Visitor Services

ABOUT US

Our company values are at the foundation of everything we do.

We focus on products that we love.
We’re realistic.
We keep our conscience clear.
We achieve everything as a team.
We deal with the difficult stuff first.
We spend our money on the right things.
We invite our friends to parties.

2023 was a very exciting (and busy) year at Muckle Brig as we finally opened our new Port of Leith Whisky Distillery. Here we intend to make a remarkable new single malt Scotch whisky and become a major new tourism landmark in Edinburgh.

OVERVIEW

Port of Leith Whisky Distillery is Scotland’s first vertical distillery in Edinburgh’s historic whisky district of Leith. Our tour takes in 6 levels of our incredible new building with views spanning across the Firth of Forth, Leith, and back up across Edinburgh, a spectacular Quality Control Tasting Lab, 4 levels for vertical whisky production and our stunning Lexco Retail area on Level 6. We want to make this one of the most exciting whisky tours, anywhere.

That’s where you come in.

We’re looking for passionate, super friendly, outgoing and enthusiastic Tour Guides with excellent multi-tasking skills to join our whisky, gin and people-loving Visitor Experience Team.

As a Port of Leith Tour Guide you will be the face of our Whisky Distillery, leading our guests through our Tour Experience, tasting, bottling and so much more.

Port of Leith Whisky Distillery is a fun, fast-paced, diverse environment to work in. Excellent communication skills are paramount to a successful day. Your skills, enthusiasm and diplomacy will shine through for our guests and your colleagues within the distillery.

Duties include:
• Welcome and orientate guests
• Dynamic storytelling in a timely fashion round our distillery providing the historical stories behind our whisky, factual information on our production process, demonstrating mini-bottling and conducting tasting sessions in our Quality Control Laboratory
• Shifts setting up, clearing, cleaning and resetting the tour route and tasting laboratory for each tour
• Ongoing cleanliness and presentability of the tour area
• Assisting with guests needs as required to ensure an excellent experience
• Assisting with Private Tours and Events on an ad hoc basis
• Weekly and monthly stock takes across Tour and Retail stock
• Being a superb ambassador for all aspects of Muckle Brig including Lind & Lime, Port of Leith Distillery and LEXCO, our export company.
• Following our Health & Safety and Food Hygiene policies
• You may be required to work at other Muckle Brig locations when appropriate
• Other tasks as required

Skills & Experience:

As the welcoming face or our distillery, you are a superb communicator with an enthusiastic and flexible approach with the ability to adapt to any situation. You can create a fabulous atmosphere for groups large and small. You are a competent multi-tasker who thrives on being part of a team delivering excellent visitor experience. Regular training and coaching provided.

• Enthusiastic and confident, warm, friendly with plenty of energy
• Confident to present to groups, large and small
• Positive, can-do attitude
• Excellent timekeeping skills are essential
• Previous presenting and/or bar experience would be advantageous but not essential
• Fluency in a foreign language would be advantageous but not essential
• Knowledge of the whisky production process would be advantageous but not essential

SALARY & BENEFITS
• Company discretionary annual bonus scheme.
• 20 days holidays per year + public holidays pro rata
• Employee discount scheme.
• Employee cask programme, share trust and bonus incentives.
• Full training given with CPD opportunities ongoing

This job description is indicative of the nature and level of responsibility associated with the job. It is not exhaustive and there may be a requirement to undertake other duties as required

This year Scottish Crannog Centre is moving to a new site! We are opening a new museum in Spring 2024, showcasing an Iron Age village, hand-built by our team of craftspeople, apprentices and staff, and a new museum building and café, designed by us for us.
Our aim is to become a national treasure, loved and admired by all, with social justice at its heart. To achieve this, we constantly reflect, converse and challenge ourselves to deliver work that matters, has impact, and benefits the diverse communities that the museum serves. This is core to our mission and vision as a museum. We aim to create an organisation where there are a thousand fingerprints and a thousand voices involved in all we do. We are a Fair Work Employer, a Disability Confident Leader and Young Person’s Guarantee Employer.
As a multi-award-winning museum delivering best practices in visitor experience, we are looking for a dedicated, enthusiastic and caring individual to join us as our housekeeper to care for the indoor areas of the site.

The wage includes an enhanced sick pay and holiday package.

The role of Visitor Welcomer has been created to assist with visitor opening during weekdays and occasional Saturdays. The Kirk is open to visitors between February and early December and expects about 90,000 people annually. The specific purpose of the Welcomer is to greet and orientate each visitor; invite them to look around the Kirk, museum and the shop. The Visitor Welcomer will follow a script to encourage donations and ensure consistent greeting standards are maintained. The Visitor Welcomer will report to the Operations Manager.

The Operations Manager or his representative will be the Kirk’s first point of contact for all matters concerning the smooth running of visitor opening.

The Glenturret Distillery is currently recruiting for several dynamic, customer-focused Visitor Attraction Associates to join our team.
Hours: Full time – 40 hours per week, 5 days out of 7 (including weekends)/
Part time – 20 hours per week over 4/5 days (including weekends)
Contract type: Seasonal Fixed Term (mid-April to end September)

First recorded in 1763, The Glenturret Distillery has a long and interesting history, nestled in the Perthshire countryside, in the heart of Scotland.

The Glenturret Visitor Attraction, located at The Glenturret Distillery, the oldest distillery in Scotland, is owned in partnership with Lalique, one of the world’s truly great luxury brands and based in an incredibly beautiful location. This is a unique luxury Scottish brand, with the hospitality business comprising of the Two MICHELIN Star Lalique Restaurant, a busy tourist attraction and Aberturret Estate House.
We are a forward-thinking, fast-growing business with ambitious expansion and global business growth plans.

In this role you will report to the Visitor Attraction Managers and will be responsible to promote and sell the Glenturret brand, host highly informative and engaging tours and assist in our warm and welcoming reception.
You will be required to deliver industry leading customer service whilst handling sales and cash, answering phone calls/emails and hosting tour experiences. The ability to work together as a team and possessing exemplary communication skills are imperative.

Regardless of previous Whisky Industry experience, if you’re eager to bring on board your communication skills, flexibility and proactivity, we want to hear from you!

We find that colleagues get the most from their time at Glenturret Distillery when they are the most engaged versions of themselves.

About you:
The position requires excellent organisational and communication skills, and a friendly and accommodating attitude.
You are highly motivated, enthusiastic and energetic and have exceptional customer service skills and a keen eye for attention to detail.
You are able to interact well with a range of different people and are a keen team player who enjoys working with and supporting others, whilst equally comfortable working on your own.
You’re passionate about The Glenturret Distillery and possess the confidence to engage with customers, communicating features and distinct elements of merchandise whilst applying suggestive selling techniques to appeal to the customer’s needs and ultimately generate sales.

What is on offer for you!
• Fantastic career and development prospects
• 37 days holiday per year (Pro rata)
• Double matched workplace pension
• Death in service assurance
• Generous on-site discounts within The Glenturret gift shop, The Lalique Boutique,
The Glenturret Café, and The Lalique Restaurant
• Retail Commission Scheme
• Free onsite parking
• Cycle to work scheme
• Discount on gym membership
• Access to the Glenturret Branded Portal offering external discounts in numerous
retailers, travel, entertainment, fashion, health and beauty, food, and drink
• Access to an employee assistance programme
• Use of the Association of Scottish Visitor Attraction membership cards (ASVA)

To apply for this opportunity please email a current CV along with a covering letter to recruitment@theglenturret.com.

A full job description is available on request.

Closing date for applications is 13 March 2024.

As a Tour Guide, you’ll be working within the beautiful and scenic area of our Cruachan power station. Our Cruachan power station is like no other! Set in the heart of the stunning landscape, you’ll be providing a pivotal role to our visitor centre. Educating the public, bringing the power station to life and being a standout ambassador to Drax.

About the role

As the Tour guide, you’ll be directly interfacing with the members of the public, providing them with an excellent tour experience of our Cruachan site. You’ll be working within a team that are rated within the top 20 visitor attractions in Scotland!

You’ll be the main interface with members of the public to provide them with an educational and friendly visit of our powerplant. You’ll be conducting the tour on foot and also via our tour bus, so it’s essential that that you have the required PCV licence.

You’ll be driving the bus on the tour which takes approximately 30 minutes, ensuring that the visitors are kept really happy and to essentially make sure that they have had a fantastic tour, leaving with a smile on their face and more knowledgeable about the important work we do!

When you’re not conducting the site tours, you’ll be fully involved with the visitor centre team! It’s certainly a role whereby you can roll up yourselves, ensuring the buses are kept to a clean and tidy standard, assisting in the cafeteria and gift shop even making sure that the grounds around the visitor centre are kept in tip top condition.

This is a permanent role where your hours are annualised. Typically, in the summer you will work 37 hours a week, Monday to Friday and then in the winter, 32 hours a week Monday to Friday.

This is a really exciting time to join us for the new season ahead.
About you

You’ll have a fantastic personality and a real “can do attitude”. You’ll have a passion for customer service and bring with you your winning energy to support everyone at the visitor centre. You’ll have good experience of interfacing with customers as well as being a true and dedicated team player!

You’ll have to be flexible as this role is seasonal, and you will be required to uphold your role as Tour Guide with limited leave during peak times. You’ll be required to take some of your holidays when we are closed during December and January meaning you’ll get a well-deserved, and extended break over the Christmas period too.

As part of the role, you will be asked to undertake the Basic Disclosure Scotland Check prior to starting with us here at Drax, and it is vital that you have a PCV licence and a valid CPS card as this is critical to the role.

Do you have a passion for cleanliness, presentation and maintaining high standards? Well… this could be the perfect role for you!

Our opportunity…

We are Glengoyne…

Since 1833, we have been making our wonderful malt whisky at the Glengoyne Distillery, nestled in a beautiful and picturesque setting just north of Glasgow. We are very proud of our multi award-winning premium whisky and our visitor experience is rated on Trip Advisor as one of Scotland’s top-rated tourist attractions! At the heart of our brand, product and experience are our people… it’s our people who make the magic happen!

As we look forward to the busy year ahead, we are currently looking for an engaging, hardworking and reliable individual to join the Glengoyne family, as a Housekeeper within our small but perfectly formed Housekeeping team. 

Who We Are Looking For…

As Housekeeper, you will be responsible for ensuring Glengoyne is maintained to the highest standards, providing our visitors with an all-round world class experience! If you are passionate about cleanliness, presentation and maintaining high standards then this could be the role for you…

We’re looking for someone who is efficient, can use their own initiative, has a positive work attitude and displays strong attention to detail. In addition, a warm and friendly personality will fit in well amongst the team.

The day to day activities will include full cleaning of the visitor centre and staff areas which will ensure the Distillery is in perfect condition ready for the arrival of our visitors. The full job profile is viewable below.

Glengoyne is located North of Glasgow on the A81 at Dumgoyne, and as a result of the remote location and required working hours, we are looking for candidates who live within a commutable distance to the Distillery and ideally have their own mode of transport. Due to the working hours and the industry we operate in, candidates must be 18 years’ old or over. In addition, candidates must be able to demonstrate that they currently have the required documents to live and work in the UK. 

What We Will Provide You…

This is a part-time, permanent job opportunity with a highly competitive hourly rate of £12.60. In addition, we offer a generous benefits package. Our Housekeeping roles are offered on an annualised hours contract meaning you will receive a guaranteed monthly income.

For this particular opportunity, we are looking for someone to join us on a ‘2 from 7’ day basis, working the equivalent of 12 hours per week. In line with our business needs, it is anticipated the normal working pattern for this opportunity will be 6.30am to 12.30pm on a Tuesday and Thursday. We are therefore looking for candidates who are able to commit to these specific working days and times.

There will also be a requirement to work additional hours from time to time, providing cover for annual leave. As working shifts will be dependent on the needs of the business, hours may fluctuate in line with consumer demand, so we are therefore looking for individuals who can be flexible in their approach.

Additional Information…

Glengoyne is part of Ian Macleod Distillers, an entrepreneurial, family owned whisky and spirits business who own other premium and luxury brands such as Edinburgh Gin, Rosebank, Tamdhu, Smokehead, to name but a few… ‘Crafting Spirits With Passion’ is what we do best!

Next Steps…

If this sounds like the perfect role for you, then we’d love to hear from…

To apply for this opportunity, click the ‘apply now’ button to create your own recruitment account with us and submit your application. Please note, that along with your CV, you will need to answer some key questions and submit a tailored cover letter, clearly outlining why your skills and previous experiences are a perfect fit to what we are looking for – remember this is your opportunity to make yourself stand out from the crowd!

Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received so our recommendation is that you apply early to ensure you don’t miss out!

Proudly supporting the #OpenToWork movement.

Ian Macleod Distillers (IMD) are proud members of the Scotch Whisky Association, Drink Aware and the Portman Group. In our individual IMD way, we endeavour to follow best practice to help shape our commitment to wider social responsibility and industry standards. We are advocates of promoting responsible selling and consumption of alcohol.

**No Agency Contact**

JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining the excellent standards we set across our properties to enable us to provide the best possible experience for our visitors. Providing an efficient, reliable service and high standards in housekeeping based on the needs of the property. Specifically, to ensure that all areas and public areas are cleaned and maintained to the highest standards, to make the property the best possible place to visit and work.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
The Estate Cleaner is responsible for a wide variety of housekeeping duties in connection with the well-being and care of the visited, non-visited and holiday accommodation at Crathes Castle and Estate per the Trust’s Housekeeping Procedures Manual, including the following:

• Routinely clean and look after the holiday accommodation and will involve but is not limited to:
o vacuuming, sweeping, mopping, polishing of floors
o dusting/polishing of surfaces and fittings such as furniture, ornaments, panelling, stairs, and doors
o dusting/wiping of sills, skirtings, door, and window frames
o cleaning of windows
o cleaning of lavatories, sinks, etc
o changing of bed linen and towels, and making of beds
o cleaning of bathroom/toilet areas and fittings
o cleaning of kitchen areas and equipment
o checking functionality of lighting, heating, TV/radio etc
o replenishing of welcome/hospitality trays, and consumables
o cleaning and providing clean laundry for each occupancy
o disposal of general household waste

• Deliver excellent customer care to foster a friendly and inviting atmosphere for visitors.
• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, and considered use of transport.
• Ensuring a high standard of cleanliness to all visited and non-visited areas of the property as directed by your line manager
• The general ongoing operational cleaning of all areas as necessary, as toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required etc
• Checking of domestic inventories during changeover
• Reporting losses/breakages, wear and tear and repairs required immediately to your line manager
• The current duties of this job do not require a criminal record (Disclosure Scotland) check to be carried out.

Part time, 4 days, permanent based in Edinburgh
Salary £25,424 (Pro Rata), plus civil service pension, generous holiday entitlement and other benefits

The Royal Botanic Garden Edinburgh is one of the world’s top four botanic gardens based on quality, breadth and depth of our science, plant collections, public engagement and education and we have an exciting opportunity for a Visitor Welcome Team member to join our team.

The primary focus of this role is to ensure that visitors receive a first-class welcome and have all the information they need to create a memorable visit. You will also have the responsibility of promoting and selling Garden Maps, Guidebooks and Daily Garden Walks and encouraging donations. The team remit also includes working with the events and exhibitions team to provide access and information to various public exhibitions and events. You will also be responsible for ensuring the protection of the Living Collection, opening, closing and security of various Garden buildings. You will be expected to carry out all duties in line with RBGE procedures and policies.

Applicants should have previous experience working in a visitor or customer service environment. You will be proactive and take responsibility for your own workload, prioritising to meet conflicting demands of a busy attraction, have a can-do attitude, have excellent interpersonal skills, and have the ability to communicate with people at all levels. You will need to be flexible and adaptable to meet the needs of an ever-changing environment.

As we are open to the public 7 days a week, you will be required to work on a two-week rotation on the following days:
week 1 – Monday, Tuesday, Saturday Sunday,
week 2 – Monday, Thursday, Saturday, Sunday

To apply, please visit our website for further information.

If you have not heard from us within 2 weeks of the closing date, please assume that your application has not been short-listed. No recruitment agencies please.

Scottish Canals is looking for Destination Tour Guides to join our friendly team at The Falkirk Wheel!

Are you enthusiastic about engineering marvels and enjoy sharing your knowledge with others? Scottish Canals is seeking an enthusiastic and knowledgeable individual to join our team as an Internal Engineering Tour Guide at The Falkirk Wheel, the world’s only rotating boat lift and an iconic symbol of Scotland’s rich industrial heritage. We are looking for passionate, enthusiastic, and motivated individuals to join our team and work with us over our Spring to Autumn 2024 season.

Our pace, personality and people make us amongst Scotland’s top visitor attractions. From welcoming thousands of international visitors, serving customers and creating memorable experiences, enjoy a wide range of fun and exciting responsibilities. 

In this role you will lead our customers, who have booked on our walking internal wheel tour, on an informative and engaging story telling experience.

Full uniform and training will be provided.

Key Duties Include:

Conduct engaging and informative tours focusing on elements of the engineering, design, and operational aspects of The Falkirk Wheel.
Provide detailed explanations of the principles behind the wheel, its construction history, and its significance to Scottish Canals.
Engage with visitors of all ages, answering questions and providing insights into the workings and maintenance of this incredible structure.
Coordinate with the operations team to ensure safety and compliance during tours, especially in restricted areas.
Assist in developing educational materials and displays to enhance the visitor experience.
Participate in training sessions to stay up to date with the latest information and safety protocols.
Learning and delivering a script in an authentic manner.

To be successful you will have:

A background in storytelling and tour guiding is highly advantageous.
Exceptional communication skills and the ability to engage audiences.
A passion for history, engineering, and education.
Ability to work flexibly, including weekends and holidays.
Prior experience public speaking is desirable.
A commitment to providing outstanding customer service.

Previous experience in a similar role is welcomed, but not essential. If you are excited about the opportunity to bring the engineering story of The Falkirk Wheel to life, we would love to hear from you.

This role attracts a salary of £12.13 per hour. You will work on a rota which may include weekends and bank holidays.

Purpose of the role

The National Trust for Scotland opened stage one of a ten-year conservation program in summer 2019. The Hill House is now protected by a steel frame structure which incorporates walkways over the house and a new visitor center and café which delivers a unique heritage visitor experience.

We are looking for talented and customer focused individuals to join our team and to help us make The Hill House a 5* Visitor Attraction

We are looking for people who have experience or a keen interest in Catering.

KEY RESPONSIBILITIES

To provide a consistently high standard of visitor care when –

• Welcoming visitors to the café and working in an efficient and knowledgeable manner.
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.
• Answering visitors queries about the catering offer.
• Promoting the National Trust for Scotland and the benefits of membership.

To maintain excellent standards of site and personal presentation –

• Ensuring the café is fully stocked and set up daily.
• Wearing correct uniform, name badges, or PPE as required.
• Working in harmony with other departments within the property.

Financial responsibilities –

• To adhere to all financial procedures to include till operations and cash reconciliation duties.
• Help achieve sales targets and membership recruitment targets.
• Upsell products within the café.
• Actively feedback visitor comments to line managers to improve offer, service and operation

Health and safety –

• To ensure the site meets with the Health and Safety legislation in liaison with your department manager.
• To ensure that visitors vacate the site at close of business and site is secured at end of the day.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential –

• Ability to work within a team, with minimal supervision, to a high and safe standard.
• Ability to be flexible and adapt to various working patterns.
• Ability to adjust pace to match customer flow without compromising quality of service.
• Excellent front of house persona – warm, welcoming, patient and understanding
• Excellent selling skills
• Genuine belief in the value of good customer service
• Ability to be proactive and to take the initiative.
• Excellent personal presentation

Desirable –

• Demonstrable experience in sales, EPOS systems and cash handling/reconciliation
• Experience in a customer facing role.
• Catering experience

JOB PURPOSE
Here at National Trust for Scotland’s beautiful Culzean Castle we are looking for energetic, cheerful, and hard-working individuals to join our amazing Food and Beverage team.
We are looking for chefs/cooks to assist the Head Chef in the day-to-day operation of the Food & Beverage outlets at Culzean Castle to ensure that all targets are met, and all visitors receive the highest level of visitor experience standards.
Core hours will be the minimum hours available, with the opportunity to work additional hours to suit the needs of the business. Must have full flexibility and weekend availability, hours will be issued on a weekly rota basis.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Assist the Head Chef with the development of the menu cycle / specification.
• Contribute to food production as per the menu cycle / specification for all F&B outlets and event catering (corporate, hospitality, meetings etc)
• Maintain accurate and current legislation records: HACCP, COSHH checklists and temperature sheets.
• Ensure the highest standards of kitchen hygiene, cleanliness, tidiness and related schedules are adhered to.
• Use fresh produce and Ingredients whenever and wherever is possible and minimise wastage.
• Maintain a high standard of food presentation to the customer.
• Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.
• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g., efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport.
• Help to reduce occurrences where Health or Safety of yourself and other employees may be put in jeopardy.
• Adherence to the COSHH Training provided and control of substances covered by COSHH.
• Involvement in the upkeep and maintenance of both the entire department site and, specifically, the F&B outlets.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
• Intermediate Food Hygiene Certificate
• Preferably a recognised formal qualification in culinary arts

Essential
• Highly developed organisational skills, deployable in a multi-tasking environment.
• Ability to work as part of a team and the ability to foster and motivate a team.
• The ability and willingness to learn and try new things, to be flexible and step outside of your comfort zone.
• An open and honest way of communicating, ready to ask others for their ideas and to be open to hear and consider different points of view.
• A pro-active approach to taking initiative and to driving forward ideas and projects designed to improve daily operations and deliver an exceptional visitor experience.

Desirable
• Demonstrable experience as a chef in a minimum of 1 rosette Standard in preparing and producing food to a consistently high standard using fresh products and ingredients.
• An understanding and commitment to the aims and objectives of the National Trust for Scotland.
• Living the values of the National Trust for Scotland and encourage colleagues to do the same o The ability and willingness to understand others’ perspectives and to consider the impact of your actions on them and to adapt your actions as necessary.

To support the garden and grounds team to ensure that the gardens and policies of Culzean Castle are managed and maintained as an internationally-recognised landscape of outstanding historical importance; contributing to the property’s overall conservation and development, and its enjoyment by visitors.

KEY RESPONSIBILITIES

• Ensuring the conservation and practical maintenance of the gardens and grounds.
• Ensure all work is delivered to the highest standard as agreed by the Head Gardener.
• Working with the rest of the Garden & Grounds team in preparing the estate for visitors’ enjoyment, this will include:
o Grass Cutting
o Strimming
o Weeding
o Assist with waste disposal, (ranging from domestic waste bins to large scale skip and recycling)
o Hedge Trimming
o Pathways, Boardwalk, small bridge repairs.
o Assisting with brush/ scrub/ tree clearance
o Other tasks as required

SCOPE OF ROLE

Technical
• Responsible for carrying out reasonable instructions given by the Head Gardener/Grounds person.

People Management
• Is not a line manager
• Will have regular daily interactions with members of the public of all ages and abilities

Tools/Equipment
• Will be a frequent user of driven vehicles such as tractors, ride-on mowers, Grounds vehicle and other maintenance equipment
• Will be a frequent user of hand-tools such as spades, forks, picks, rakes

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications
• A full clean driving license, valid for driving within the UK

Skills, Experience & Knowledge Essential
• Sound knowledge of basic tool and machinery use and maintenance;
• Ability to learn good Health and Safety processes and procedures and the ability to work effectively within these processes;
• The ability and confidence to interact politely with visitors & skills in dealing with people generally. The ability to represent the Trust when speaking with visitors.
• An understanding and commitment to the aims and objectives of the National Trust for Scotland.
• The ability and willingness to learn and try new things, to be flexible and step outside of your comfort zone.
• An open and honest way of communicating, ready to ask others for their ideas and to be open to hear and consider different points of view.