Visitor Services Supervisor - Visitor Experience
Organisation: The National Trust for Scotland
Salary: £25,603 - £27,318 pro-rata, per annum
Location: Haddo House
We are looking for an experienced and talented customer focused supervisor to join us at our fantastic property, Haddo House.
This is an exciting opportunity within the heritage industry and the ideal candidate must be passionate about our vision for the Future and what we do every day as a business: Bringing people together and giving them the greatest visitor experience.
Situated in wonderful parklands, Haddo House is an iconic historical landmark that has been part of the National Trust for Scotland since 1979. These days, Haddo House has established itself as the flagship venue of the Aberdeenshire North region.
Spread over four floors, Haddo House boasts one of the most impressive interiors in the area, with an incredibly rich & fascinating history. The flexible interior space making it idea for weddings, corporate hospitality, and events.
The property also comprises of; a large multi-use courtyard which houses the retail and catering areas, one of the best gardens in Aberdeenshire, as well as two function / events and conference spaces and a large events lawn.
JOB PURPOSE
This is an exciting leadership role within the team that manages Haddo House & Garden. Haddo House is also part of a wider partnership, with Haddo Estate & Aberdeenshire Council and with a variety of user groups focusing mainly on the arts, including a choral society, arts festival and children theatre.
Engaging visitor experience and excellent customer service are vital to any visit to Haddo House. And as Scotland’s largest conservation membership charity, every penny we make supports our work protecting the nation’s natural and cultural heritage.
The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service and is very often the “face” of the Trust to visitors and suppliers.
As such, they directly influence public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation and work with stakeholders.
Application Deadline: Sunday 25/02/2024