
We’re looking for someone who is friendly and approachable, enjoys cleaning and takes pride in the presentation of their workplace. You’ll get the chance to work in an incredible location, meeting visitors from around the world and being part of a great team.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Responsible for a wide variety of housekeeping tasks on daily, weekly and monthly cycles, including:

o Ensure high presentation standards throughout the visitor centre by dusting, sweeping and cleaning surfaces (floors, counters, windows, doors, walls and displays)
o Maintain clean and well-stocked toilet facilities for visitors to use
o Respond promptly to ad-hoc needs, especially at busy times, like helping to clear café tables or dealing with accidental spillages
o Maintain waste disposal facilities across the site and maximise recycling levels, front and back-of-house
o Monitor condition of fixtures and fittings and report any issues to the Maintenance team

• Deliver excellent customer care to foster a friendly and inviting atmosphere for visitors.

• Minimise our impact on the environment, through efficient use of resources like water/heat/light, sensitive use of cleaning chemicals, and sustainable waste disposal practices.

• Ensure you are clearly identifiable and appropriately dressed by wearing uniform, name badges, and PPE as required.

• Share responsibility for the health and welfare of property staff, volunteers and visitors by adhering to NTS Health, Safety and Environment policies and guidelines.

SCOPE OF ROLE

People Management
• Not a line manager
• Will work closely with colleagues across the visitor centre.

Financial Management
• Not a budget holder

Tools/Equipment
• Will be a frequent user of cleaning materials and tools
• Occasional user of ladders, hand tools, etc
• Occasional user of IT equipment
• Wear PPE for personal protection and the protection of property, collection items and stock.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
The above outlines the key skills and behaviours the job holder will need to possess and exercise. In addition, either knowledge of or experience in the following is required:
Essential
 Personal commitment to high standards of cleaning
 Attentive to detail with an eye for presentation and finish
 Understanding of, and belief in, the work of The National Trust for Scotland
 Warm and approachable customer service and team work
 Organised approach to time management, with an ability to work independently and prioritise tasks
 UK driving license

Desirable
 Previous housekeeping/cleaning experience

JOB PURPOSE
This is an opportunity to join the team which welcomes more than 600,000 people a year to the National Trust for Scotland’s Glenfinnan Visitor Centre and Monument. High presentation standards and cleanliness are essential aspects of a great visitor experience. You’ll help us maintain our reputation for both and in so doing, help our charity generate the income we need to care for this Highland gem.
This varied role works closely with our Visitor Services team on a range of house-keeping duties to ensure our visitor centre and its surroundings look their best. This includes caring for the appearance and condition of our exhibition, shop, cafés, toilet facilities and behind-the-scenes areas.
We’re looking for someone who is friendly and approachable, enjoys cleaning and takes pride in the presentation of their workplace. You’ll get the chance to work in an incredible location, meeting visitors from around the world and being part of a great team.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Responsible for a wide variety of housekeeping tasks on daily, weekly and monthly cycles, including:

o Ensure high presentation standards throughout the visitor centre by dusting, sweeping and cleaning surfaces (floors, counters, windows, doors, walls and displays)
o Maintain clean and well-stocked toilet facilities for visitors to use
o Respond promptly to ad-hoc needs, especially at busy times, like helping to clear café tables or dealing with accidental spillages
o Maintain waste disposal facilities across the site and maximise recycling levels, front and back-of-house
o Monitor condition of fixtures and fittings and report any issues to the Maintenance team

• Deliver excellent customer care to foster a friendly and inviting atmosphere for visitors.

• Minimise our impact on the environment, through efficient use of resources like water/heat/light, sensitive use of cleaning chemicals, and sustainable waste disposal practices.

• Ensure you are clearly identifiable and appropriately dressed by wearing uniform, name badges, and PPE as required.

• Share responsibility for the health and welfare of property staff, volunteers and visitors by adhering to NTS Health, Safety and Environment policies and guidelines.

SCOPE OF ROLE

People Management
• Not a line manager
• Will work closely with colleagues across the visitor centre.

Financial Management
• Not a budget holder

Tools/Equipment
• Will be a frequent user of cleaning materials and tools
• Occasional user of ladders, hand tools, etc
• Occasional user of IT equipment
• Wear PPE for personal protection and the protection of property, collection items and stock.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
The above outlines the key skills and behaviours the job holder will need to possess and exercise. In addition, either knowledge of or experience in the following is required:
Essential
 Personal commitment to high standards of cleaning
 Attentive to detail with an eye for presentation and finish
 Understanding of, and belief in, the work of The National Trust for Scotland
 Warm and approachable customer service and team work
 Organised approach to time management, with an ability to work independently and prioritise tasks
 UK driving license

Desirable
 Previous housekeeping/cleaning experience

As a Brand Home Ambassador & Tour Guide, you will be the face of our brand new distillery and visitor centre in Luss.

Your role will be pivotal in delivering exceptional, engaging, and educational experiences to all guests, from immersive gin tours and to bespoke whisky tastings. You will bring our wide portfolio of brands to life, ensuring every visitor leaves with a memorable experience.

Please apply using the link below, or reach out with any questions to information@lussdistillery.com

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Provide a consistently high standard of customer service

• Welcome customers at all our key touch points, from their arrival in our car park and entrance area, to making purchases in our café and shop, exploring our unique reconstruction of a 300-year-old turf house or enjoying the info hub, cinema and exhibition.
• Provide a responsive, friendly and efficient service tailored to the needs of both individual visitors and tour groups.
• Develop a thorough understanding of the place you work, enabling you to share stories.

• visitors, offer ideas to help them enjoy their visit and answer common questions.
Follow guidelines to ensure retail or catering displays remain enticing throughout the day and help with stock replenishment to ensure product availability.
• Work flexibly and in harmony with your colleagues across departments, supporting each other to make best use of team resources, especially at busy times.
• Seek visitor feedback and share your own ideas to develop and improve our offer, service and operations.
• Help gather photos / videos for social media to promote our activities and encourage visits.
• Assist with the set-up, stewarding and break-down of functions and events.

Generate the income that enables us to look after special places

• Be aware of the team’s targets for generating income and aim to achieve and exceed them.
• Actively upsell our café, shop and membership products and services with excellent product knowledge, tailored to customer preferences.
• Be responsible for accurate and secure till operation and sales processing, supporting the reconciliation of end-of-day takings.

Maintain excellent standards of site and personal presentation and safety

• Help with behind-the-scenes tasks to prepare for opening at the start of the day and close-down at the end.
• Take pride in the presentation of our buildings and surrounding landscape, maintaining high standards throughout by helping to clean public and staff areas.
• Report all instances of damage, wear and tear or maintenance needs promptly.
• Ensure you are clearly identifiable and appropriately dressed by wearing uniform, name badge and PPE, as required.
• Share responsibility for the health and welfare of property staff, volunteers and visitors by adhering to NTS Health, Safety and Environment policies and guidelines.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Provide a consistently high standard of customer service

• Welcome customers and offer an exceptional visitor experience at our key touch points, from arriving in our car park and coach park, to climbing up the Monument and enjoying our exhibition, or making purchases in our café and shop.
• Provide a responsive, friendly and efficient service, tailored to the needs of both individual visitors and tour groups.
• Develop a thorough understanding of the place you work, enabling you to share stories with visitors, offer ideas to help them enjoy their visit and answer common questions.
• Follow guidelines to ensure retail or catering displays remain enticing throughout the day and help with stock replenishment to ensure product availability.
• Work flexibly and in harmony with your colleagues across departments, supporting each other to make best use of team resources, especially at busy times.
• Seek visitor feedback and share your own ideas to develop and improve our offer, service and operations.
• Help gather photos / videos for social media to promote our activities and encourage visits.
• Assist with the set-up, stewarding and break-down of functions and events.

Generate the income that enables us to look after special places

• Be aware of the team’s targets for generating income and aim to achieve and exceed them.
• Actively upsell our café, shop and membership offer and services with excellent product knowledge, tailored to customer preferences.
• Be responsible for accurate and secure till operation and sales processing, supporting the reconciliation of end-of-day takings.

Maintain excellent standards of site and personal presentation and safety

• Help with behind-the-scenes tasks to prepare for opening at the start of the day and close-down at the end.
• Take pride in the presentation of our buildings and surrounding landscape, maintaining high standards throughout by helping to clean public and staff areas.
• Report all instances of damage, wear and tear or maintenance needs promptly.
• Ensure you are clearly identifiable and appropriately dressed by wearing uniform, name badges, and PPE as required.
• Share responsibility for the health and welfare of property staff, volunteers and visitors by adhering to NTS Health, Safety and Environment policies and guidelines.