Retail and Reception Supervisor

Organisation: Museums and Galleries Edinburgh

Salary: £22185 - £24590 per year

Location: Various Locations throughout City and also Queensferry

An exciting opportunity for an experienced and creative individual has arisen to join our team to continue to grow our retail offerings in our amazing venues across Edinburgh.

We are looking for an individual to be creative in establishing attractive displays of merchandise in order to maximise sales.

Responds to visitor inquiries and requests and to offer alternative solutions to meet customer needs.

Regular contact with suppliers and payments/vendor units. Works in collaboration with colleagues to achieve targets. Deals with visitors of all ages and abilities, local, national and international, and has daily contact with Museum and Council colleagues.

Some who has the experience and confidence to make daily decisions about the operation of the shops. Manages staff rotas and allocates work daily. Assists with recruitment of staff. Makes decisions on stock and suppliers to replenish. Ensures that EPOS transactions and stock control paperwork are correct and accounting procedures adhered to.

Daily decisions on amount and level of information to give to visitors. Prioritises courses of action when venues are very busy and there is pressure from customers. Responds to complex situations when manager is absent. Makes time management decisions to achieve daily/weekly objectives.

Supervise stock control procedures and administration on EPOS system including annual stock-check.

Supervise EPOS retail management system in liaison with Retail and Reception Manager. Collate and analyse data with Retail and Reception Manager for use in merchandising and buying decision-making. Checks the work of Retail and Reception team including casual staff and associated HR system and IT processing of forms including creation of rotas in conjunction with team leaders to ensure building operations.

Application Deadline: Monday 06/02/2023