Visitor Services Supervisor - Food and Beverage
Organisation: The National Trust for Scotland
Salary: £25,603 - £27,318 pro-rata, per annum
To provide operational delivery of the visitor experience and supervision in the Food & Beverage department at the Stables Café, Dairy and on site events in line with the Trust’s policies. Delivering Performance standards and targets to ensure enjoyment of the property by visitors and members is maximised and key commercial, financial and development objectives are achieved to make the property fully sustainable.
The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service and with delegated responsibility for catering duty management is very often the face of the Trust to visitors. As such directly influences public perceptions of the Trust and is significant to developing and maintaining the property’s reputation
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Supervising/undertaking the day-to-day operation of the property and environs to ensure an excellent customer/visitor experience. This includes supervision of:
Lead with menu development and the preparation and presentation of a high-quality food and drink offer.
Ensure compliance with health and safety, food hygiene, food allergen, licensing and environmental health standards, completing all related record-keeping.
Assist with food led events throughout the year to support over all business goals.
Offer excellent customer service and ensure all members of the team do the same.
Support property-wide targets for completion of visitor surveys to understand more about our visitors.
Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor, addressing issues and emergency procedure and providing relief cover, as required.
Duty management responsibility including open and close of all on site facilities.
Ensure the property social media is managed to generate interest and help drive visitor engagement.
Support the informal learning and community engagement / outreach activity.
Security of the Property.
Ensuring the completion of cash/till reconciliation.
Week-end reports and reconciliation.
Completion of banking and cash handling processes.
Health & Safety procedures, emergency procedures, and environmental procedures.
Deputising for the Visitor Services Manager / Operations Manager on-site and off-site as required.
Recruitment; induction; development; and management of all visitor services employees. Ensuring that they understand role responsibilities and are equipped to fulfill the role to the standards required.
Ensure the team feel valued, respected, motivated and supported.
Supervising the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through induction, training, task-setting and coaching on front and back if house.
Prepare catering rotas to meet business needs.
Application Deadline: Sunday 04/02/2024