Visitor Services

Provan Hall is an A listed medieval building located in Auchinlea Park, which sits at the heart of Easterhouse. The building has recently reopened after a £2m restoration, offering a new hub for heritage learning and engagement, and as a visitor gateway to the Seven Lochs Wetland Park.

This is a 6 month part time 17.5 hours per week role, due to begin in June 2024 and funded by the National Lottery Heritage Fund. We welcome applications from people not currently in paid employment from ages 18+. We will work with you to design a work plan complete with training and guidance to reach your personal and professional development goals. No formal qualifications are essential but please read the person specification for each role carefully. A hybrid of working from home and onsite at Provan Hall is available but the frequency will depend on the role, tasks and projects assigned and we will plan a schedule with you to suit the role and your goals.

This role will explore a range of areas in the sector including education, visitor studies, exhibition design and community engagement for the trainee to develop well rounded knowledge on how to create effective and successful heritage interpretation in historic buildings. After initial induction to these areas with various tasks, the trainee can focus on a specific area of their choice.

Tasks will include:
Conducting visitor surveys, feedback sessions and behavioural mapping
Assisting in running school workshops and/or tours for general public
Assisting in the design of interpretation panels for exhibitions
Installing exhibitions and assisting on the design of the exhibitions, focussing on heritage interpretation
Running outreach workshops at different venues, schools and community festivals

Person Specification:
Confident in communicating in spoken and written English
Have an eye for detail
Enjoy working with people of all ages and abilities
Interest in working in visitor attractions
Interest in learning more about the history of Provan Hall and medieval Glasgow
Happy to be flexible working independently and as part of a team
Good time management and can work to deadlines
Hands on, happy to get involved in manual handling and supervising others while handling museum objects (training will be given).

This role is suitable for someone who is interested in working in customer services, visitor attractions, museums, tourism or education in schools or community settings. This will require an acceptable membership of Disclosure Scotland PVG.

Full details and application packs can be found: https://www.provanhall.org/opportunities-and-volunteering

Application forms to be sent to info@provanhall.org by 24th April

Join our team at the medieval Provan Hall as youth programme coordinator, engaging young people at one of Glasgow’s oldest houses.

Provan Hall is an A listed medieval building, dating back to 1470s, located in Auchinlea Park, which sits at the heart of Easterhouse. The building has undergone a £2m restoration by Glasgow City Council that will safeguard this important heritage asset as a new hub for heritage, arts and creative learning and engagement, and a visitor gateway to the Seven Lochs Wetland Park.

Following its restoration, Provan Hall is managed and operated by the Provan Hall Community Management Trust. The aim of the Trust is to engage and inspire local people to value and take part in caring for their local heritage. We aim to provide cultural, heritage and creative opportunities that connect local people and visitors to Provan Hall through inclusive means of heritage interpretation and activities.

Provan Hall Community Management Trust were awarded a grant by the National Lottery Community Awards for All fund to initiate a youth programme at Provan Hall. Following on from the success of this project, we have been awarded a grant by The Graham Trust and The Robertson Trust. These grant enables us to focus a programme of arts, heritage and cultural engagement with young people aged 5 – 24 across Easterhouse, Glasgow.

The postholder will coordinate a programme of activities for young people to inspire enthusiasm and develop participation in our organisation. The post holder will further develop our current connections with local youth groups and initiate new ones across the wider area, furthering young people’s involvement in Provan Hall and our organisation. The role will include coordinating with our project partners, delivering and/or coordinating arts, heritage and cultural workshops, developing youth forums, liaising with freelance professionals, staff and supervising volunteers.

This is a maternity leave post initially covering 9 months of maternity leave but may extend to 12 months.

The work pattern is 14 hours per week (flexible and dependent on project activities/schedules).
The salary is £25,500.00 pro rata.

For full details and application form, please visit our website: https://www.provanhall.org/opportunities-and-volunteering

Applications deadline is Sunday 5th May at midnight. Applications to be sent to info@provanhall.org

Hours: Part-Time (24 hours per week, worked as three 8-hour shifts, any 3 days from 7, between the hours of 7am and 7pm)
Duration: Temporary
Pay: £12.60 per hour

The Royal Yacht Britannia is an award-winning, five-star visitor attraction and exclusive evening events venue in Edinburgh, which employs more than 200 staff. This former floating palace of Queen Elizabeth II, usually attracts circa 350,000 visitors a year from around the world, and would normally host circa 100 exclusive evening events per annum.

Britannia provides an exceptional experience for visitors. This dedication to excellence has led to the Royal Yacht being rated as Tripadvisor’s No.1 UK Attraction (AGAIN), and the top 1% in the world in its category.

Our Visitor Experience department is dedicated to ensuring that visitors receive the highest level of customer experience possible and we are looking for a Housekeeper to join the team.

Reporting directly to the Housekeeping Team Leader, key responsibilities will include:

– Ensuring that the Britannia tour route and Visitor Centre are cleaned to a high standard and maintained throughout your shift.
– Safe use and storage of all equipment and chemicals required to maintain the cleanliness of the tour route and Visitor Centre.
– Assisting with any other duties, as required by the Housekeeping Team Leaders and Visitor Experience Managers.

The ideal candidate will enjoy a varied role and be committed to delivering high standards in Housekeeping, have a friendly, can-do attitude and a desire to help and assist staff and visitors alike.

Company benefits include:

– 10% employer pension contribution with a choice to contribute up to a further 5% yourself, which would then be matched by us as well! (So 20% potential contribution to your pension).
– 33 days pro-rata annual holiday entitlement.
– Life Assurance.
– Complimentary tickets.
– Staff discount in the Gift Shop, Royal Deck Tearoom & The Lighthouse Restaurant & Bar aboard Fingal.
– Free car parking for staff.

If you feel you have the personality, skills and experience we are looking for, then we would love to hear from you.

Please send your CV outlining why you feel you would be suitable for the role of Housekeeper to: recruitment@tryb.co.uk or postal applications to:

Sarah Thomson
Visitor Experience Manager
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

Closing date: 30 April 2024

No agencies please.

Please note, due to the volume of applications we receive, we are unable to respond to unsuccessful candidates. If you have been selected for interview you will be contacted directly.

Join our passionate team as a Storyteller at The Real Mary Kings Close.

The Real Mary King’s Close is buried deep beneath Edinburgh’s Royal Mile. On their fully guided tour, guests follow Edinburgh’s past residents in these underground alleyways and hear the real stories of the people who lived, worked and died there. Join us to experience over 400 years of history and unlock the secrets of Edinburgh’s only preserved 17th-century street.

An opportunity has arisen to contribute to the further success of this attraction and we require a Storyteller to join our team. Through our exceptional, bespoke training program you will have the skills to deliver memorable and enjoyable guided tours, deliver exceptional guest engagement across the attraction and work as a team to provide guests with a friendly welcome.

Using a mix of expert knowledge and humour you would be hosting, creating and delivering a memorable experience for every guest. You should have experience of performing to and engaging with an audience, working with the public and proficient use of till systems.

We are looking for team members with sparkle and passion, that are genuinely interested in providing high quality guest service and telling the stories of our unique attraction. A team playing attitude is a must.

We are passionate about our attraction and are looking for the right people to help us drive our business forward in a competitive marketplace. In return, we offer:

· Flexible working options with a variety of shifts patterns

· Mental health first aiders on site as well as access to 24/7 Employee assistance program

· Free breakfast club

· Wellness committee – monthly wellness events for team

· Continued training for personal development

· ASVA passes

· Matching the Real Living Wage Foundation

· Discounts in retail and café offering

· Plus more…

Contract: 8 – 24 hours per week available. Fixed Term (May 2024 -September 2024) Contract. Weekends & Bank Holidays included. You must be available at weekends, early mornings, late nights and bank holidays

Salary: Starting rate of £11.44 per hour which can increase to £12.00 per hour following training completion.

A full Job Description can be downloaded from our website.

If you wish to apply we ask that along with your CV and cover letter please include a 30 second video telling us about yourself and why you want to work with us.

If you do not hear from us within 2 weeks of the closing date, then unfortunately, on this occasion, you will not have been selected for an interview – but we wish you well in your future career.

The closing date for this post is Sunday 28th April 2024.

Need more inspiration to apply? Here’s what our current team think about working here. In our October 2023 survey: 100% of team feel their manager supports their development.

We look forward to receiving your application!

We are looking for enthusiastic, motivated and talented customer focused individuals to join our team at Drum Castle.
Drum Castle is a fabulous place for tourists and locals to soak up the atmosphere of old Scotland. Staff should be passionate about delivering outstanding customer experiences to our visitors and guests and able to maximise opportunities to generate income. It’s important that Visitor Service Assistants (VSA’s) ensure the property and its assets are safe and secure. Furthermore, we’re looking for team workers who are also able to use their own initiative and are driven to make a difference.
This role is about creating a 5 star visitor experience and providing outstanding customer service.

KEY RESPONSIBILITIES:

To provide a consistently high standard of visitor care at all times when:

• Welcoming visitors and promoting the value of Trust membership
• Assisting visitors in selecting and purchasing the most appropriate ticket option
• Processing retail deliveries, ensuring that stock is displayed and that the stock is kept tidy
• Guiding visitors throughout the property and providing information on its history, its furnishings and inhabitants.
• To provide excellent customer service
• Handling cash accurately and processing sales
• To actively drive up selling opportunities on membership through strong knowledge and an excellent customer service.
• Be able to take responsibility for your own development and learning.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• To work across departments when necessary supporting the wider team
• To provide consistently excellent customer service when dealing with high volumes of customers and busy periods, including coach visits.
• Adhering to the property’s quality standards including wearing of uniform.
• Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
This role will assist the property team in delivering a high-quality visitor experience at House of the Binns including, but not limited to:
 To provide excellent customer service.
 To take guided tours around the house and estate.
 To develop a working knowledge of the history of the site and being able to relate that to visitors in a friendly and engaging way.
 To greet all visitors and provide refreshments as appropriate.
 To be responsible and proactive. Ensuring all day-to-day tasks are completed including responding to customer enquiries, answering the telephone, cleaning, recording statistics etc.
 To assist in organisation and safe running of events.
 To handle cash accurately and processing sales across all platforms
 To ensure perpetually high levels of accuracy are maintained for all transactions and data recording.
 To actively drive-up selling opportunities through strong product knowledge and an excellent customer service to maximize sales of admission tickets, membership and donations.
 Cash reconciliation duties including end of day and administration tasks.
 To take responsibility for your own development and learning.
 Taking booking enquiries and process appropriately.
 To follow the property’s quality standards including wearing of uniform.
 To ensure the health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

Visitor Experience Modern Apprentice – Part time | 35 hours
Salary: £24,454 (Pro rata based on FTE of 37 hours) (£12.66 per hour)
Hours: 35 hours per week | Five days across Seven
Location: Edinburgh (Chambers Street)
Duration: 12 Months Fixed term

National Museums Scotland is one of the leading museum groups in Europe with one of the largest and most diverse collections in the world.

We are looking for enthusiastic and passionate individuals to join our Visitor Experience team.

Benefits of joining us as our Visitor Experience Modern Apprentice:

Annually alongside your salary, National Museums Scotland contributes £7,084 towards you being a member of the Civil Service Pension Scheme
Generous Annual leave (28.5 days – rising to 33.5) as well as an additional 8 days public holidays (Pro-rata)
Cycle to Work scheme
Free access to national (and international) museums and exhibitions
A range of wellbeing benefits including Employee Assistance Programme 24/7
Exclusive discounts on both local and national High Street and online retailers
Work towards your SCQ Level 2 in Customer Services
Access to all the above and more from day one of employment.
About the Visitor Experience Modern Apprentice role:

You are the first person our visitors will see, and we want to make the right impression. Make no mistake, this is a customer service driven role. You will be working front of house, meeting and greeting visitors and helping them have a great experience. From promoting our public programmes and events to providing information and knowledge on our various collections and stories, every day is a new opportunity for us to lead the way in exceptional customer service!

The position of Visitor Experience Modern Apprentice is an opportunity to carry out the role of a Visitor Experience Assistant whilst also undertaking a qualification in Customer Service alongside it.

As a Visitor Experience Modern Apprentice at National Museums Scotland you will:

Be proactive, approachable and visitor focussed in being ready to offer assistance, directions and exceptional customer service to our visitors
Promote and support a broad range of public programmes, exhibitions and events
Develop and maintain an appropriate level of knowledge of the Museum’s collections, displays, objects and stories, and activities.
Work towards your Customer Service qualification through online training, development and assessment.
Skills and experience you will learn in our Visitor Experience Modern Apprentice role:

SVQ Level 2 in Customer Services
Effective communication skills
Working with others
Problem solving
Information and Communications Technology
Hiring the right person for the right job is everything to us. We want to encourage you to apply if you think this is the role for you.

Please note that to comply with funding criteria, candidates must be aged 18 – 23.

Deadline for applications is 21st April 2024 at midnight

The selection day is likely to take place on 1st May 2024

The roles would start from approximately 15th May 2024

Please be sure to view our recruitment pack for this role (available on our careers website: careers.nms.ac.uk) for full details of the position that may help with your application.